Compliance Scan - Create Exception
Is there any way to create an exception rule for a compliance scan? Meaning, if there is a setting that will fail a CIS rule for Cisco IOS - because that is how it is deliberately configured on a network device - is there a way that a compliance scan
User firstname, lastname in assets list
Is it possible to show fullname (firstname, lastname) of users logged on computers? Not only login from AD.
ServiceDesk Plus version 11200 Business Rule run but not action
Please helpme check why after update from 11134 to 11200, all my business rule run but nothing action ( change template, assign technician ...) I had research but nothing help. Wait for your support.
Generate HTML reports
Hello, I would like HTML reports to be generated and sent by email, but not as an attachment, but rather within the body of the email, so that I can quickly see the information and not be opening attachments.
Feature Request: Time Based MFA Authentication
Would be nice to have the ability to set a max length of time (such as 24hrs) a user can be authenticated for and after that they are prompted for MFA
Remote Desktop Gateway Server audit
How do I setup Remote Desktop Gateway Server audit in the newest version? Thanks!
Change Approval Email Notifications vs Actionable Messages
Hello all, Does anybody know what determines if an email notification or actionable message is generated for Change Approvals? I am building a Normal Change Workflow with 3 approvals required at 3 different stages. I would like the Actionable Message
Sync Assets (ManageEngine ServiceDesk Plus 14.6) with thrid-party apps/systems
Hello, anyone maybe know is it possible to sync Assets from MECM or from other third-party apps/systems? I am not able to find any kind of connectors for this type of sync. Thanks in advance for any feedback/response.
Scan SCCM and Asset state
Hello SDP, The machines scanned by SCCM always keep the same state whether it's scanned or not. We have machines that have not been scanned for month and keep the default state "in store". Questions: Is it possible to create a rule that will change the
[White paper] An IT leader's guide to drive more with less
"We need an effective IT cost optimization framework," cannot be the quest of CIOs anymore. Of course, the latest IT budget rise closely aligns with inflated prices. But CIOs, more than ensuring seamless digital delivery, are expected to share digital
Can we show a Button as "SLA Breached" if the Request is Overdue?
Dear All, If the request is overdue (i.e., Breached the SLA) can we show a Button on the Request Details Page as "SLA Breached" through Page Script? Regards, Wajahath Farooq
Need report to show workstations that are 3 years old or older and by type.
I need to have a report that will list all the workstations that are 3 years old or older. We have the acquisition date filled on all the workstations. The problem is that when I try to filter on that date, I can't enter a custom number of days or months
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Secondary Email (IDs)
Hello, what is the purpose of "Secondary Email (IDs) " field? Thanks SG
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Is there a way to increase the number of report widgets that can display on a dashboard?
Hello, I am trying to see if there is a way to increase the number of report widgets that can be added to a dashboard. Currently, the system only allows me to add a maximum of 4 report widgets before giving an error message. I have a a business need to
Error with auto scan for inventory
Hello everyone, I was configured auto discovery and auto scan to keep the inventory of my business up to date. Today, I've seen that my inventory was deleted, so I went to auto scan and is not working. When I force it manually, I get this error "Endpoint
Disable the option to "Dissociate"?
On occasion when a new change is implemented that causes issues, we will associate those tickets with the applicable change from the "Requests" module: All of the associated tickets can then be viewed within the "Changes" module by clicking on the "Requests
About SDP PostgreSQL passwd
Hello, May I ask what is the default password for the SDP database use SDP Ver 13.0. thank you.
Adjusting thresholds globably
Is there away to adjust these threshold limits globally instead of per interface?
Disable Diagnostics Reports
Hello, we noticed that OpManager generates and sends reports via email even when there is no report scheduled. [04:14:53:764]|[01-08-2024]|[com.adventnet.opmanager.opmservout]|[INFO]|[540]: Generate Diagnostic XLS Report - Report Name::Fehlgeschlagene
Upgrade - Skip backup
Hi, How can we bypass the backup requirement during an upgrade to 14600? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime... Topic with information about skip backup not
Basic Mailbox data not pulling
Getting the following error: key is MailboxPermissionGatheringError values = {ERROR_SEVERITY : SERVERERROR_CODE : 8007203aMODULE_NAME: GetMailPermissionAPI_NAME:MailboxPermissionChange},
Copy and replace field and form rules
Hi, Is there still no way to copy and replace a field and form rule from one incident template to another template? If I modify a rule in template A and then copy the same to template B i get an error message if the rule already exists in template B with the same name. We have 113 templates set up and i need to modify one field and form rule in every template, please tell me that I don't have to do this manually :) Regards Alexander Nordin Region Halland
ME - Update
hello, where is the last versione ME Endpoint Center after 11.2.2325.24 ?
Agent occupying too much space
Greetings, One of my customers has an issue with his agents. They are occupying too much space, and has asked me if it's possible to move it to another disk so it doesn't saturate disk C:. The agent is currently 36GB. Is it normal? Thank you
Reports from Job History
Good day, It would be nice to be able to pull a report based on job history. Possible scenarios include generating a report based on certain similarities, such as being on hold; and seeing the actual history of similar jobs to understand if they were
Import/Syncronize Azure users
Hi, Team, My customer has his users on an Azure Group. I've configured that group in Azure on Zoho Enterprise Applications, which has 157 users. After that, I set the integration with Microsoft Azure and the Azure AD Sync. I kept the default field mapping
Change Approvals
Is there any way for a user entering a Change Request to manually select the Approvers for the change? Said another way, is there any way for a user entering a Change Request to deviate from the Approval configured in the Change Workflow? Our current
Migrating from Endpoint Central On-premise to Cloud
Has anyone migrated endpoint central from on-premise servers to the cloud version? How do you populate the server data? I understand the migration process for the agents, but do not understand how you migrate the backend data.
Reply template share with specific group or technician
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710
Custom SDP Report
Dear Team , I am looking for a report that will show me all the support groups, the owner and group technician in charge I have this report, but it doesn't show me what I need select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician",AaaContactInfo.EMAILID
Deletion of audit records/events and impact on database
We are planning to change the setting 'Purge Resource Audit Records' in Password Manager, currently this is set for multiple years (1000+ days) and are going the set it to 366 days (1 year) for both resource and user audit. Wat will be the impact on the
Requests API V3 Gives Results from API Documentation site but not Postman for same inputs
I am trying to get a Postman API v3 call to provide results from our on-premises v3 API. When I use the following input_data from our instance's API Documentation site (https://{ourURL}/SetUpWizard.do?forwardTo=apidoc) that allows you to test the API,
Is it possible to organize custom fields?
I have created a new Non-IT asset to contain our SIM cards. To this I have added several custom fields to reflect SIM card infor such as IMSI, ICCID, PUK, ADM1 etc. The problem is that in Assets, when the SIM type is selected and 'Import using form' or
How can we pop-up Alert Message if their is No Attachment during Form Submit?
Dear All, We have made the Attachment field Mandatory for a Service Template but we also need to pop-up the alert message for the user if he/she doesn't attached the required attachments during the Form Submit. Please let us know how can we achieve this
PII Policies
I am new to the DLP plus environment. I need to setup the following. Can this be done and how? Restrict and alert PII and PHI transfer (file upload or copy and paste content) through untrusted web services (such as FTP, social media platforms, unauthorized
PXE Boot Issues
When I start a deployment task and reboot the target machine, PXE boot will not start for me. It will just load the startup menu after 30 seconds or so. I have added options 66 / 67 to our DHCP server (Palo Alto Firewall). I am able to capture an image
Error Message when trying to update AD Manager
AD Manager Build 6300, I am trying to update to 6500. In the update manager i browse to the .ppm file, but when I click Install I get a pop up message saying "Please Start and Stop the Server once before Applying this Service Pack!" I have stopped and started AD Manager several times since applying last update, AD Manager has ran 8 days since last updated. I have ran StopADSM.bat and StartADSM.bat nothing is working. Please help? Is this saying I need to restart the actual server itself, not just
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