Hi,

we're looking at SupportCenter plus but only want requests created from a webform.

Is it possible to create an automatic reply to mails without a valid request ID, informing the user to use the webform ?

And of course not create a request at the same time.

it's only new requests that we want to avoid.

When a request is created by the webform, it's ok to update it by mail.

So only mails without an existing, valid and acitve request ID should be rejected.