Device Expert does not send email notification after sheduled backup
Hi, I am using Device Expert ver. 5.5.2, Device Expert is integrated with AD. and application running without any problem for two years until last 10 days. I have scheduled backup every day and I set up sending email upon finishing schedule, but, last 10 days, that does not work. Confgiguration are backuped, but i did get email notification with changers. We are change email server, and In "Mail Server Settings" is everything OK, and test passing without any problem. Can you help me, please.
nsconfig folder on netscaler
Is it possible to backup entire folder nsconfig on a netscaler? Right now it looks like DE is only backing up the ns.conf file and our support vendor said we should be capturing the entire directory. thanks
configure device expert with hp switch
hello i am not able to configure device expert with hp switches. with cisco it works fine but hp doesnt work too good. could you give me some tips. when i loggin in the switch is passes directly to enable mode. help needed, it is urgent i added a pic.
Auto remediate after compliance check fail
Is there a way for Device Expert to automatically remediate issues identified with the compliance check? e.g. Compliance check identifies a router hasn't got the correct banner - is there a way to auto-mate it to log onto that specific router and remove the incorrect config and replace it with a predefined correct template?
deviceexpert CONFIGURATION SEARCH is not working in 5.9
I am unable to use configuration search in 5.9. i get the DE homepage when i press search. in previous versions everything is ok. can someone confirm?
Unable to start OpUtils in Linux
Greetings! I have installed OpUtils on CentOS 6.3 following the instructions available here for the bin file and the missing libraries. When I try to run ./startOpUtils.sh I get the error below. I have attached a system profile. Thanks for your help in advance. System: [root@hoover bin]# lsb_release -a LSB Version: :core-4.0-amd64:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-noarch Distributor ID: CentOS Description: CentOS release 6.3 (Final) Release:
Report Issue - grouping calls together
I was trying to create a report that showed all the open calls for a particular subcategory, in particular all the work log notes. I have the query below which gives me all the information that I need: SELECT ti.FIRST_NAME "Technician",wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",wotodesc.FULLDESCRIPTION "Description",pd.PRIORITYNAME "Priority",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.DUEBYTIME) "DueBy Time",rc.DESCRIPTION "Updates" ,wo.TIMESPENTONREQ/3600000
CCTV View auto login after 9410 upgrade
Upgrade went great, we added domain, enabled domain users, and are able to logon with domain credentials just fine.. We have several CCTVs that autologon Using format below. Since enabling domain authentication, autologin does not work. http://opmanager.server/customDashboard.do?methodCall=showCCTVDashboard&cctvID=2&firstTime=true&reqUserName=username&reqPassword=password What additional line argument do i need to login with domain credentials or local credentials Opened a support Request
Unmanager services
Dear goodnight. Is there any way to just let the alarm unmanager. Example: in case of server maintenance process or service be alerted unmanager this period, instead of the entire server. It would be important for the generation of indicators, which could make it show only the service in maintenance than the entire server. Thank you.
Restrict template to predefined groups
If I create a new template is it possible to make it visible only to predefined help-desk technicians or groups (can I have a group of technicians with same privileges? )
Enable remote control
Hello How do I enable remote control, and, since I enabled in Admin> Discovery. A full scan, however not enable the remote control to the stations. thank you
Confused about SD+ and SD+MSP
Hi again - This is linked to my last post Are the versions the same? As the demo of the SD+MSP seems to be much more behind just SD+? Also I am not sure which version best fits our setup Sorry if this has been answered many time before (and in my other question) - but I was unable to find the answer to my issue. We are looking to purchase a service desk however I have some criteria I need to follow and I want to know if service desk can be setup in this way and if so how and what is the best plan?
domain name changed
Hi, There is a question. Service Desk is working with a specific domain name and it's clients on it. Now I want to create a new domain with those same client which were in previous domain. If the client's domain change , that client cannot see his previous tickets. Is there any way that client still can see his previous tickets in the new domain from service desk which is with another domain name ? Best Regards
Password Manager and network devices
Could someone help me to configure the network devices - like cisco router, switch, firewall, foundry switches, fortigate firewall, checkpoint firewall etc into the Password Manager. Does anyone has hands on experience in managing the devices. My point is that - 1) How do we enter the enable passwords - since it has no username 2) when someone request for the enabled password of the router, how to ensure that it will change and no further issues.... 3) Is it really manageable - network devices 4)
Support center Plus on MS SQL Server
Is SupportCenter Plus supported on MS SQL Server instead of MySQL? If so, is it possible for existing users to migrate their MySQL data to MS SQL Server?
Groups gets reset to none when bulk editing requests site
When we bulk edit requests and move them to a different location the group field gets reset to none. The bulk edit suggests that this won't happen because the group field is set to 'leave as it is'. We recently updated to version 8.1 Build 8121.
Auto or scheduled discovery
Hi there, We are using latest OpManager build 9410 but I can’t seem to find an option for auto discovery of devices. OpManager monitors, among other things, our workstations and we have changes on the network where PCs get added or removed. Is there any option that would allow us to have new PCs on the network automatically added to the OpManager under the Workstations template? Or any option we could schedule a periodical discovery on our Workstations subnet? Thanks, Nick.
Users can't see password complexity requirements
Is there any way to display the complexity requirements to users when they are at the Self Service>Change Password screen? Below is all the users can see, and "The password complexity property is Enabled" is not very helpful. Domain Password Policy Requirements The minimum password age is 1 The maximum password age is 365 The minimum password length is 7 No. of Password Remembered is 1 The password complexity property is Enabled
Managing the software maintenance
Hi all, I need your input (way to proceed) on the way to manage the Software Maintenance. Example: Adobe Acrobat Pro offer maintenance plan (support plan) in order to have the rights to upgrade the software and have access to the support. I currently processed this way: -We have a "Product Type" called "Software Maintenance" -Software Maintenance: Type Component / Category: IT -I call the maintenance like this: Adobe Acrobat - Maintenance -When I close the PO (receive Item) it create Asset -I change
purchasing Microsoft OVS licences, question about CAL and server licenses
hi i have always used the purchasing module to purchase licensing and this is how i have done it in the past (btw am running version 8117) 1) for officepro plus licensing i selected the office 2010 professional software (as you need to select scanned sotware from the dropdown list when creating new software item) when creating the item 2) once purchased i received the licenses 3) did same for server licensing i have a feeling that this is not the correct way of doing this what is the best
BackupDB.bat not creating .ZIP file as expected in 9410
When running the BackupDB.bat in version 9410 it creates the 'temp' folder and contents but does not zip it up and clean up the temp folder as it did in 9200. Is this a know issue and if so is there a workaround? I need this working to meet a requirement for scheduled backups and all was working fine in 9200. Thanks!
I keep getting disk latency e-mail alerts and they clear immediately?
The message reads: Disk Read Latency is 10822 Disk Read Latency (Millisecond), threshold value for this monitor is 50 Disk Read Latency (Millisecond) However about 5 seconds later I get another e-mail to say the error has cleared. I get these around every 5 mins and it's very annoying. I can't set the limit much higher and I need to know what the error is. Thanks.
report including incident costs
we would like to use the field Incident costs from the work login the reports but We cannot see it. is it possible ?
Intergration with Service desk
Looking at the trial versions of the OpManager and ServiceDesk. There seems to be some connection between the two products yet there isn't. How can we assign a ticket to a technician for say printer issues and a different tech for server issues? There is a pull down option on the "Configure Profile Details" page but you cannot select anything for Technician, Category or Priority, it states "choose a value" but the is nothing to choose from. How do we make this happen?
configure VPN Conncetion through VPN connection
Hi, We have 150 devices joined to the domain and we want to configure VPN connection on them. how can I configure VPN connection in each device from Desktop Central and not to do it manually? and if it is not possible is there any way that we do it by running custom scripts and how? Best Regards,
NetFlow Analyzer 9 Geo Location problem
Hello, i have problem with configuration Geo Location on NetFlow Analyzer 9 eval. version download countrycode.zip and unpuck Netflow-home directory and content CountryCodeOnly.sql is -- MySQL dump 9.11 -- -- Host: localhost Database: downloadlogs -- ------------------------------------------------------ -- Server version 4.0.24-standard -- -- Table structure for table `CountryCodeOnly` -- CREATE TABLE CountryCodeOnly ( ip_from double default NULL, ip_to double default NULL, country_code
Requests closed by requester will have the "Closed without requester's acknowledgment?
Hi there, during testing, let's say everything goes as normal. The technician fill in a resolution and set the status as Resolved. The requester will open up the resolved request and click the Close button at the top (same area as Reopen/Actions/Reply). When that's done, under Request Closure Details, there's a message saying "Closed without requester's acknowledgement" Is this expected? Should any request closed by requester themselves have the message as "Closed with user acknowledgment" or something
Create custom dashboards on ADmanager
Hi, I am new to ADmanger plus. I just downloaded it and started configuring to see how it helps for our IT. I am interested to know about creating dashborads as per our requirement. for Ex: I would like to see a dashboard with the details of No of users/groups created/deleted and send a report of it on daily basis. Is it possible in it? Please share with me if anybody would have done it. Thanks, Raghavendra
Deployment of URL Shotcut
Hi, we have a simple configuration that deploys a url, however the icon link ( UNC path ) is not being set. How do we get the icon set for the shortcut via the DC configuration deployment. Thanks, Stuart.
Security issues raised about the servicedesk server during a security audit of our servers...
Hi all, We recently have gone through a security audit that included a security scan. During the scan it was brought to our attention that the servicedesk server has two security vulnerabilities. Both of these vulnerabilities seem to be directly related to service desk. Issue # 1 - Web Server Uses Plain-Text Form Based Authentication - THREAT: The Web server uses plain-text form based authentication. A web page exists on the target host which uses an HTML login form. This data is sent from the
Changing passwords on accounts on computers located in child domain
I'm running PMP with domain credentials on the server. The credentials are in what we call the "parent" domain. We've added this account to the local ADMINISTRATORS group on a computer joined to a child domain (there's an inherent trust relationship in the forest). When trying to change the password on this account, we get an error: Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied. My understanding
Send Notification Failed
Good afternoon. When I reply to an incident shows the following error: Send Notification Failed ("Error al enviar la notificación") I use Exchange 2007. Before working properly, but the problem appeared since Saturday because I had to restart the Exchange server. Thanks
Apache Tomcat/5.0.28 Error Report
When I clicked the link to approve a request, the following error message appeared: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.servicedesk.notification.util.NotificationFactory.formateDate(NotificationFactory.java:1010) com.adventnet.servicedesk.helpdesk.util.NotificationUtil.getReplacedString(NotificationUtil.java:345) com.adventnet.servicedesk.helpdesk.util.ApprovalUtil.updateApprovalDetails(ApprovalUtil.java:322)
Module provided in the request is not supported
Hello! I use REST API in service desk plus and have 2 questions: Question 1 I send command: http://hd-test.ds.local:8080/sdpapi/technician?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXX Response: <operation name="GET_ALL"> <result> <status>Failed</status> <message>Module provided in the request is not supported.</message> </result> </operation> Where is mistake? Question 2 Can I get department list through service desk API? Thanks in advance!
Attachment image in report
it is possible to add attached image from email column into new query report?
When searching for solutions, subject title doesn't display in full
Hi there, Another issue here. When a requester search for any solutions entry, the title doesn't display in full: This won't look good considering we will add various knowledge base. Example: Suppose we have 2 entries with a long and similar name such as - Connecting to the Company's Outlook Web System from off-site using Microsoft Outlook - Connecting to the Company's Outlook Web System from off-site using Internet Explorer What they probably see is 2 entries with the same title: Connecting to the
Ipad mobile service desk plus app
Yesterday there was an update on my ipad for the ME service desk plus app. Since the update the app will not launch. Is there an issue with the app now? Should I not update my iPhone if the App Store wants me to as well?
When requester searching for asset to be attached on new request page, [All Sites] shows nothing.
Hi there, SDP 8.1.0 Build 8123 Scenario: A requester filling in the form and try to choose from the list of assets. When the following is set: Type of assets: All Assets Site: All Sites Nothing is listed. Only if they select the appropriate site then all assets of that site will be shown. This does not happen when from a technician view. This behavior is consistent between Firefox 18.0.2 and IE 9. Anyone else have this issue?
Can technician be notified when someone finishes a survey?
Hi there, As the subject says. Can we (technicians) get notified if there's a survey is submitted? We just found out that some people submitted surveys with some suggestions and only realized that when we're changing some survey settings.
Notification rules
How notification rules work? If a tech-support register a request and choose a technician, he'll receive a notification about a new request has been made. If a tech-support register a request and didn't choose a technician, so the business rule 'll apply, (in business rule no notification setting) - technician that will be chosen by BR won't get a notification email. IS BR apply own notifications that didn't cover by general notification settings?
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