pop and smtp over ssl - gmail
I am also trying to use Servicedesk with SSL for both POP and SMTP. Gmail only supports connectivity via SSL. I am running Servicedesk SDP Version : 7.0.0 Build 7010. How can i turn on SSL for the ServiceDesk Email Fetch Settings?
Can we expose the Change Calendar on our Intranet
ManageEngine ServiceDesk resides inside our firewall as part of our company Intranet. We would like to create an Intranet page that enables general intranet users to view the Change Calendar without having to login to ServiceDesk. Does anybody know if this is possible. If it is, how do we do it.
Auto Assign the Editor Field
Hi, Is it possible to set the Editor field in a request to a specific user when designing the request? For example, a hr request should always have the HR Manager as editor. Would this be possible? cheers Markus
Themeing Support
I am interested in purchasing this product in the near future. However I would need to know if custom themes are supported. This is because I am planning to integrate this with the corporate portal. So could you please inform if such a possibility exists so as to completely change the look to Maroon or Dark Red? If yes, how? ( I am using the trial to try out first before planning to buy the licences.
Support.do page and Technician rename
Dear ME Team, A Pleasant Day! I would like to confirm 2 things in this application, 1) Is there any way to disable or remove support page from technicians modules ? 2) Am i able to rename technicians into coordinators ?
Database Filters
I am testing the system and I would like the system to drop some logs. Log looks as follows Login succeeded for user 'peter'. Connection made using SQL Server authentication. [CLIENT: 1.1.1.1] 7397466 EventID is 18454 and source ServerIP is 2.2.2.2 I would like the system to drop logs that contain user 'peter' and client IP 1.1.1.1 Here is the exported database filter I have created <?xml version="1.0" encoding="UTF-8"?> -<Filters> -<Filter Name="Remove_Logs" EnableStatus="1"> <EVENTID>18454</EVENTID>
No Events from Domain Controller
Hi. i want to use Eventlog Analyzer zu fetch the security event log from our domain controllers. They are installed on windows server 2008 r2 (2x german, 2x english) in two sites. The problem is that I have empty results from the servers. Is there something I missed? Kind regards, Daniel
no windows credentials tab in oputils 6
in oputils 5 there was a tab called windows credential in order to resolve dns name abd system explorer via wmi. in oputils 6 this tab disappeared and replaced with active directory tab. in my case i don't have active directory in my network, is there any work around for this issue thank you in advance
[Feature request] Repeat notifications for unacknowledged alarms
I need a feature that will send email notifications every N (minutes/hours) until the alarm is acknowledged or cleared. My issue is that during unscheduled downtime, I receive so many notificatons from Opmanager that I usually miss one or two that does not say "Clear". This is usually for a single process or service, so it's easy to miss until users start complaining. I also have a few alarms that are acknowledged but not cleared, so I'd like to set up a separate schedule as a reminder if an acknowledged
Report memory and CPU
I'm using 99% of memory on my server. I would like to take a report to know that consuming more memory, it is possible? I want to know which application is consuming more memory. And to CPU also.
Saving Drafts
Morning! Does anyone else use the 'Save Draft' feature when replying to Requests? I hadn't been, but one of my support team raised an issue with this today - although you are able to save a draft, and the GUI indicates that it was saved -- the Request does not prompt you to indicate that one is available.
Regarding NFA Reports
Hi, We have configured NFA to monitor our WAN infrastructure. If you look at attached report which is taken for certain duration (9 days), I am not sure whether it is showing correct values. All required commands have been enabled on routers so that utilizations should correct values and not beyond 100%. Below are my quries. 1. How Max can be above 100% ? or rather Why ? 2. Why min is shown as 0% ? 3. What is meaning of standard deviation ? and how it is calculated ? 4. How 95th percentile is
Business Rules and Tasks/Templates
I would like to request the option to add tasks or use a template as a action item for business rules. I and trying to automate as much as possible in this system and this has put me in a stopping point. Thank you. Marcus IT Support Manager
How to remove HyperV VM?
According to the documentation I should see a remove/delete action in the VM Snapshot page. I do not... How do I remove these "orphaned" machines? They were deleted/removed from the host server. Screenshot here https://skydrive.live.com/?cid=40421afb471988d1&id=40421AFB471988D1%21112&sff=1&authkey=!AJ9jFYwUL_79Nzw Running lastest build of OpMan Windows Server 2008 HyperV Server Thanks, Rob
Deploying Software automatically via Group
Hi there, Hoping for a bit of advice here; We're wanting to setup Desktop Central to Automatically push software (for example Office) to user's machines, as soon as the PC is added to the group. Does anyone have any idea how to do? Without needing to hit deploy everytime we add a machine (Thus trying to install over machines which may already have it!) Any assistance would be great. Dave
How can Account Managers get access to reports?
Our account managers need access to the reports for their accounts. I can't see a way to enable the Reports tab for Account Managers. Is this possible?
Error reports
Hello good morning: I am a new user and I ServiceDesk has created a problem not solve agradecieria as ayudarn me if anyone knows the solution gener when a report throws me the following error:
License Management configuration disappearing
I am working through the process of configuring the License Management section of DC8 (Inventory > Manage Licenses). I have successfully set up a number of software groups and then configured licences using those groups. My problem is that when I edit any of my software groups by adding a new software version and marking it as the 'major version', any licenses that were previously associated with that group disappear. The only fix seems to be creating a new license from scratch and re-configure everything.
In which table in the database does the account requestor information saved
i need to write a report that display the requestors information for each account, but i need to know under which table does the requester data stored? the requester table columns should include (name, login name, department, email) as displayed on the application. Best Regards
Migrating MYSQL DB to MSSQL Standard 2008 R2
Hi, I got the following ManageEngine Applications that using MYSQL as Database and I would like to migrate them to a central MSSQL Standard 2008 R2; Service DiskPlus ADSelf Service Desktop Central OPManager Any help or step-by-step guidance? Thanks,
Migrating MYSQL DB to MSSQL Standard 2008 R2
Hi, Is there any clear procedure to successfully migrate from MYSQL to MSSQL? Thanks,
Searchable Tasks
I have notcied that when searching in SDP requests that tasks do not show up in the results. Is this something that is going tobe added in 8.1 or a "NEAR" future service pack release? Thanks you, Marcus IT Support Manager
Service Desk 1 hour behind - Daylight Savings
Hi There, This time last year we had to apply a JRE time zone update for daylight savings, now it looks like we are again seeing the daylight savings time go out by 1 hour. This is the same issue as : http://forums.manageengine.com/topic/daylight-savings-time-has-not-changed#topic/49000004898041 We've tested out the latest Timezone update from http://www.oracle.com/technetwork/java/javase/downloads/index.html using the steps outlined in the previous problem above, but it looks like all validation tests
Require Techs to Link Solutions ID to Request-Resolutions
I would like the have the option to link solutions to resolutions by the solution ID have be able to see how many times a solutions was used to resolve a request. The reason for this is to: A) Have a better understand of the types of common problems we have and find ways to minimize those issues. B) To ensure that the solutions we create ARE being used and remove any useless information. C) To ensure my tech are resolving the same types of issue the same way. The feature is included it other
Ignore individual alarms directly from the Alarms tab
When I turned on my Event Log notifications, I started recieving hundreds of random, non-important events (like printers disconnected or domain voting). So I started adding these events manually to your Event Log Rules and set them to "ignore". However, the amount of steps that are required to add 1 single event to "ignore" is unneccessarily complicated. I need to go to the server, find the event, get the event ID, warning level, type, and message, then create a new Rule and set it to "Ignore". Suggestion:
Need Assistance Adding Seed Core Device for Maps
Hello-- This is going to sound like a lame question, but I'm looking over the instructions for configuring a network topology map and I can't get past the 2nd step. Here are the instructions: From the OpManager dashboard, select Maps --> Network Maps link (mouse-over the Maps tab to see the links to all the maps). In the Networks Map, select Actions --> Settings menu to your right. You will find a combo-box to select the seed device. Select the core switch from the list. Select the topology layout
Upgrade of Software version, how to manage license
Hi, please give me your comments or how to... on this problem We have 5 licenses of Snag It 10, we bought 5 Maintenance plan and the company sent us the version 11. I can create 5 licenses of Snag It 11 but what I do with the 5 licenses of Snag It 10. These 5 licenses of Snag It 10 should not be used anymore. Thanks for your help
How to...
Hi All, I am new to ManageEngine Plus as a Administrator, I have used it as a tech before but I cant seem to set it up properly. Have a few questions, I might be missing some steps but I prefer asking then having to mess up I am using ManageEngine ServiceDesk Plus 8.1.0 Enterprise Edition, I have my requesters puled up from AD, all requesters can log in to the system and place requests but what I cant configure is, a MS an email account that alerts technicians and also cant configure the technicians
Add Attachment
You need to add the action: "add attachment" as ServiceDeskPlus in SupportCenterPlus Everyone need this!
A monitor with same name already exists
Hi to all, I need to create a lot of custom monitors for icmp messages, UDP datagrams, etc. for all devices i'm monitoring. How can I obtain this behaviour? If I create a custom monitor for a device template, I can use it again only on same vendor templates. If I try to create same custom monitor on a different vendor template (not scalable approach) I obtain an error like this "A monitor with the same name already exists. Provide a different name". I'm using last OpManager 64bit version on Windows
AD360 build 4001 released!
Hello Everybody! It is with great pleasure that we announce the business availability of AD360 build 4001, packed with all the essential features for efficient management of your Active Directory and Exchange environment. Highlights of this release: Comprehensive Dashboard for your AD and Exchange environment: View all vital statistics pertaining to AD Management, Windows Auditing, Password Self-Service and Exchange Reporting under a single-window. 1-click access to all the components with Single
pmp - autologin helper - Network Level Authentication - w2k8
Using the autologin desktop helper to connect to a w2k8 server LaunchRDP.exe %DNS_NAME% 3389 %ACCOUNT_NAME% %RESOURCE_NAME% %PASSWORD% 0 1 0 It fails with " The remote computer requires Network Level Authentication .... " I am using a w7 system and can manually start RemoteDesktop (mstsc.exe 6.1) which connects to the w2k8 server without error. How to I enable NLA using the autologin helper
Problems Updating from version 7905
Hi I try the updating from version 7905 to 7917, i should install first the version 7914 but when the updating start they stop after unpacking and STOP and redirect me to this page On Upgrade failure : and don't give me any message. Could you help me? Many thanks Riccardo
ServiceDesk Plus iPad Application
When will the SDP iPhone/iPad application be updated to include full screen capability on the iPad and more robust filtering capabilities for tickets? The idea was sound but the execution was poor. I'd like to get iPads for each of my technicians but only if this application actually works well and operates at full screen, filters tickets well and allows proper worklog time inputting. We have a number of different groups for tickets and filtering them simply does not work with the current iPhone
Editing Replies
It is possible for our requestors to select Edit on a reply and amend it. Is this correct? Is there a way of preventing this? I have attached a screen shot of this Thank you
Anyone able to monitor their rds web access url?
I can't seem to make it work. Always says the url is down. I tried credentials. Thanks
request for report. need a report to show incidents against SLA times
been trying to create a report to show if we are meeting our SLA targets as set out on Servicedesk plus
Sorting customized views
Hi, Is it possible to sort your custom views to the top of your request view in SD+? I have a view for all requests with the status 'Investigating'. Right now it as at the bottom of the (very long!) list of views I never really use. Is it possible to sort them so I have the views I actually use on top? Thank you.
SNMP Trap Listener
Hi, I have set up a bunch of SNMP Trap listeners to listen for SNMP traps from our apps. I can easily assign a status to an alert generated from the trap by using the Clear/Warning/Critical drop down, however, I want to assign the status of an alert based on a custom threshold on the trap. There is no example for using a custom threshold for this. How can I set up a custom threshold to set the alarm status of an SNMP trap? Thanks Richard
Scheduling a monitor check
I need to be able to schedule a monitor to run once per day\week at a specific time. Can this be done with manageengine app manager?
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