Hi,

We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus MSP Masterclass series. In the upcoming episode, we will explore some of the essential MSP capabilities required to effectively manage all key aspects of your day-to-day MSP operations.

In this episode, we'll discuss how to:

• Create different incident and service templates to showcase available services in a service catalog.

• Set up and use time sheets to maintain a detailed log of the overall time technicians spend on different activities.

• Create customized service plans and automate the billing process.

• Utilize resource management and map integration to manage your resources effectively.

• Leverage the MSP business dashboard to monitor your business' health efficiently.

• Set up user surveys to gather end-user feedback on your service delivery.

 At the end of the session, you'll be able to effectively take control of your entire MSP operations and deliver exceptional services.

Save your seat today! 

Date: September 25, 2024

Time: 2:30pm AEST | 9:30am EDT | 2:30pm BST
Duration: 60 min

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Regards,

Aditya