Technician Group changing to Not Assigned
I have the SDP MSP version 8102. We have observed that after the Service Desk creates the ticket and assigns the ticket to a specific group, the request view shows that the Group is "-" (Not Assigned). The point to be noted is that the Group Field is a mandatory field in the request template. We are using the Default template for our Requests.
Due to this all those tickets are not meeting the response SLA because the specific groups are not able to see these tickets in their request view. I have attached the sample screeshot and also the support log file. Need your help in resolving this asap.
Regards,
Anoj Joseph
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Anoj Joseph
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