Dear Support Team,

 I hope this message finds you well.

 I am writing to request a report or evidence from the logs that includes the following information:

A list of default or generic accounts, with particular emphasis on the Administrator account from ServiceDesk Plus with the last password changed dates for these accounts as well as for the database and backup accounts.

In summary, it is required for us to provide the last password change dates for the Administrator account, as well as for the backup and database accounts.

This information is crucial for our security audits, and we appreciate your assistance in providing it at your earliest convenience.

Thank you for your assistance with this matter. I look forward to your prompt response.

Best regards,