I use the 'history' tab all the time in the requests.    What other history tracking is there?   For example today i found a change had been made to a support Rep.  I would like to find out when that change was made and by whom.    Is there any tracking available for changes to items other than requests? 

Also.. sometimes we delete requests.   Is there any history left AFTER a request is deleted? 

Maybe an independent table to track all changes would allow you to track and report all changes in the system.. ?   just a thought. 

thanks 

Steve P