ADID Creation
Hi is there anyway to create ADID by using following Policy. Last 5 digest of Last Name + First 01 diget of First Name + 03 Sequel Number Example User First Name : Saeed User Last Name : Ahmed ADID should be ahmeds001 if ahmeds001 already exist in AD
Network scan command used to fetch information of the device
Hello SDP, What technical command is used by SDP to fetch the information of the devices running a Network scan (SNMP or SSH)? What privilege is needed to the account in order to get the information?
Double Prompt Confirm Message during Form Submit (FAFR)
Dear All, On form submit (FAFR) we've wrote the below Script to prompt the message for the Requester before submitting the request but using the below script it double prompt the message (twice). Please kindly guide me to allow or provide the updated
Using a Global Variable to update Additional Application Fields
Hi! Can you tell us more about Global Variables? Can I use a global variable to fill in Additional application fields? If this does not work, is it possible using Deluge to fill in an Additional field of the Application with the value of the decrement
Webhook post function parameters
Hi, Team, It is said on "https://help.servicedeskplus.com/webhooks" that "Post function will get input of source object (SDP request, diffJson) and response of third-party application." I can't see how I get this information on a global function. Your
PAM360 Setup .... now what do i do
Can someone lay out the steps that i need to complete, in order to allow a guest user access to our servers on PAM360 the initial set up is complete, i can add a resource, by browsing though AD, but once i click import, i dont see anything. i find the
The software suite still shows in asset after I deleted the software
I use ServiceDesk Plus V14620 and EC V11.2.2335.3 for asset management. I have meeted an issue now. For ease of management, I have added various versions of software such as Anaconda as a software suite (for example, I named it Anaconda (suite)). Afterwards,
IBM Security Identity Manager
Has anyone integrated Service Desk Plus with IBM Security Indentity Manager (iSim) now called ISVG? Our end users will request security access to a certain application through ISVG but there is not ticket in SD to assign a license unless the end user
MS Office programs update error
Hi, I get an error when I want to update office programs. How can I update? The server is open to the internet. I checked through the firewall and there is no blockage. keeps giving download errors BestRegards.
ServiceNow Integtation : where is servicenow_config.json?
HI all - I'm trying to configure ServiceNow via Deluge (not python) and I'm wondering where the servicenow_config.json scrip it? I'm unable to locate it on my server. If I need to create it, what folder does it belong in? Also, if I setup multiple customer
What is the current version and where are the Service Packs
Hi, I’m still new to this, so not sure if it’s me. I downloaded MDM Plus to run on-prem and its version 11.1.2401.3. When I look on the support pages, ass the service pack versions are for version 10.x. ‘Any idea when Service Packs for version 11.x will
Host Server OS in-place Upgrade
Good Afternoon, Will the current version of Desktop Central support an in-place upgrade from Windows 2012 R2 to Windows 2019? Thank You, Ed
Does Endpoint Central allow remote terminal access for Macs?
Not seeing the ability for terminal access for Macs. I see a popup for Linux that they now allow it but not for Macs. Please let me know if I'm missing something. thanks,
Notification on expired certificate
Hello SDP, Is there a way to generate a notification (warning) on assets (that have an attribute as "expiration date field") before it's reached? Thanks in advance for your support.
Uninstalling Dell Support Assist
We have had a few issues with some Dell machines and Support Assist eating up memory and making machines unusable. I am looking to uninstall it through Endpoint Central but the only info I have found is 4 years old and does not seem to be valid any more,
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
SDP performance today
Our instance faced spotty slowness today from about 1:15p-1:35p US/Central for all technicians and with all functions. (Most pages took a long time to load, >10 seconds, although occasionally during this timeframe things were returning closer to the normal
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2024-27312 Severity: High. What is the issue? An authorization vulnerability was discovered in PAM360 by the
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 16th: Los Angeles • April 18th: San Francisco • April
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 16th: Los Angeles • April 18th: San Francisco • April
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
I need restore database servicedesk plus ver 4.0
I need to restore a servicedesk plus database from version 4.0. Is there a chance to get that version? What options do I have if not possible? My server's disk got corrupted and I only have the files .dat the backup
Image Deployment Failed - Physcial Drive Error
I've run into an issue when attempting to image a device. The error reads " Image Deployment Failed:\\.\PhysicalDrive0:System Error Success ". I've never came across this issue before and I've doubled-checked to make sure the hard-drive is seated correctly.
Edit Dashboard Reports
I've been looking for this for a while, but no luck at all: Is it possible to change the dashboard reports to ignore disabled accounts and to only look in specific OUs? AdSeflservice its actually restricted to certains OUs. Thanks in advance.
Time Reports and Entries
In the Request Time Entry under Billing, When I run reports the Time and Costs are combined. I have a Time entry for: (See Attachment) Operational Hours 7 hrs Cost $875.00 Non Operational Hours 15 Minutes Cost $31.25 I have multiple cost for Holiday's,
Notifications for changes to the due date
Dear all, Is it possible to send an automatic notification to the requester when the technician manually (Or generally when an adjustment of the DueDate takes place) adjusts the due date? Regards Anish
API to generate account reports
I request support in identifying the endpoint that returns a report similar to the inventory for user control.
SLA Report
Could someone provide the MSSQL code to produce the following report which is based on closed requests? I would like two versions, one for the previous week and one for the previous month. Priority Requests SLA % 1 5 100% 2 20 90% 3 150 75% Thanks in advance. Rohan
Custom Groups not updating for Patch Management
I use custom groups for Patch Management in DesktopCentral. When I modify a group ie add or delete computers, the view of the group reflects the changes but when the patches are applied to the group the list of PCs being patched shows the original group
Resolution template capacity
Would it be possible to expand on the current maximum limit of 20 resolution templates? All it requires at the moment is for 10 different resolver groups to face 2 common issues each to reach the maximum capacity of resolution templates available. It
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Check out what's new in Identity360!
Hey there! Identity360's recent update features the following enhancement. Issue fixes: The efficiency of the directory synchronization has now been enhanced. An issue encountered during authentication while executing Azure PowerShell commands when Identity360
PMP does not start with java.lang.Exception
Hi PMP service does not start and when I check startup log there is just one line info java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource what should I do?
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
Custom Notification of Account Expiration sent to users manager
We have external users which receive the a custom account expiration notification and would also like to inform the manager using a notification that we can also customize. What is the best way to achieve this as the only notification I see that goes
MFA on Endpoint: Error Code MFA-102
We encountered the following problem: in the login window with MFA we receive the message bellow
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