OpenAI Integration for ticket response
Hi, I am working with the idea of answering tickets in a few select categories or with specific keywords with OpenAI. For example if a user submits a ticket saying a printer is not working, then OpenAI should add a reply to the ticket with instructiosn
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, RMM Central will officially discontinue support for Windows XP, Vista, Windows Server 2003, Windows
Query to get Open status timespent calculation
Version : 10609 DB : MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", sisd.STATUSNAME as "Changed From", sinsd.STATUSNAME as "Changed To", case when si.NEXTSTATUSID is NULL THEN cast(datediff(d , dateadd(s,datediff(s,GETUTCDATE() ,getdate())
How to Convert Exchange EDB file data to Outlook PST file.
I just recommended you to use the most popular Exchange server recovery freeware software by which you can speedily start the scanning process and after scanning you can see the repaired Exchange mailbox items and email without any loss data. With the help of Exchange EDB Recovery tool that can restore the recovered mailbox items into PST, EML, EMLX, MSG, vCard, vCal and MBOX formats. more information visit: https://sites.google.com/view/edb-to-pst-freeware-tool
[SDF-57370] On Behalf Of field
Hi! I'm curious about the designed usage for the on behalf of field for technicians. I'm aware that technicians can't use that field, and it is only visible when completed by a requester. Our requesters don't have access to update their tickets. If they put the wrong user in the on behalf of field, how is it to be corrected? We are working on some functionality to pull information from other systems about the user requesting access. If the on behalf of field is populated, it's the field that should
Cannot patch client
Just updated to version 11.3.2428.7. When i try to apply a patch, the field "Define target" in "Install/Uninstall Windows Patch (Computer)" is not filled automatically anymore and there is no way to define it manually.
Upgrade from build 6408 to 6500
I have been trying to upgrade from build 6408 to 6500 and after 56% it uninstalls the service pack. Has anyone experienced this?
Tagging Support Groups
It would be highly beneficial to have the ability to tag entire support groups in the same way we can tag individual technicians using the @Name format. This feature would allow us to notify multiple members simultaneously when we need to bring attention
Add Cisco ACI - Cert problem?
Hy, i'm trying to add Cisco ACI to the OPM. My hypothesis is that this is a certificate problem. My user/pass is good because it works if I use it on my browser. I created ACI profile and tried to add ACI but I get instant fail w/o waiting for timeout.
SQL Pivot Query Total in Analytics
Hi everyone. I have designed a pivot query which works and I have tried to add a total column but it shows as empty. Here is my code: SELECT "Pvt"."Request Display ID" as "Request_Display_ID", "Pvt"."Open" as "Open", "Pvt"."Awaiting User Info" as "Awaiting_User_Info",
How to Delete temp files in Client system with Help MEDC. Need Schedule week once
How to Delete temp files in Client system with Help MEDC. Need Schedule week once For Improve System perforamce. Need To Delete Temp . Prefetch files
Invalid Certificate Policy error in linux Machines
Hi friends, I'm trying to install the Endpoint Central agent on Linux Machines. First, agent installation takes too long, and then the endpoint agent can not communicate with the endpoint central server. when I run dctroubleshootingtool in a Linux client
ManageEngine MDM on Windows Snap Dragon devices
I want to verify that I can manage a new Windows Surface Pro with a SnapDragon processor. Support seems to be unable to say yes or no. They just keep saying, Windows 10.0 or higher. But with this being a new architecture and so many incompatible software
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Valued Customer, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Vulnerability Manager Plus will officially discontinue support for Windows XP, Vista, Windows
End of Support announcement for Windows Server 2008, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Device Control Plus will officially discontinue support for Windows Server 2008, macOS 10.12 and
End of Life Support for Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Browser Security Plus will officially discontinue support for Windows Server 2003, Windows Server
Response template: Is it possible to autocomplete the ‘To’ field of an email?
Dear all, In ServiceDesk Plus, in a response template, it's possible to predefine the content for auto-populating fields for frequently used email responses to requests, but in some templates I'd like to have the recipient (the ‘To’ field of the email)
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Endpoint Central MSP will officially discontinue support for Windows XP, Vista, Windows Server 2003,
Drill down into your AWS costs with the Cost Category report
Hi there! We are thrilled to announce the release of our new, auto-created Cost Category report for enhanced cost management and resource optimization. This report enables you to gain a comprehensive understanding of where your budget is being spent across
Report user licenses
Hi, When I register a new software license, I linked it to users. So is there any way to obtain a report that include all users associated to a licenses? My instances is PSQL Regards!
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Canada . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Vancouver on October 29. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Canada . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Vancouver on October 29. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Canada . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Vancouver on October 29. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
Trying the Demo
Should be simple. I am trying out the demo of the Vulnerability Manager. One of the first tasks is to discover the network. However it takes so long that the session times out. It takes around 20 minutes. When I get my list of devices I click add, but
Lates update to changes behavior released on 26th August
Hi, I have an objection to the latest update: "For changes in stages other than Submission, right pane fields in the change details page are editable even when Disable spot edit in the Change details page if a Form Rule is configured in that template
Is there a chance to hide some tabs in assets form using page scripts?
We are trying to hide some tabs displayed on an asset form using Page scripts, like for example "relationships" tab
Unable to attach documents in Change Records
Whether using an admin or technician account with the SDChangeManager role, attaching files in the CH is not possible. It was working before and suddenly, we cannot.
Office 365 - E-mail Setup
Dear All, I'm trying ton configure a new ServiceDesk Plus instance for one of my customer. After many try, I'm still blocked with the In/Out E-mails setup against Office 365 (Mcirosoft Graph) I've create an application for incoming and an other one for
How to write system logs in custom functions.
hi , How to write system logs in custom functions for ManageEngine ServiceDesk Plus Cloud? Can email notification alerts be written in custom functions?
Worklogs not syncing with Zoho Books
Hi, After the upgrade to v14810, the integration between SDP MSP and Zoho Books quit working. I recreated the connection, however we are getting errors and the worklogs are not syncing. Can you please help. [23:04:08:130]|[08-26-2024]|[com.manageengine.integrations.MetaDataInfo]|[INFO]|[112]:
Resend Survey
If for any reason (smtp down,...) an user does not receive survey email, how to resend survey invitation email? Thiago.
Associated Accounts fully populates
Tested associate 1 or no accounts will still fully populate all accounts which is not the correct behavior?
Attachment Request Api
,Hello and good day I would like to be able to attach files to a request while creating it. However, I am currently unsure of the service URL or method to achieve this, whether using Postman or Rest Api Could you please provide a reliable solution for
Email Fetching Errors
Roughly 3 weeks ago our Servicedesk Plus system stopped successfully fetching emails. We use Office 365 as our email provider, and at the time it started saying 'Unknown Error' occurred. At the time we were running version 14.3 and could not find any
Migrate ADManager Plus to a new server
What is the process I need to follow to migrate all the data from the old server to the new one? Specifically making sure all the templates are migrated. Thanks!
Ability to add lookup custom fields to CMDB views
This is an enhancement request idea. I have added several custom lookup fields to some of our CMDB CI types, but I am not able to add them to my view via the Column Chooser. It would be helpful to be able to see those columns.
Link users directly to O365 login method?
We use Office365/Azure for our SDP OD login method. When users go go helpdesk.company.com they see the standard SDP login screen, and then they click on the Orange O365 logo in the corner and login that way. Is there a way to link/redirect directly to the O365 login method? Can this also be configured to allow for pass-through authentication? Thanks!
Does ManageEngine Support AMD Servers for Network Monitoring?
Hi everyone, I’m currently considering deploying AMD servers for network monitoring and management, and I’d like to know if ManageEngine software fully supports AMD servers for these tasks. Are there any known compatibility issues or special considerations
Patch Tuesday Updates - August 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-08 Servicing Stack Update for Windows 10 Version 1607 Systems (KB5041576) 2024-08 Servicing Stack Update for Windows Server 2016 Systems
how to add a request with attachments using API?
hi i want to add a request with a file attached to it using API. what the first picture is my APIView, second is my request inn postman and third is the response which says that it's unable to parse the json. is there something i'm not doing correctly?
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