Hi,

 

In the lastest helpdesk version : 8.1.0 Build 8114, you have built in the ability to modify the path for saving file attachments. When I look at the options screen the path that is filled in is: "C:\ManageEngine\ServiceDesk\bin\\.."

 

However looking on the server, the real current path seems to be: "C:\ManageEngine\ServiceDesk\fileAttachments\"

 

What happens if I change the file attachments path to for example: "E:\FileAttachments\"? Will I have to copy the existing attachments to the new location or is the software going to use both locations to retrieve attachments and save new ones to the new location?

 

Kind regards,

 

Iwan