Hi Service Desk Employee.

When you create a backup of an error. How to fix it?

E:\>cd E:\ServiceDesk\bin

E:\ServiceDesk\bin>backUpData.bat
Starting....
May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to set the standAlone param as : true
May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to reset rootDir using server.dir
May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rootDir :: ..
May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: netutilsData :: {RELEASE={version=8.2.0}, BUILD={number=8201}}
May 18, 2013 1:38:30 AM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine Ser
viceDesk Plus}, ADMANAGER={name=ADManager}}
Active DB Server = mysql
Database connectionProp : useUnicode=true
characterEncoding=UTF-8

Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGener
ator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator
Database not started. Starting .........
May 18, 2013 1:38:34 AM com.adventnet.db.adapter.DBInitializer startDBServer
INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33366]
*************************************************************
Number of tables found : 1187
-------------------------------------------------------------
Build number           : 8201
-------------------------------------------------------------
backup_info.xml        : true
-------------------------------------------------------------
Ignored Table List
-------------------------------------------------------------
AaaAccSessionAudit
AaaAccHttpSession
AaaAccSessionProp
AaaAccSession
AuditRecord
OperationAuditRecord
AuditResultProperty
AuditResourceProp
AuditOperProperty
RecentItems
-------------------------------------------------------------
Going to take full backup with file attachments
-------------------------------------------------------------
deleting duplicate entries in WordMap table : 0
*************************************************************

Please wait ! backup in Progress...................
0-----------------------50------------------------100(%)
=============================ERROR = *Communication link failure: java.net.Socke
tException, underlying cause: Connection reset

** BEGIN NESTED EXCEPTION **

java.net.SocketException
MESSAGE: Connection reset

STACKTRACE:

java.net.SocketException: Connection reset
        at java.net.SocketInputStream.read(Unknown Source)
        at java.io.BufferedInputStream.fill(Unknown Source)
        at java.io.BufferedInputStream.read1(Unknown Source)
        at java.io.BufferedInputStream.read(Unknown Source)
        at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1313)
        at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:1460)
        at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:1851)
        at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1106)
        at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1200)
        at com.mysql.jdbc.Connection.execSQL(Connection.java:2087)
        at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:
1493)
        at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBac
kUp.java:906)
        at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:891)

        at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:35
3)
        at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:95)
        at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:1955)