OpenAI Integration for ticket response

OpenAI Integration for ticket response

Hi,

I am working with the idea of answering tickets in a few select categories or with specific keywords with OpenAI.

For example if a user submits a ticket saying a printer is not working, then OpenAI should add a reply to the ticket with instructiosn on how to troubleshoot. Like a supporter would. If the user replies back that it is not working, it goes into to the regular queue for a human to take care of it.


Since both SDP and OpenAI have API. I was wondering what the best approach to test this would be?


                New to ADSelfService Plus?