Unable to paste image in resolution using chrome. 8.2.0 Build 8201
I believe in prior versions I was able to do this.
Feature Request: Increase the size of the Notes window on Requests module
On the Requests module, I have enabled the Notes column so we can easily see which requests have notes. When you click the icon, it opens a small window with all the notes. The window is too small and makes viewing a ticket with lots of notes a little cumbersome. Also, any line breaks that were entered in the notes are not enabled--all the lines just run together in one lump piece of text. When viewing notes where the user entered some steps to follow, it makes identifying the steps incredibly difficult.
bulk attachment
Hi there, This might be useful: allow bulk attachment when attaching documents to assets. this will save us some time if we need to attach several documents to a single asset at once.
Automatic password exports
Hi! I've found that you can automatically export passwords to dropbox, but can you automate the export process to a local file? TIA, LD
Resource grouping based on criteria
Hello, I hope someone can help. How can the following beeing achieved? The group should contain servers starting with hkg or hde and all of them have to be of type Linux. Resources name - Resource type hbbapp001 - Windows hkgmon01 - Linux hdemon06 - Linux hkgas14 - Windows Thanks in advance Dirk
Allow technicians to link requests to Projects
It would be great if technicians could link existing requests to specific projects under the project tab. This will allow PMs and service delivery managers to quickly identify all pending requests for a specific projects. In ITIL, a request for service should be tracked as a service request and not necessarily a task. Tasks are great but when a task is assigned to a technician from a different team or a different part of the organization, it should a request and not a task since PMs can't necessarily
Bulk Sharing in PMP
Is it possible to bulk share resources to other groups/users? I am faced with a logical reorg which currently will have us to manually re-share several hundred resources one at a time. I see that Transfer of ownership is available, but I cannot find any way to bulk share. We are on build 6600 with move to 6803 next week. Thanks!
Strange IP
I noticed after installing Netflow that there is a weird IP showing up in my monitoring. 8.0.69.0, and it telnets every so often. Is this part of the product or do I have bigger issues?
Can not install patch 7914 in Linux
Hi! Forgive my English. I trying to upgrade my SupportCenter Plus (version 7804) to a newer 7914. My command is: sh UpdateManager.sh -c -option i -ppmPath /opt/jboss/upgrades/ManageEngine_SupportCenter_Plus_7_9_0_SP-1_4_0.ppm When I see error: Starting mysql server reverting in preprocessor ======================================================= Error : Please wait reverting to old build!!! 1. Renaming modified mysql 2. Extracting backup mysql =======================================================
App to OpManager
Hi, Any applications that you can monitor from my phone (OpManager)? Thanks
Upgrade Opmanager
We would like to upgrade the Opmanager to latest version from existing version “Opmanager 8”, kindly let us know the detail steps to upgrade and the necessary precautions and recommended version.
appmanager and opstore
Hi, I was wondering if it is possible to send notifications from opstore to appmanager TIA Rene
my pen
i have a pen which can write and remove any one interested contact at mtyson@inbox.com waiting for reply
Error in upgrade process 8127 to 8200 - Error:ZIP file must have at least one entry
I attempted an upgrade of a new instance of ServiceDesk from 8127 to 8200 and received the error below: Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013 Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013\4 Apr 28, 2013 11:35:38 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Opmanager and Chrome V26
Support, Chrome v26 breaks the opman interface. See attached. All common sense says this is Google's fault, but you can be pretty sure they aren't going to fix it, so we need you to fix it please? Same issue on Versions 9.4 and 10. Tried IE10 but the IEPulse tab doesn't work. Won't use Firefox - the bloated crashing pile that it is.... Thanks, Dean
SQL Logfile Used % showing very large number
We are using OpManager to monitor our SQL servers. We have a database that is being mirrored that we are trying to monitor but it is not working properly. When we look at "Logfile Used %" it is showing "9223372036854776000 %" used, on the primary server of the mirror it shows as "4 %." I tried removing the mirrored copy from OpManager and added it back, however it still shows this large number. The log file size is only 150 MB. Any ideas on how to correct this?
Netflow Analyser API's
Was just wondering if anyone could tell me if Netflow Analyser produces API's that you can use with third party software or in house designed software?
Manual Scan of Windows PC will remove all Software (8200)
I am actually reviewing all Machines in my inventory. When I start a manual scan of an existing machine, all installed Software packages are removed from this machine. The normal daily scan does not react like this. In fact this is fatal since all my Software inventory got lost! Kind regards Thomas
DotnetNuke - Service Desk API - Authernicate
Hi, One company has been asking me if it is possible to create a Custom Authentication Provider for DotNetNuke that uses Service Desk Plus. Is it possible to authenticate Requester Self-Service Access Details by passing the Username and Password to the API and if successful return the requester details ? Best regards, Valdi Hafdal URL : http://www.valinc.net Add-in for Support Center Plus : http://www.valinc.net/scp Add-in for Service Desk Plus : http://www.valinc.net/sdp
Schedule Requester CSV import
Hi, I wish to be able to import requesters via CSV on a schedule. I've set the option CSVUserImportSchedule to 'true' in the GlobalConfig table, as per the information in this thread, https://forums.manageengine.com/topic/scheduled-import, but the Schedule CSV option is not showing anywhere under the Admin panel. I'm using 8.2 8200 and have even restarted the server that SDP is running on. Is there something else that I'm missing Adrian
Notifying Technician Template
Hi sometimes replys are not made by the Requester but someone else. If this person replys the technician is not able to see the "real" email adress (name would be enought too) of this person. Is there maybe a workaround for this issue? Regards Julia
Allow a Group of Requestors to Create Purchase Orders
I would like to give Requestors the ability to create Purchase orders. I do not want my IT team to get into the habit of creating Purchase Orders for the entire company. Not all POs are IT related.
Polling interval issue with Opmanager build 10
Ever since I installed the new Opmanager build 10 , my interface polling has been set at every two hours. I had all my interfaces polling at five minutes before the upgrade and I cant seem to bring the polling time back down. Is anyone else experiencing this issue?
Alert Profiles No attachment option
Hi all For some reason recently my Netflow analyzer alert profile has stopped e-mailing attachments. Basically what we have is alert profiles on each WAN interface that sends us an e-mail plus a pdf attachment when the WAN link is hitting 90% capacity, this enables us to be on the front foot, also the pdf gave us the information at a glance that we needed to see what was using the bandwidth. However now the alert profile I have had setup since day 1 is still sending us alerts but with no pdf attachment,
Reply form doesn't expand the Description box vertically
Hi there, When replying to a request (both on requester and technician view), the "Description" box is very narrow. When I maximized the window, it does expand horizontally, but not vertically. This narrow view is very inconvenient, especially when inserting some screenshots and need to constantly scroll up/down and the added image can only be viewed halfway due to the narrow field. (full image still visible after posting, not during composing) Is this a known issue?
Bulk closure of Incident Requests
Hi, We have in excess of 5,000 incident requests that are sitting in a 'Resolved' status as opposed to being closed. Has there been any development since the below forum post with being able to close requests on bulk either with or without notifying the requester? Can associated tasks also be closed? https://forums.manageengine.com/topic/closing-multiple-requests-without-notification Thank you.
Request Summary on dashboard
is there any way to make a Request Summary report like the one on the dashboard for a custom timeframe ? need to make one for a hole year with months or weeks as column/dots, see picture in attachments - Cyruz
Annotate assets
There ought to be a way to annotate assets. For example, If i have a laptop sitting in store I should be able to annotate why.
template helps
Hi good afternon: I have a question if I have several templates of the catalog of services and if my users are wrong about the selection of these is no way to change the template? within pueso incidents templates add an approver?
Can I have 3 levels of clients ?
In my company I need an client's arborescence in 3 level : We have groups than contains plants than have contacts who send us incident emails. Does someone knows how can I do, please ? PS : sorry for my english level, I'm trying to improve it :)
Possible to have two inbound mailboxes and separate notification rules?
We would like to have ServiceDesk pull in requests sent to a separate email address used by external customers. We already have ServiceDesk installed and in use by the internal business. We would like to have a sub-department in IT monitoring a dedicated support group and performing all work within the tool. However, we are concerned ServiceDesk will send emails to external customers asking them to 'resolve' a request etc (exposing our internal server name). Is it possible to completely seperate
IPAM and SPM Add-In Stop Auto Discover
Hi guys I am looking into the IPAM and SPM plug-in for Op Manager but as soon as I install the plugin and seems to start auto-discovering all of the devices. How do I stop this from happening because I have 600+ devices and I only want to trial on a single site in the short term?
Pre Release Announcement - Service Catalog in ServiceDesk Plus On-Demand
We are happy to inform you that this week, we would be releasing the Service Catalog functionality in ServiceDesk Plus On-Demand. This feature will be available only in the Enterprise Edition of the application. As with all our upgrades, this one too would not require any downtime of the application, so you will not be impacted in any way. With the introduction of the Service Catalog, here are a few interesting features that customers can look forward to: Service Listing: You can now create a standardized
Notification on reply from technician
Is it possible to reply to a notification and the response be emailed to the requestor?
The select technician list is blank on request page
The technician can't see the list on request page, but admin can.
can I modify view in the survey result page?
Hi there, under admin > user survey > survey result. The subject for each are cut-off;it's like they're hard-coded to display up to 18 characters only. the same thing happens on other location as well but i can't remember exactly which one(s). Anyone knows anything about this?
IPAM and SPM Add-In Stop Auto Discover
Hi guys I am looking into the IPAM and SPM plug-in for Op Manager but as soon as I install the plugin and seems to start auto-discovering all of the devices. How do I stop this from happening because I have 600+ devices and I only want to trial on a single site in the short term?
Can't import logs
I am trying to import a security log from server 2008 r2 but it won't complete successfully. I either get an error message that says error displaying log message or it just stays on in progress and the date ranges are all messed up if I don't manually specify a date range. This is running on server 2008 r2. Just downloaded the trail to try it out and had no luck so far.
Amendment to existing query report
Hi there, I currently use the MYSQL report located here: https://forums.manageengine.com/#Topic/49000004996423 The report works very well for my purposes but it adds the timespent to the technician that the job was assigned to at the time rather than the technician who entered the time. Can this be ammended? Thanks, Hayden
Add ability to disable tabs in OpUtils
We have engineers that use the product to find an available switch port in the VLAN they require but we don't want them to access the other tabs...especially all the Tools.
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