attachments from application
Would you like to know why in version 14.720 in the iPhone application you can only attach only 5 photos at the same time?
[Product update] Insightful new reports and SSO for ManageEngine apps now available in ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6407. Features New reports for deeper insights: ADSelfService Plus now offers fourteen new reports that provide deeper insights on user behavior pertaining to MFA
Work Log Type by Site
Hello - Is there an ability to configure Work Log Type by Site instead of just a long flat list of values that can be used for ANY Site? For our internal time tracking system, we often have different Work Log Types for each Site (our customers) so this
Technician facing permission issue.
Dear, We have one user who is a technician and part of a group but always get permission dined whenever he raises a ticket (Warning) but even though the ticket gets created! Please find attached for your reference. Thanks
Save purchase Module sorting .
Hi In the purchase module, sorting to see a purchase's request is not saved. and after entering this module and seeing the newest request, I must sort again. I suggest that the sort change to save mode be made automatically after last selecting an item
Can I automatically assign a job to a technician regularly?
Hi there I've just been using this software for a week now and my Manager would like me to use it to automatically assign some of the work that the dept does regularly (eg daily) to a technician without me having to manually issue the job. Can i ask if
End of support communication
Hello SDP, Do you have a process regarding the end of support version of SDP? Where can we find this info?
Is there a report to show technician permissions, roles, and support groups?
I want to complete an audit of the technician permissions and roles to ensure they are consistent and applicable. Is there an existing report or way to pull this information?
Installing Feature Pack Update for Windows 10 - November 2021 Update (21H2) and Feature Pack Update for Windows 10 - October 2022 Update (22H2)
Hi all.. I have some systems that need the following updates: - Feature Pack Update for Windows 10 - October 2022 Update (22H2) - Feature Pack Update for Windows 10 - November 2021 Update (21H2) But patch manager cant download... Some have any idea how
Update the Asset Tag# - BIOS - via Endpoint Central agent.
Dear Team. In most PCs, there is a field in the BIOS called Asset Tag# which can be used by individual companies to track their assets by manually keying in the company asset Tag#. (I have seen this for Dell and Lenovo PCs/Laptops). This is separate from
What is the latest version of Endpoint Central? Feel like I have been on 11.2.2335.9 for months now?
I am seeing much newer versions (11.3.24xx.x) referenced in a few threads on the board here - what is the story with some having it and others (like me) not? Appreciate an update on this. Cheers B
Is there a master Patch List or App list somewhere?
Been searching for a master patch list or database/catalog to search. Even a list of applications that are patchable using the Patch Manager/Endpoint Central tools. Does such a thing exist? Thanks, Jeff
Office 365 Update channel change
We're currently on the "current" channel for 365, is there a way to use EPC to change to the Monthly Enterprise or Semi-Annual channel?
ADAudit: How to alert on a server reboot ?
Need to know when a server is rebooted or shutdown. How do I set this up for a specific server?
Mouse Jigglers
Is there any way to detect Mouse Jiggler applications from MEEC? I would like to know that screens will lock when the auditor selects a random PC screen to test screen our unattended screen policy when we next get audited. Examples, Move Mouse, Mouse
Add attachment to an template?
I was wondering if anyone know if you can add an attachment to a template? We want to add a document that people need to fill out for certain requests and figure it would be easier if they could download it directly from the new request (template) instead of sending them to a link.
Issues with 11.3.2406.9
April 2024 Patching. Prior to updating to 11.3.2406.9 the initial batch of Cumulative updates for April were showing in the missing patches and are still showing correctly in the Missing Patches list. Since updating, ASPNet Core, .NET Runtime and 365
Email Blocked
In the last couple of months, i have noticed the email are being blocked. What needs to be done on O365 mail servers to allow it. Its blocking the bounces@mailer.endpointcentralplus.com email address. I have added the domain and email to allowed list.
[New Release] ADManager Plus' latest build 7232 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7232. Enhancement: Centralized technician management: Technicians' accounts can be managed centrally from the ManageEngine AD360 admin console for all
Edit Asset Template
Hi, Is there away to edit the asset template to add/remove fields from the default template that opens when creating a new asset. Thanks
SAML Authentication in OpManager
AssetExplorer Network scan - Unknown IPS
When i try to scan a single IP Address, I get the error "FAILURE: Cannot identify model of this device." Also, "Unknown IPS (IPS)." I've verified the crednetials and that port 161 is open.
Change approval by email
When people replies to a change approval notification email what word(s) do the system look at in order to determine that the approver want to approve or reject the change? In our case, the system received an out-of-office email from an approver but it
Desktop central configurations deployment takes forever!
Hello, We are on Build Version:10.0.345, and ever since we deployed desktop central we have found it very slow. The response itself if ok, but when we push deployments "immediately", it takes forever! It is very annoying and makes the administrator's job harder than before! We end up doing to the user manually and installing what we need! If there a solution for this non-snense? For example, i deploy a single script, for a single computer. There is no download involved as well! And i've been waiting
ManageEngine User Conference, New Jersey, 2024
Hello folks, We're excited to announce that we're back in North America with our latest ManageEngine User Conference. Place: Newark Liberty International Airport Marriott, New Jersey Date: May 14 and 15, 2024 Why attend? Here are some things you stand
Shutdown Computer
Log Type : System Time Logged : 07/31/2019 22:17:48 Source : User32 Task Category : -- Event ID : 1074 Keyword : -- Event Level : Information Computer : ******** User Name : NT AUTHORITY\SYSTEM Event Opcode : -- Many managed computers shut down in the
Configurations on Self-Service Portal
It would be a great addition to be able to publish configurations to the Self-Service Portal Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
How can I run this custom script on a AD computer.
This is the script that I want to run on my AD computer. I used Custom script on Automation tab. But it was'nt working. I tried "shutdown /f" on the custom script. But this too didnt seem to turn off the system. Can you help me with running the below
[SDF-61622] Add vCenter to assets in Service Desk Plus
Hello How can I add VMware vCenter to assets in Service Desk Plus? I do this easily in OpManager but I can't do it with the same Credential in Service Desk Plus and it gives Failure: Credential is not configure. In general, i want to add all ESXi's with vCenter discovery. Thanks
Masterclass 2024: Episode 3—Streamlining incident management workflows with ServiceDesk Plus [Apr. 25]
Hi there, We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you'll learn about the key incident management capabilities available in ServiceDesk
Masterclass 2024: Episode 3—Streamlining incident management workflows with ServiceDesk Plus Cloud [Apr. 24]
Hi there, We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk
Any way to auto-assign the Technician as the same Request
Is there a way to auto-assign the Technician as the same Requester, that is, the Technician = Requester field?
Network scan
Hello SDP, What SDP infrastructure component is used for the network scan? Tomcat?
Skip backup on upgrade
Hi, Team, is there any way to skip the backup process when upgrading SCP as we can do it on SDP, editing updMgr.bat? It makes no sense to waste so much time on this when SCP is installed on a VM and we can do a snapshot of it. Thanks.
Powerautomate connector support Triggers aswell as actions
Support triggers within powerautomate aswell as actions. when a incident request is created when a incident request is updated this means rules can be defined to support basic logic; trigger: if incident is updated with support group DEV; action: create
Is ServiceDesk Plus down today?
Hello, we have user reporting they cannot load ServiceDesk Plus and we were wondering if the system is down or experiencing an outage. If so, is there any idea of when it will be back up? Thanks :)
[DDI Central How-To Series] Target and customize device configurations with DHCP fingerprinting
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series Read the full article here: What is DHCP fingerprinting? How does it work and how to configure it in DDI Central? [VIDEO] How to configure DHCP fingerprinting in DDI Central for healthcare
DDI Central Webinar on 2nd May: How DDI solutions optimize healthcare networks
Dear Community, We are excited to announce our upcoming webinar from DDI Central, How DDI solutions optimize healthcare networks Register now Discover how integrated DNS, DHCP, and IP Address Management can significantly improve the efficiency and security
Proactively identify and address cloud cost anomalies with the Zia Anomaly Report
Hi there! We're thrilled to announce the implementation of the Zia Anomaly Report in ManageEngine CloudSpend. The Zia Anomaly Report helps you fine-tune your cloud bills and safeguard your cloud infrastructure from any unforeseen issues. CloudSpend uses
Missing search results - Re-Index question
Hi, We recently had an issue where we would search for a value in a request field and SDP would not find it. I called support who had me take the service offline and run reindex requests batch file. Now the records are found. Thanks! But my technicians
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