Cannot pickup request with imported site
We recently upgraded to 8.114
Since that, SDP has created sites for AD users that have the site information associated to them.
However, when one of our technicians attempts to 'pick up' an auto-logged request (autologging via email from an AD user to our helpdesk email account - that logs a default request), they get the error message:
"Cannot be picked up as technician not associated to site"
Using the admin tool to look at the technician(s), they are all set to "not associated to any site" - this apparently allows them to deal with all tasks?
There doesn't appear to be anything to change with the site either?
Since that, SDP has created sites for AD users that have the site information associated to them.
However, when one of our technicians attempts to 'pick up' an auto-logged request (autologging via email from an AD user to our helpdesk email account - that logs a default request), they get the error message:
"Cannot be picked up as technician not associated to site"
Using the admin tool to look at the technician(s), they are all set to "not associated to any site" - this apparently allows them to deal with all tasks?
There doesn't appear to be anything to change with the site either?