Hi there,

We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.

In this episode, we will walk you through:

• Raising tickets and browsing knowledge base articles through the Microsoft Teams integration.

• Leveraging actionable messages within Outlook to minimize switching between applications.

• Assigning technicians and picking up incoming tickets from the mailbox using the ServiceDesk Plus add-in in Outlook.

• Syncing leave information between ServiceDesk Plus and Microsoft Calendar to track technician availability.

 At the end of this session, you will be able to integrate your service desk into tools like Microsoft Teams and Microsoft Outlook and streamline communication with your IT workforce.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: September 26, 2024

Time: 11am BST, CDT, and PDT | 3pm AEST

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,