Service Desk Plus for non-IT task management
I'm the IT Director of a large travel company, firstly I would like to compliment ManageEngine on their products, we are using AD Manager, AD Audit, Exchange reporter and ServiceDesk Plus. I would like to find out from the community if anyone has managed to successfully use ServiceDesk for non-IT service management. We have a number of departments that are responsible for support functions within the business and are required to fullfil SLAs. For example, central data capturing and our internal
Cisco 4400 WLC Template
Hi, Does anyone happen to have a template for the above? Tried the 5508 template but it doesn't really play ball with my 4400! #mepost
SupportCenter Plus Roadmap
Dear Customers, We have updated our product Roadmap list, please refer the link below http://www.manageengine.com/products/support-center/roadmap.html A tentative release date is marked along with the features. For rest of them , we will update the time frame later. Regards, Arun SupportCenter Plus
Critical : Error while invoking backup. Table not found.
ERROR = *Base table or view not found, message from server: "Table 'servicedesk.arc_servicereq_2708' doesn't exist" * Query = SELECT max(WORKORDERID) FROM ARC_ServiceReq_2708 v8112 MYSQL
Reply Formatting
Hi, we are using the system internally before rolling it out to our users and have noticed a few issues with the formatting of the reply feature Browsers: IE 8 & 9 SD+: 8.1.0 Build 8110 1) When you open the reply window, there is no cursor focus. You need to click into the body of the reply to begin typing. 2) There is no open response area or blank area in the reply body. You need to either delete the existing text or position the cursor above and return several times to create an area
desktop central: need to change repository folder on distribution servers
When installing distribution server i do not have an option to change the default folder where will be located all msi and patch files. In most servers I do not have enoght free space on C drive, I need to change it to D,E or F drive letter Is it a way to install a distribution server and change the repository folder to another location?
CMDB data feed connector
We are interested in purchasing the CMDB module of ServiceDesk to house our application universe model. One of the questions from management is in regards to diagramming the data feeds and FTPs that happen between servers. Does ServiceDesk have the capability to diagram any data transfer dependancies between assets? If so, how can you go about creating this? Thank you. Dave
How to verify that its the agent that scans instead of wmi?
We have just started to use the agent, we have set up the firewall but is there a way to verify that its the agent that scans instead of wmi when we do a scheduled scan? Can it be added in the information about the computer how it was scanned? I know the agent work since I have it to scan at boot and I can see in the history that a scan was uploaded a few minutes after boot of my computer. Best regards Peter Samuelsson Sodra Skogsagarna
changes-updateing
I ask if ServiceDesk plus can give me ability to keep track of all updates which are happen in my network? say i would like serviceDesk plus to notify me when new software installed, when any workstation IP address changed, when any server has low disk space <10%. So can i see all these updates and monitors which are happen? Thanks in advance
Permissions to monitor exchange 2010
We're running OpManager 9200 and would like to being monitoring Exchange 2010. The service account we use for OpManager/WMI is a member of the domain admins group but some items we want to monitor are showing up as N/A. Are there exchange permissions we need correctly monitor the server(s)? Active Mailbox Delivery Queue Length N/A Active Remote Delivery Queue Length N/A Messages Queued For Delivery Per Sec N/A Messages Received Per Second N/A Messages Sent Per Second N/A Messages
Users access control
I use SDP 8.1 trail How can i set to every server or every workstation has special user? say i have: 192.168.2.1 --- 192.168.2.50 and 50 users, i want to set to every user a permeation to be the owner to his workstation. From where i can set it? Thanks in advance
OpManager on Server 2008 R2?
Has anyone installed OpManager on Windows Server 2008 R2? And since R2 is only 64-bit that would imply that it also works on 64-bit OS? I know from an earlier post that x64 is not officially supported by OpManager, but I found an old post seeming to indicate that it had indeed been tested and shown to work on x64 OS. Thanks. Dan
error msg while mapping layer 2 topology map
I am using opmanager 9000 version, when I first map the network it worked fine but now when I am clicking on "layer 2 topology map" tab under "map", only a page displaying "error" is coming up. Please help.
Questions on roles/security
Hi, I am looking for a way to create a security role for a person that needs to register and maintain assets. However, I can't figure out how I can allow them create new products with assigning complete admin rights. Can anyone point me in the right direction? If this is not possiblen, how do you manage adding new products?
Unable to seach assets
Hi I am using SD ver 8.1.0 Build 8110. Recently I am unable to search assets by bar code, Asset tag, product name, or even serial numbers. I search from the search pane one left hand side. I can search request by request ID and the rest of the system seems fine Can anyone help me trouble shoot Thank you Tru
Upgrade Failure 8027 to 8.1
Please could you take a look at the below logs and assist me upgrading SDP from 8027 to 8.1. The error I receiving when attempting to upgrade is,
Scaning VM/host and guests
I use serviceDesk plus 8.1 trail version I ask when i scan my network or domain, if i have physical server which has several VM/server inside, after the scan end, what will exactly appear with the result in IT assets? - The scan will count and appear only the physical server? - The scan will count and appear the VM/ guests servers without the host server? - The scan will count and appear the VM/ host and guests server? i used oldest version of serviceDesk plus 7.6 and this is one of the biggest
Where to find log information about email sent from service desk
Hi, Email sent from servicedesk to external email address and the user did not received it. Email sent few days before. Now to check log if I go Support > Support Files > open Log file in Server\logs but that showing all information from yesterdays only how to get information on specifict date log files? Regards, Prakash
Network/Server device discovery
Hi, Is it possible for OpManager to perform a scheduled network discovery on specific IP subnets so that new servers and VM's created within out Active Directory domain are imported automatically. This is a very important feature for us which our previous alerting product had. Thanks Nick
Schedule custom report
Hi I want to schedule a custom report of CPU , Memory and Disk utilization of last 15 days via email. Can anyone please tel me... we are using 9101 version. Thanks
Custom group with both domain and workgroup members
Is there a way to create a custom group that contains both domain members and workgroup members in the same group?
Problem deploying Java 7 update 7 to 64bit computers
When I deploy Java 7 update 7 to my 32bit computer the install is successful but when I try to deploy it to my 64bit machines I get an error message about the "Installation package could not be opened".
Number of emails
Hello, I have a department who use SD+ and would like to count the number of emails received a day, this includes replies to existing calls. How can this be reported as I can currently only see how to count the amount of emails that are new calls from a day? Any help is appreciated Thanks, Mike
Adding a custom widget to dashboard (To do list)
Hi, We have a monitor setup which shows the OpManager Dashboard at all work times. An idea came up to put team work "to do" items for the week on a widget on the same screen so that the IT team can view the items that were to be due in or being worked on. Is there a facility to put this up on the dashboard in some way? Thanks.
Monitor for AS400/iSeries
Dear, I need to create a monitor for AS400/iSeries, the documentation says that the user for monitoring should be permitted to access QMPGDATA library, and in QMPGDATA library, the user requires *QSECOFR permission on the server. This kind of user cannot be create like that because it violates the security policies of the company, please can you be a little more especific about the objects that must be assigned to the user? Thanks in advance, César Páez.
Group and Technician got updated as none while making changes in Default template
Hi, I have 3 groups grp1, grp2 and grp3. and i have created request template for each group - Temp_grp1,Temp_grp2 and Temp_grp3. all my requests are getting created thru mail, hence the tickets are getting created under default template, and while closing the case the techincian will change the template to belongs to their group. So many techinicans were closed their request under default template, so to prevent using the default template, i have removed the group and technician name from the default
Software on workstation query
Hello, I have this query that reports on a particular software installed on all systems. How could I get the report to also show the model of workstation or if it is a server or workstation? Thanks. SELECT WorkstationName 'PC Name',softl.SOFTWARENAME 'Software Name',softl.fileversion 'Version',aaaUser.FIRST_NAME 'User' FROM SystemInfo sys LEFT JOIN SoftwareInfo soft ON sys.WORKSTATIONID=soft.WORKSTATIONID LEFT JOIN SoftwareList softl ON soft.SOFTWAREID = softl.SOFTWAREID LEFT JOIN SoftwareType
SLA Escalation based on Site or Group
Hi is it possible to assign SLA Escalations to certain Groups or Sites? When I set up a rule to trigger the SLA escalation I don't have the option to choose Site or Group... Is this possible?
Problems running backupdb.bat
I'm trying to update Opmanager 8 build 8002 to the latest version. As part of that process, I'm running BackupDB.bat. But I'm getting an error (below). I've run RepairDB.bat but that hasn't helped. I saw a suggestion to start the service after the repair to fix a similar issue. So I ran RepairDB.bat, started up the Opmanager service, shut it down and tried the backup and still get the error. Any help is appreciated. com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Table 'opmanagerdb.ifraw_2011_04_16_24'
ISO 27001
Hello, I am looking for a possibility to generate ISO 27001 compliance reports with Firewall Log Analyzer 7 with which i have integrated Checkpoint R70, BlueCoat SG 4 and Edenwall VPN. Secondly, I want to integrate CSV format logs from Edenwall VPN server to Firewall Log Analyzer 7. Please help me regarding both the problems. Thanks in advance and congrats for a good and affordable product. Suvansh
Enabling Self signed SSL in NetFlow Analyzer (build 9700 onwards)
We used to edit a couple of files to enable SSL in builds prior to 9700. From the latest version 9.7 build 9700 enabling SSL is made is easy. Please follow the steps given below to enable SSL: 1) Stop NetFlow Analyzer 2) Navigate to <NetFlow_Home>\bin in a command prompt with administrative privilege. 3) Execute sslGen.bat -f Enable (sslGen.sh in case of linux) 4) Start NetFlow Analyzer service and check if you are able to login with Https URL with port 8443. Eg: https://localhost:8443 If you are
Need to add Group field in the Change Module
Our SDP Version 8.0.0 built 8013 Can we add the group field which in request module in the change tempalate.i
Organisation Unit attributes
Hi, We would like to manage organisational unit specific attributes, is there a way to do that? Thanks, Cédric
Can't Access ServiceDesk on iPhone
So I have the latest build of 8011. I can pull up the login screen on my iphone but can't login for some reason. It just keeps saying, Username or Password is incorrect... Any suggestions? Keith
Service Desk Plus - How to Offload SSL?
We are going live on SDP on Monday and have set it up behind an F5 Big IP LTM and are attempting to offload ssl encryption and decryption for external access allowing the F5 to handle the encryption\decryption. Typically, the application needs to be aware that SSL is being offloaded. Is there documentation on how to make this work? Testing http access through the F5 works fine. When we test https access, I can get to the main page and login (security log shows that it is successful) but then I
Should services be managed like assets?
Should services (web sites and services, in our case) be tracked as assets in SD+? If not, what is the best way to keep track of incidents, solutions, changes, etc. related to things like this? The relationship is something like this: one or more services may run on one or more servers.
DC Agent installation and imaging
Hi, We are using Microsoft Deployment Toolkit to create OS images which are then deployed to hundreds of workstations. The images are sysprep'ed, and we are wondering if it is possible to install the Desktop Central agent in animage and have it sysprep'ed, or if we have to install it after the image is deployed, or deploy it through the network. How is the the "agentID" (if any) generated ? Looking in the registry, maybe CompCanonicalName ? If the image is sysprep'ed, the computer name will change.
software deployment
Hi , I am using desktop central 8.0 in that how to uninstall the unwanted software for all the system . pls help me. Regards, Velu M
Setting up a trial - HP Procurve 5400zl switches are outputting sFlow on port 9996 but no devices showing
Any idea what I am missing, trying to trial the netflow analyser - the switches are now set to output sFlow data on port 9996, there is nothing I can see that is blocking any traffic but no devices are appearing in the dashboard. What do I try next? Thanks in advance for any help you can offer. Alistair
Widget Error
Hi, I'm using OpManager 8, build 8720. The dashboards don't work since upgrading to this version. I get an error: "Error occurred while generating widget." I tried uninstalling OpManager, reinstalling and restoring the data from backup but that didn't help. The Server is Windows 2003 Std. SP2. Any help is appreciated. Thanks, Tom
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