We are having some issues with the rendering of the requests if using HTML formatted text - mainly copy/paste from Outlook 2010.

The first issue is a lot of blank spaces between lines - double spacing - after saving the text in the request.

The second is that with every edit of the request, in the history it is saved also the  FULLDESCRIPTION with before and afrter, even if no changes were made to the Description body.

Both these issues lead to a considerable amount of wasted space and a very difficult follow of the request history.

None of the above issues appear when we only type text in the body of the request - plain text only.

Platform: ME ServiceDesk Plus  8.1.0  Build 8112

Browsers: IE9 and Chrome.

Suggestion : maybe a function to remove formatting from entered text, like the one you have here on the forums editor, would help in this case.