Patch-Folder
Hello, the Content of the Patch-Folder is getting out of hand. It takes more then 25gb on our system. Is there any way to clean up old patches?
Inventory via API
Trying to pull Inventory list via API - But I am only getting 25 devices - Tried - page=1&pagelimit=10 No matter what pagelimit value I put 10 or 100 it gives me 25 devices. Any suggestion on what the parameter should be if not pagelimit ?
[Free webinar] How to eliminate service process inefficiencies and save costs
Hi there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
Endpoint Central server folder growing in size
Hi, I have noticed recently that our EC server is consuming more and more space on C drive. After some investigations figured it out that a file named hs_err_pid and quiet big in size (around 7GB) is created in bin folder. As well these support folders
Unable to uninstall
Had tried to deploy a remote agent (which it said it install successfully) but it was not working correctly. Tried to uninstall from Programs and Features and it doesn't show up there. If I try to uninstall using the same MSI, it says that there is a
potential security concern DataSecurity
to report a potential security concern with the upgrade file for ManageEngine DataSecurity Plus (version 6.1.0 SP-2_7_0.ppm). This file has a SHA-256 hash of a68b4a83bae1e0e94ac859ea7beb429a7f1cbee8fca54d0cf4042eaa42ad7331. We scanned the file using VirusTotal
[Free training] How to best utilize OpManager to eliminate unplanned outages and improve network performance
If you're evaluating OpManager, or just started using it, there's no better way to learn how to optimize network monitoring than through product training. Attend the free, four-part webinar series on April 16, 23, 30, and May 7 at 6am GMT and 11am EDT.
Can we prevent Worklog Date selections PRIOR to current week?
Hi All - We use SDP as our Time Keeping system which is then loaded into our internal ERP System. We have issues with folks entering time to previous weeks which are not captured in current week exports that is sent to ERP. Is there a way to prevent Date
Thunderbird to Outlook
Mozilla Thunderbird is a freeware email client used by users across the globe. But it comes with two types of file saving options: MBOX and Maildir. In this case, moving the data from Thunderbird to another email client like MS Outlook becomes a necessary
how can I edit the custom query after I finished import the data from SQL
Hello I imported data into Analytics Plus from a MS SQL data source through custom query, but I need to modify my query statement. I found that there seems to be no way to view and edit my custom query table in the A+ data source.
synology nas with dsm 7.2
Hello all, i am wanting to use my synology nas to image desktops. has anyone done this? maybe in docker ? thanks
Organization of Configurations
Why are there not "folders" for example or some hierarchy options for configurations in EC? For example, there needs to be a way to place configurations that are "forever" in one folder, and then one off configurations in another folder. So you can keep
changeWebServerPort.bat
Is this still available?
Can't add MSSQL Monitor
Hello, I cannot add MSSQL Monitor to my blank VM WMI is working properly I installed a fresh instance of MSSQL there user = local user[admin] with assigned permissions in OpManager [which work because WMI works] When trying to add a Monitor, an error
Integration with G Suite
We are looking to implement some sort of calendar/scheduling feature with ManageEngine. We are running a local version of ManageEnging on-prem, and we currently use G Suite as a company. Is there a clean way to integrate ManageEngine and G Suite, specifically Google Calendar? We're hoping to have one central technician assign tickets and manage workflow based on technician availability as shown on their Google Calendar. Any advice on this is much appreciated!
electronic signature
hi, we need feature request for end-user , we receiving a request for new assets like workstation or laptop . when the technician deliver the assets should requester signature in the paper , we need to change from paper to electronic in the SDP can you add electronic signature inn the SDP. thank you
How to change description size of Change Request?
Hello, How can we change description size of Change Request template? We cannot change size as Service Request. We difficult to scroll up and down when we have many text and some pictures.
PAM360 new build 6600
Hi, PAM360 build 6600 has been released and is now available for download. In this release, For more details, please see our Release Notes for this upgrade pack (build 6600). How to Upgrade to Build 6600? If you are an existing customer of PAM360, download
Matrix Style Report as Widget
Good day SDP Community! I am trying to get a custom matrix style report (such as the "Requests by Category") to display as a widget in a custom dashboard. I have been through the community and knowledge base, with either dated information or no luck.
Microsoft Teams via Desktop Central
We've just tried to deploy Microsoft Teams using the DC (Teams_windows (x64) (1.3.00.12058). While the the installation was successful we noted the shortcut was not created on the desktop or even in the start menu Has anyone else come across this and
External mail adress
Hi there, we are using an external mail service which has no AD connection. We want to fill out the email address field in AD properties with AdManagerPlus. We want to do this with the AdManagerPlus mass change feature. But there I only can select the
How Can I Migrate data from OST to PST file format?
I want to know the way of migration of OST to PST file format. if you have any genuine process then please guide me.
Build No 128168
Build No 128168 - February 27, 2024 OpManager: Around 20 device templates with basic monitors have been newly added for a wider support of device models during device discovery. where i can find list of this templates ?
Requirement for HR and Facilities Department to use Service Desk plus
Hi Guys We have a requirement where by our HR and Facilities departments would like to start using service desk plus for logging issues that their customers have. We would want to be able to segregate the IT/Facilities and HR tickets/changes etc separately so that it appears like separate instances once the customer has logged a self service ticket. We don't want HR changes to be mixed in with IT changes Is this possible? Thanks Andy
Device Control Group Selection
Is it possible to associate a device control policy with a user group within custom groups and not a computer group?
Steps to perform by Analyst before providing Asset to the User and avoiding Duplication?
Dear All, In-order to avoid duplication of Assets (i.e., manual re-concile/merge) and gets auto. re-conciled in our ServiceDesk plus, What are the steps should an Asset Analyst perform before providing the asset to the User (i.e., In-Store to In-Use)?
Is it possible to add custom fonts to the Self-Service Portal?
Is any information available regarding adding a custom font to the Self-Service Portal within ServiceDesk plus? Thanks,
Active Directory Mapping/First Name Last Name
We've recently integrated SDP with active directory. Currently, our reply templates use the $Technician field as part of the signature, which we've always had an issue with if the person replying is not the person assigned to the ticket. The technician
TFS/Azure DevOps integration
Hi guys, Is there any update on TFS/DevOps integration? We are looking at how we create DevOps tasks from an SD ticket. Microsoft have a published REST API which I'm testing at the moment but would be nice to have this native in the product without custom
Requested for Query Report
Hi I need a report where we get the detail who have assigned the tickets to technician if we are using the Email to ticket concept.
License Errors and HTTP Error 500
We’re an IT company that’s recently onboarded a customer using ServiceDesk Plus, and unfortunately their server running it ran out of disk space. We’ve rectified the disk space issues now, however it seemed to cause license and database issues. It looks
ServiceDesk Plus vs ServiceDesk Plus MSP
Good morning, I have a quick question about SDP versions... is there any difference between MSP and non-MSP versions ? For example I would like to integrate Teams Bot with SDP Pro and I dont know if there's any chance to do it ? I found instructions on
Tack when computers are turned on
It would be great if Desktop central could report when a computer was turned on through out the day like other software packages can (ex: Lansweeper). This will help to determine how much a computer is on and when a person may be working.
Error ::/opt/ManageEngine/OpManager/jre/lib/amd64/libawt_xawt.so: libXtst.so.6: cannot open shared object file: No such file or di
Hi Team Im trying to run Netflow Analyzer after the installation I go to the next path: /etc/ManageEngine/Opmanager/bin And when i run the script ./run.sh show the next problem: Starting Server from location: /opt/ManageEngine/OpManager jvm 1 | Error
How to Migrate Outlook emails to Gmail?
Migrating Outlook emails to Gmail can be streamlined with Shoviv IMAP to IMAP Migration tool. This efficient software facilitates seamless transfer of email items from Outlook to Gmail. With its intuitive interface, users can easily configure settings
Incremental service pack download links available between major releases
I would like to suggest making incremental service packs that occurred between major releases available to customers via download links so that customers could do an incremental updates between major releases if it has been a while since they have performed
Vulnerability Management
Hi, We working with ADSelfservice Plus Our vulnerability Mangenent generate alerts of discoverd vulnerabilities On the server hosted ADselfservice plus is found a uvlnerabilitie indentified as CVE-2022-42889 2 files located in the prograk folder of Manaeengine
Automated user notification after patch install
Hi, We have many systems where we install the updates, but cannot automatically reboot them for various reasons. Is there a way, in Endpoint Central, to notify the user after a patch has been applied, that they need to reboot there PC? I do see that in
ENDPOINT CENTRAL - Modify the default installation path or move from the original path to another
Hello Community, I would like to know if it's possible to modify the default path installation for the Endpoint Central agent and/or if it's possible to change the path after the installation. Thanks Davide
RecoveryManager Plus rolls out build 6200
We are glad to release the latest version of RecoveryManager Plus, build 6200. Feature: Domain controller backup and recovery: You can now back up domain controllers and restore them to any previous state in the event of a disaster. Enhancements: Exchange
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