You can now import single user/multiple users from Active Directory specifying their loginnames separated with comma's.




     Hide your private conversations on the Requests from the Requester's.
  


Timespent on a Request is now calculated on Resolved and Closed status.

You have now 'Resolved Time' field on the Request for better Reporting.

Mark "First Response Time" while adding Note's.


 
Configure tools like Windows Remote Desktop, VNC, Team Planner, DameWare etc to take remote sessions from the application.

 


                                                              Prune your old backups automatically.

                                                                 

 "Copy Template" feature available in Service Catalog which makes adding service templates easier.




                           Less risk!!! File attachments can now be stored on other drives.



       

Track your Requests and Tasks from the same window.

       RequestListview now has
             * Open Tasks count
             * Task counts on each Request
             * "My Pending Requests or Tasks" filter             
                                                                                                                                

              
 ServiceDesk Plus and Desktop Central Integration gets better with
                                         Chat functionality and Mobile Device Management.
 


  Receive a warning when 2 Technician's attends to the same ticket.



                      
Maljeev