How to Set the Request Ownership Back to the Requester (i.e., Technician)?
Dear All,
Is it possible to assigned the Request Ownership back to the Requester (i.e., Request Initiator) if we set the Request Status to "Waiting for Response"?
Please note, the Requester (itself) is also a Technician but from a different Support Group.
Regards,
Wajahath Farooq
Topic Participants
Wajahath Farooq
Dinesh Bhaskaran
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