Risk-Detection : Insufficient privileges to carry out risk detection.
Hi! AD Audit - Reports - Azure AD - Risk Detection What are the permissions required in Azure for this work correctly? Thanks!
[Tips & Tricks] Sending out custom notifications made easy.
Hello Folks, As a part of Request management, e-mail notifications help us notify users on important occurrences in a request. ServiceDesk Plus has default email notifications however we cannot have these notifications sent based on conditions. You might even need these notifications to go to a bunch of users. I hope this post helps you achieve this in the simplest way. In earlier versions, script-based custom triggers provided flexibility to send out custom notifications based on conditions. With
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
MDM
Does Service Now offer built-in MDM solutions or is it only used for inventory?
"This layout is missing "User creation method", which is a must-have! Please include it!"
Hi All, one of my team members getting this error, while trying to create a new user account: This layout is missing "User creation method", which is a must-have! Please include it! Other team members with same license and same access permissions are
Require re-register multifactor authentication
Hello, I found where I can enforce, enable, or disable a user for MFA. Is there a way to require a user to re-register their MFA setup?
Delete Disabled Users in OU after x days
Hi, I am having some trouble trying to get some automation around deletion of user account that are disabled in 1 OU after 30 days. At the moment I have "disable account" available as an option published to our HR team with approval from IT. Once approved
User Session Record
Hello We configure User Session Recording. But we can't get video records. We only get frames. Please help us to configure to get video records . Thanks for your help
Postgresql Credentials
Dear Community, Suddenly, our testing ADAudit stop showing events on main Dashboard but it still sending events to our Splunk instance. We think it was because of the upgrade to version 7006. We wanted to reindex database but we can't connect to postgresql
Attention Required for Password Manager Pro Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000. The Start-Up error
Attention Required for PAM360 Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of PAM360 builds prior to version 5400. This issue stems from certificate expiration problems for users beyond build 5400. The Start-Up error indicates the
Router-switch Christmas sales up to 80% off
Amazing! Router-switch annouced huge disscount up to 80% off to celebrate 2013 Christmas Day.So during the big sale days (from Dec. 13th, 2013 to Jan. 24th, 2014) Cisco buyers can save much more money. It delivered top 50 hot Cisco products, including Cisco 1900, 2900, 3900 routers, Cisco catalyst 2960, 3560 and 3750 switches, catalyst 4500 and 6500 switches, Cisco ASA 5500 and cards, popular Cisco access points and IP Phones, etc. Key Feature of Cisco Switch Catalyst 3560 series Cisco Catalyst
Critical vulnerability CVE-2024-3094 in XZ Utils: Everything you need to know!
Hello everyone! This forum talks in detail about the critical vulnerability CVE-2024-3094 which affects the XZ Utils, a widely used library found in both Mac and Linux distributions. About the critical vulnerability Tracked as CVE-2024-3094, this vulnerability
Approver needs to update some fields on service request
Dear Team, I have a below requirement in my organization When a service request is raised and went for approval, we need to mandate some fields and the approver needs to fill that fields before approving the request. How to acheive this
Review Pop Up
Hi Is it possible to get rid or disable the "Review - Feedback" pop up on Endpoint admin screens? It is very annoying to say the least, even if you click remind me later, it pops up within minutes. Thanks Phil
API Calls to other instances
When I use an API KEY per user, this request works correctly: https://localhost:8080/api/v3/requests/100000006?PORTALID=301. But after changing to an integration key that belongs to this instance, it doesn't work. There is an authentication failure response.
[Free e-book] How to declutter performance metrics and gain insights through the noise?
Hello there, With reactive ITOps practices creating a deluge of alerts that disrupt the enterprise IT landscape, the need for a proactive approach to sift through alert noise and gain more clarity into IT infrastructure has become paramount. Our latest
Patching SQL servers - server requires updates run twice
I am patching Windows SQL servers. I have found that the SQL patches released by Microsoft do not install successfully in the same install sessions as the OS updates. OS updates will install, SQL update will fail. After the post-update reboot, the SQL
Attention! There's a potential security.
Attention! There's a potential security risk with the ManageEngine ADAudit Plus upgrade file (ManageEngine_ADAudit_Plus_8_0_0_SP-0_2_0.ppm). Virustotal analysis indicates it might contain a Trojan.luckyMouse.r Here is the report https://www.virustotal.com/gui/file/17ce8f681cad09eb9c2ca8ca60215f539d7c3cdd215eaf259f0b2879bd599621?nocache=1
PRTG Networking Integration into Analytics Plus
Hi, In our environment we use different monitoring tools, including opmanager, application manager and PRTG. We see that there are integrations such as Nagios, SolarWinds or Dynatrace. Will there be an opportunity to integrate PRTG Networking information
Hide reports / Change roles permissions
Hi, Do you have a option to hide reports to some technician? We want only the administrator to be able to see some reports. Hide them for the other technician or change role permissions
False/Positiv about Bruteforce Username detected
HI ALL After update to 8002 we have receive many false alarm about Bruteforce Username detected Any else have this behavior ?
Upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups
Dear Users, We are elated to announce the upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups. Below is a brief run-through of the same. Operational Hours and Special Operational Hours Configure group-based operational
Issue with Query Execution
Dear Support Team, I hope this message finds you well. I'm reaching out regarding an issue I'm encountering with executing a specific query. I have been trying to run the query on our PostgreSQL database to retrieve information about tickets that are
Help with a report
Good morning community! We would like to make a report that contains the number of tickets that were open+on hold for every single day from one date to another. For example, now we can have the report for every single day but separate, so if we need to
I have bug from api
I try to automate my work during delivering SDP to clients. I need add programitly webhooks, triggers, function, templates. Making this by hand in each client is boring. How to automate this?
Users profile change query
Hello SDP, Is that possible to create an audit query about all changes such as (add/remove/update dept, site, merge, etc...) on users profile and who or what performed the change?
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
On Hold Status
How do I go about to set a hold status, before a ticket can be assigned to a technician. So here is the scenario. I if a call is logged before the ticket can be assigned to any technician I want it to go through an approval and on that stage I want it
Upgrade Failed
Hi, I am trying to upgrade the system from 11027 to 14000, but there is error. Error Message : Problem occurred during previous patch installation / uninstallation and has not benn reverted to actual state. Hence, the setup becomes inconsistent. Please
[Free e-book] How to declutter performance metrics and gain insights through the noise?
Hi there, With reactive ITOps practices creating a deluge of alerts that disrupt the enterprise IT landscape, the need for a proactive approach to sift through alert noise and gain more clarity into IT infrastructure has become paramount. Our latest e-book
Execute Script from Repository
Hi! Is there a way to execute a custom shell script from Patch Manager Plus repository on a Linux machine without patch deployment? I'm searching for a solution to make global adjustments on our Linux machines and I don't want to buy/install a new s
Does ManageEngine PitStop offer any tools or resources for monitoring and optimizing the performance of Intel Core i7 laptops within an IT environment?
Hey everyone, I've been tasked with optimizing the performance of our Intel Core i7 laptops within our IT environment, and I'm curious to know if ManageEngine PitStop offers any specific tools or resources for this purpose. Our organization heavily relies
Technician available for Plans
Hi Team, We have a query regarding the plans with the Technician available with computer range. Can you please elaborate more about the technician available with range of computers? Do we get multiple technicians, if our computer counts increases? or
Generate reports with groups, policies and tasks
Hello, I would like to be able to make a report that indicates all the custom groups, all the policies and all the automatic tasks, with their relationships. The idea is to be able to see if there is any group, task or policy that is not associated with
Office 365 update channel change
We're currently on the "current" channel for 365, is there a way to use EPC to change to the Monthly Enterprise or Semi-Annual channel?
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
Automated AD Photo Sync
So i am unsure if this is possible with ADManager Plus but we get a good amount of new employees and right now we have one person resizing pictures and manually assigning them to the accounts. Is there a way i can setup a task or something to run every day that will check a folder of images and any account name that matches an image name will be assigned that picture? So basically: New account is created, ADManager runs schedule to check/update photos. New account name: John Doe. So ADManager looks
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
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