Hello world! We have been building out new ticket templates for more of our departments to utilize the Service Desk in Manage Engine. Yesterday we reached our maximum number of additional fields and can no longer create new fields. I know we can clean some of these up, so I am doing some digging to see what is currently in use vs what is not being used. Also, I am looking for possible duplicate fields.
I am curious to know if there is a way to run a report to tell me if an additional field is being used in a ticket anywhere? If so, could someone help me with finding this report?