Vmware OPmanager 9 add host: webservices error
Hi, I am trying to add a host in OPmanager 9. I already have a host in OPmanager and the host I'm trying to add used to be in OPmanager, but was deleted. When I try to add this host back in, with the same credentials used before and on the working manager host, I get an error: Couldn't fetch information from webservices I can browse to the host over the web, so I know that the webservices are working. I can't figure this out. Thanks
Is it possible to send a notification email when a ticket is submitted via email?
I must be missing something very simple here. I am trying to set up SD+ to notify our group when an request comes in via email. If I go into the system and enter in the ticket I get alerted but if someone sends and email we do not. We keep SD+ up and running but when I am away from the office I'd like to be notified by email when tickets come in. Is this something simple to do?
Making somes fields mandatory
When creating a user is it possible to validating that something other than blanks is entered into a mandatory field?
Report Stacked Bar group by Created Time
Dear, I have following problem, I need to do a stacked bar chart with number of Requests Group by Created Time and they Data Format should be Month but in Stacked Bar Chart isn´t Data Format available. Could you help me please or give me a hint? Thanks in advance! BR, userah
Custom Report needed showing relationship of changes to number of requests
Goal: I need a report that shows the number of requests received over time (7 day or 30 day) and the number of changes approved during that same time period. We can then show the impact of changes on request levels. Columns ID, Title, Date Graph Line Chart showing the total number of daily requests received Bar chart showing the total changes scheduled by days.
desktop central update notification
so i have setup a schedule for my endusers to receive and install the updates. I have split it up into custom groups of 15 or so over the course of the month so everyone doesn't get an update on the same night. I want to send out a calendar reminder for everyone when their update will occur so they can log off and close the various applications that might be updated. Is there a way inside of desktop central for that reminder to pop up so i don't have to send a reminder via outlook? Thanks.
Maintenance Mode
I was thinking about this when I upgraded my dev instance When you upgrade service packs, it just shuts down the webserver and throws a Page Cannot be displayed error. It would be nice to put a message up "ServiceDesk is unavailable for maintenance. Please try again later." You could even take that a step further and allow us to add notes to that message.
Please could help me : Unable to find the object
Please, Could you help me ? The system OpManager showing me this alarms, but I can ping the ips. For example : The ip 10.244.10.75 is ok but in opmanager is down When I click on10.244.10.75 appears the image below: Another information I already did the steps: Stop OpManager. Run repairdb.bat from OpManager in directory. Rename the logs folder present under OpManager home directory. Start OpManager. But still didn’t work
Custom Report Needed for upcoming changes
Goal I need a report that can be sent to the IT department every Friday which lists the approval status of each change for the next 7 days. An indication of approval status with the number of approvers that responded would be great. Columns Need Change ID, Change Title, Requester, Technician, Change Type, Scheduled Start Time, Change Approval Status, Approvers Responded (like 2/5, 2 of 5)
Scope of Management - Different Agent
Hello, Is it possible to install different agents in Scope of Management based on OU? For example, we have a an agent that is called Local Office, which should be installed to all our computers that are in the OU called LAN, and we also have an agent that we have configured for our mobile computers. I would like this to automatically install on computers that are in our 'Mobile' OU
Introduction of Project Management in ServiceDesk Plus!!!!
Dear all, We are planning to introduce Project Management to the application and appreciate your valuable comments on the same.Here below mentioned are few points on the features being brought in. * Project will have multiple milestones. * Milestone will have multiple tasks * Tasks can have multiple sub-tasks( sub-task not allowed to have another sub-task). * Time Spent entries for tasks. * Recent updates under your permitted scope(allowed projects or milestones).
auto-assign request Vs. part-time technician
Hi there, We set up ours so it will auto-assign incoming request using Round-Robin method. Problem is, we got a technician that works only a few days a week. I can manually exclude him from the auto-assign group but it's a hassle to do this several times a week. I tried to find some kind of "technician roster" but can't seem to find it. Is there such a thing? Thank you in advance.
Optimal Threshold Value for Disk Read Latency (Millisecond)
Hi, I would like to ask "What is the optimal threshold value for Disk Read Latency (Millisecond)?" I have OPManager 9 installed and default Disk Read Latency (Millisecond) threshold value for monitoring is set to "50" which is very low and I am getting critical alerts due to that. I would appreciate any quick response. Regards, Zain Khan
twitter
Hi guys, Could someone please explane to me what good twitter would do for support, and how the add-in for SCP is working?
Group Exclusion when deployment is targeted to a Group
I want to deploy software via a configuration based on group membership of the target computer. However I want to exclude certain computers if they are also members of another group. For example; Install App1 to all computers in AD group Finance1, but not if those computers are also in group Finance2. I am able to successfully exclude PCs in a group if I install based on the domain or the OU of the computer, but not when install is based on a group. I configure the first group as the target, then
Requester View: Clicking the top category for Service Catalog produce an error
Hi there, As the subject says. I've set the value of the settings below to No: Admin > Self Service Portal Settings > Combine incident and service templates listing for the service In Requester View, when they hover on the Service Catalog shortcut at the top bar, the categories are "clickable", while the Issue Catalog doesn't. Clicking one of the top categories link will produce an error (see below). To prevent confusion to clients, is it possible to disable the "clickable" function? HTTP Status
How to create sub-reports
Hi, Does anyone know how/if you can create new sub-reports for use in a custom summary report?
Cisco Catalyst 2960 and 3560 categorized as Router and Cisco Device
Hi, the customer has several Cisco Catalyst 2960 and 3560 switches. I discovered them using OpManager version 10. All of them have been discovered as "Router" and "Cisco Device". This is a mistake... The bigger problem now is that I need to open the routers list, check each device one by one to see if it is a Catalyst and change the template. ONE BY ONE. Could you fix this problem and, may be, enhance a little the discovering process and the whole templates list? It is outdated, incompleted, some
Ping a device
Hi, Good Morning. I would like to perform ping test from a device to many other ip based device. Currently i could see ping test happens with only the devices which are added in the OpManager. But, as like URL Monitors under Admin page, i want to know whether OpManager has an option to add IP address (not as a device) for a continues ping test and alert if it is not responding. Thanks in advance. Best Regards, Saravanan. V
Email Command REQUESTERE-MAIL not working
I currently have the email command parsing working. I can specify many items including REQUESTTEMPLATE, PRIORITY, etc. But one that doesn't work, an important one, is REQUESTERE-MAIL. My scenario is that I can creating a web page (the web server, email server, and SDP server are all internal, on-premises servers) that takes a request subject and request description and creates an email and sends it to SDP. I am going to create this email object (in C#) and specify the FROM as being a known requester.
License purchased, but even as a test version
Hello, Sorry, but my English is very bad. Last year the company I work for Netflow buy a license, which is still valid. A few months ago we had a problem with the database and decided to reinstall the application and have the latest update, all from 0. Download the evaluation version available which is the Professional Plus 9.8.5, install and load the license but the problem is still listed as the trial version, I can not delete the admin account and even worse I managed ninfuna interface. Please
Cost Center Codes longer that 24 characters
I can only seem to add in codes that are 24 characters or less. Anything more, is just cut off. Is this a known issue?
Do I need to reinstall/reconfigure my agents after EventLog Analyzer to a new server that has a different/new IP address?
Do I need to reinstall/reconfigure my agents after EventLog Analyzer to a new server that has a different/new IP address?
any idea why i get this at every 90 minute check in?
Log Name: Application Source: DesktopCentral Date: 4/10/2013 1:14:33 PM Event ID: 103 Task Category: None Level: Information Keywords: Classic User: N/A Computer: travellap60.cic.scic.com Description: The description for Event ID 103 from source DesktopCentral cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
Where does email notification go if request is Unassigned?
If I add a note to a request that is not assigned to a support rep and I select the E-mail note to support rep checkbox, what happens? As a user, I would expect some kind of message telling me that nobody is assigned to the request - but instead, the dialog box just closes with no notification. Do you just throw an exception without notification to the user?
ActiveX Component will not install for non-admin
I've upgraded to Build 80226. I've set all the Internet Explorer ActiveX settings as recommended in your document. The major issue I am having is that a non-admin can not install the ActiveX Component on their computer. Is there a way to deploy this to all users that are using Remote Control?
Lost template? When use Show Incident / Service Request templates for technician
I believe that this option is available in version 8124 can be improved. If I, as administrator active this option, I no longer see the service template until I add myself to the group which was defined in the "Associate Groups to Template". Another idea is that many technicians are requester too, then I imagined that when activate this option the template stay as "requester mode" for technicians that aren't in the "Associate Groups to Template" because these technicias may need this template as
Receiving requests assigned to another Support Group
Greetings, Here is my situation: Using a business rule, emails sent to ithelpdesk@xyz.com creates a request and placed in group "IT Helpdesk". There are currently 3 people (note: all 3 are SDMINs) in this support group including myself. This seems to work fine. Using another business rule, emails sent to webhelp@xyz.com creates a request and placed in group "Web Helpdesk". There are 3 people in this Web support group and I'm NOT assigned to the "Web Helpdesk" support group. The issue is that
Device Template for Response Time Monitor
Dear All, is there an opportunity to implement the "Response Time Monitor" into a device template such as "windows 2003"? Or do I have do set these settings (e.g. threshold or alarm setting) for each device manually? Or maybe there is a resource monitor which implements the same function, testing whether a device is responding and how long the delay is? Thanks for you help! Greets Markus
New Worklog Behavior
The new worklog behavior has a lot of potential. The 81xx build behavior would populate the Executed Time with the current date/time if none was submitted. The 8200 build now populates a createdtime field that isn't visible in the UI by default. I have a few issues with this 1- The change now breaks existing reports that rely on the time field. If I don't manually enter something in starttime, then the data won't show up on the reports. createdtime is not always the same as starttime. 2-
create requests
Hi, we're looking at SupportCenter plus but only want requests created from a webform. Is it possible to create an automatic reply to mails without a valid request ID, informing the user to use the webform ? And of course not create a request at the same time. it's only new requests that we want to avoid. When a request is created by the webform, it's ok to update it by mail. So only mails without an existing, valid and acitve request ID should be rejected.
Failed CPU utilization test
Hi there, Failed CPU test, please refer to the info below: Opmanager build no. 9410 Target VM - Win2k8 R2 Passwords verified okay using SNMP/WMI - tested credential, no issues. Loaded the following counters: CPU, Disk utilization, memory dutlization and partition details on C% All test monitors came good with the exception of CPU test utilization. It resulted: The monitor did not respond to the test request. Protocol used: WMI OID: CPU utilization I ran the cpu script from: C:\Program Files (x86)\ManageEngine\OpManager\conf\application\scripts>
Replace Asset (workstation) whilst retaining relationships
Hi, I want to be able to replace an asset in ServiceDesk Plus whilst retaining the previous CI relationships. Specifically: If I swap a users workstation I would like the relationships that applied to the previous workstation (e.g. local printer) to apply to the new one. Is there any way of doing this? Thanks, Hayden
ServiceDesk Plus Remote Control - Log off message and Multi Monitors
Hello, I've done some reading here already, but couldn't find an answer for this first one: 1) Is there a way for the client to receive a message when you disconnect from a remote control session? 2) I've already seen a ME post stating that remote control doesn't support multiple monitors. Would it be possible to have the program switch the client's PC to single monitor mode or something similar? In my testing, remote control is completely unusable in most multi-monitor situations since you
Error 80072032
I am re4civing this error yet the accounst are createdcorrectly. Below is an exmple of my memberOf data: Domaain User;Advisors;Agents Thes OUs exist and the user get the correct assigments and groups yet I still get the error. I have attached the error.
Email - Password expire notification
HI, Has anyone ever tried a script that ties to Admanager that will email a user when their password is about to expire?
Change History Tracking in Support Center Plus
Hello I use the 'history' tab all the time in the requests. What other history tracking is there? For example today i found a change had been made to a support Rep. I would like to find out when that change was made and by whom. Is there any tracking available for changes to items other than requests? Also.. sometimes we delete requests. Is there any history left AFTER a request is deleted? Maybe an independent table to track all changes would allow you to track and report all changes
MF-AGENT.mib
Hi, Has someone a working template for Citrix? I stuck with the MF-Agent.mib. Also has someone the barracude template (spam 400) working? Jef
ELA 8.0 Time Zone
Moved and upgraded from ELA 7.2 to 8.0. Installed OK. Can not get any data to show after a reboot. The server diagnostics page shows asia/calcutta for a time zone. Server is a VM guest (windows 2008R2). Any help would be apprciated.
Dashboard - Multiple Exchange Servers
We have two running Exchange servers: one, an older server, running Exchange Server 2003 and another running Exchange Server 2007 SP1. Both servers are correctly being reported on bye Exchange Reporter Plus. On the dashboard ("Home - Server Storage Usage" widget) only the old server is displayed. Is there anyway to configure the widget to display both Exchange servers? If not, is there any way to have the widget display the new Exchange server rather than the old one?
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