auto-assign request Vs. part-time technician
Hi there,
We set up ours so it will auto-assign incoming request using Round-Robin method.
Problem is, we got a technician that works only a few days a week.
I can manually exclude him from the auto-assign group but it's a hassle to do this several times a week.
I tried to find some kind of "technician roster" but can't seem to find it.
Is there such a thing?
Thank you in advance.
We set up ours so it will auto-assign incoming request using Round-Robin method.
Problem is, we got a technician that works only a few days a week.
I can manually exclude him from the auto-assign group but it's a hassle to do this several times a week.
I tried to find some kind of "technician roster" but can't seem to find it.
Is there such a thing?
Thank you in advance.