Email commands - need for a complete email for changing the support request status by a support rep.

Hello,

We use SupportCenter Plus Professional 14.6 .

After reading patiently the documentation, I made many tests for using email commands for updating the status of the support requests by the support representatives.

I used plain text emails. I searched the forum for similar issues, I tried using fields indicated in the forum discussions as being required (although the official documentation doesn't mention anything about those). The email commands are still ignored in all tests.

Can anyone, please, post here a complete, working example of email for updating the status of a support request by a support representative, for SupportCenter Plus Professional ?

Thank you very much.