Software Asset didn't shown when changing asset associated to request
I add all IT asset as well as the Software, but when I would like to assistance one of the software to a request , the software didn't show in asset drop down list any help in that
Serial Number in Macintosh
We have add our Mac lately in Desktop Central. At Intel, the service tag field, is the machine serial and serial number field is the serial of operating System. but, in Macinthosh the service tag is empty and serial number field is the serial of machine and not the operating system serial number Is this correct or a bug ??
All computers missing patch MS11-042 this morning?
For some reason all my computers are saying they are missing patch MS11-042, which is a patch released in 2011. The deploy will fail with "Unknown Error. Code : -2145124329". When I attempt to install the patch manually on a test system, it says that this patch is not applicable.
Desktop Central on Windows Server 2012
On Windows 2012, since there is no start menu, there is no way to access the start menu shortcuts to the batch files (like Start/Stop Desktop Central) if I've hidden the notification tray icon. I just found this out when attempting to install an update. I know I could stop it in services, but since there are multiple services and dependencies, it's not the best solution. I found the "StopDesktopCentral.bat" file in the \bin folder and created a shortcut to it on the desktop. I would recommend adding
Repeated failed updates
I have experienced failed updates the last two attempts we have made. The first was with build 8203 which required a support call to be made to get our system back up and running. And then again we tried updating to 8205 and again this failed but we were able to revert back on our own this time. Do you have any suggestions on how I may be able to complete an update as we are currently stuck at 8202.
Seach remarks fields of purchase orders
Due to there being no way of linking a purchase order to an incident, change or problem record we sometimes we store important information in the PO remarks field. We cannot however search these fields. Can PO search include this (and all other PO fields). Thanks, Stuart
Escalation report
One of our managers is wondering if we can report on escalations. Is this possible?
SLA Warning Notifications
Is there a way to configure notifications that a SLA is approaching on a ticket? I would like to be able to send out notifications to my technicians when 50% and 75% of the SLA time has expired and I would like this to be system wide and not have to set individual reminders on tickets.
Changing type of a request
All requests that I receive over email, are automatically registered in the system. It is correct mostly, but sometimes I would like to change type from a support request to a service request. How can I do it?
Resolution files
It would be really great if we could attached files in a resolution!
No contracts associated to this request warning
In some of my requests I have the following warning. How can I fix this? No contracts associated to this request. To view all active contracts of this account click here
Service Catalog Template Re-Order \ Copying Templates
Hello, I am setting up service request templates in the service catalog for my users to use, and I have run across two problems: 1. How do I re-order them (see attached picture) Notice how "Permissions - Folder" is underneath the ones that start with "VPN" I would like to re-order them so Permissions is on top. 2. Many of the templates are similar, and I have had to re-create each template from scratch. How can I copy a template and then modify it for another request of a similar type? Thank You
Please Please Please Fix IP Update
The only way an IP update works is via the command line and an applications manager restart. using the update ip action via the GUI does not work This has been going on for years with no fix. There is no point why you cannot do both of the following A) Have a setting to NOT CACHE hostnames so you can easily just update the dns w/ new ips B) update the IP of a server via the GUI Since we run on AWS our IP's change constantly and has become so laborious and error prone of updating IP's applications
Custom Report Help, Custom Asset Field
Hi Everyone, I'm trying to write a custom Asset report in Crystal reports and need to report on a custom field we added to the asset screen. Does anyone know what table that information is stored in? Thanks. Marc Fleischner Rowan University
Removing unused software entries
My software list is now running to over 4000 items, but I can see that a huge number of these are showing as '0' installations (ie the software is not installed on any of the PCs in our environment) Is there any way that I can easily remove any software with a '0' installed value (I believe this might be a feature of 'Desktop Central' but we don't have that software)
What ports/services need to be allowed through a firewall to add an extra or change the ActiveDirectory Server for ADSelfServicePlus?
Hi, We ADSelfService Plus in AWS, and the main AD/DC is inside our LAN; so there is a lot of firewalls configurations we must set. Please , could you help me with all the ports/service for the comunication between ADSelfServicePlus and the AD/DC Thanks. Jolev
Alarm Escalation Rule only during Business Hours
Is there a way to implement Alarm Escalation Rules that are only alerting during certain times (exp. Business Hours)?
Change Title in OpManager
Dear ME Team, How i can change title in OpManager same like servisedesk.
Broken after Windows upgrade
I upgraded to 8.5 on Windows, and the service failed to start. I was able to start the app from the shortcut. I uninstalled the update, and now I can't even start the updatemanager to reinstall the update. Can I reinstall the entire 8.5 and have it recognize my license, or do I need to start reinstalling from my old version and add all the patches again?
Is it posible to capture all windows event logs from computers?
Hi. As far as I know event log analyzer only collects the computer event logs for the current date that the system is working on. Just want to know if there is possible to collect all event logs from computers. Let´s say all events logs in computer from the time it was installed windows. if the computers is 3 years old then capture all event logs from 3 years ago up to now. thanks in advance for your help Roger
vendor deletion
If I delete a vendor, what happens to the purchase orders that were written for that vendor and any assets that were associated?
Is there an option to migrate existing Eventlog Analyzer from built in database to MS-SQL
Our eventlog manager installation has outgrown the drive it is on. We would like to migrate the installation to a new drive. We were thinking that now would be the time to migrate to MS-SQL since we are primarily an MS SQL shop. Is it possible to migrate an existing installation over to MS SQL? If not, is it possible to migrate an existing installation over the a new drive?
HotFix 7514 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7514) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7514 addresses the following Enhancements / Issues. Enhancements in this ServicePack : Caching enabled for default and referred site data like BusniessRules, ServiceLevelAgreement(SLA),Operational Hours, Holidays and Timezones. Following Performance Intensive operations can be turned off based on a
Licence
Hi, We had subscribe 50 licenses and 2 domains, and we want to add 50 licenses more, so we had subscribe 50 new licences but when i update the licence, the file replace the older one and i got only 50 licenses. Is there a way to add thoses new licenses in AD Manager ? Regards.
MS SQL Query to Change Site on Change Tickets
Hello, I am looking for a MS SQL query to view/change the Site associated with Change tickets. I'd like to be able to change them in bulk. I found this https://forums.manageengine.com/topic/clearing-out-junk-sites-and-departments which seems to work in the Requests module, but does not affect anything in the Change module. Any help is greatly appreciated. Thanks!
NFA Pro Performance Tuning with PostgreSQL
Hi guys, you have a performance tuning topic here, which is describing how to tune the MySQL DB, which was used in previous NFA packages. Now NFA uses Postgres. Can you give any performance tuning tips for it? It would be very helpful, because We have troubles with performance (we have free RAM, but the /tmp folder collects lots of giant flow_log files).
Wildcard SSl Certificate instruction
Installation instructions for Godaddy Wildcard SSl Certificate
adding projects to dashboad
Hello engineers is there any plan at the moment of adding projects status to dashboard?
Adding Links to Technician Home and/or Jump To drop down list
Is there a way to customize the technician Home page to add an area for links and/or is there the ability to customize the list of links on the Jump To menu? Thanks
Using the Jump To Option.
When we use the jump to option to go to Desktop Central from Service Desk Plus, it opens Desktop Central on the same window, but when we use the Jump To option to go from Desktop Central to Service Desk Plus it opens a new window which is the way we think it should work. Is there a fix in Service Desk Plus to get it to open a new window?
Moving from workstation IT Assets?
Hi, Was wondering how you can move assets from workstation in to say printer or switch list? Regards Keith
Stopped download in middle
Hi There, I have 2 questions about Desktop Central. - The Central Desktop allows you to configure the QOS agents and Distribution servers? - Downloads of patches interrupted in the middle, resume from scratch, or agent and can restart the download where it left off? Regards. Rodrigo Miranda. Mirandell Sistemas.
Configuring POP3S account, error Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate
Hi! I´am trying to configure the Incoming POPs3 account email setting and getting the following error: Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate. I´am using a Global Sign Organisation Validation CA certificate. Works fine from Outlook etc. Any ideas how to resolv this? Best regards, Mats Engholm
Not receiving closing notifications
Our requesters are not receiving notifications when the request is set to resolved or closed. They do receive a notification when the request is created. We have the following notifications enabled: E-mail user when a request is resolved. Acknowledge requester by e-mail when the request is closed. 8.1.0 Build 8116
DigiCert High Assurance SSL certificates
trying to configure SSL for a customer and am having a problem It looks like the customer had generated the csr and keystore files and made the edits to the server.xml as instructed but it looks like the certificate the site is using is the certificate issued to www.adselfserviceplus.com. I dont know if they ran the command line scripts because I dont see anything in the instructions that references DigiCert certificates. I went back in and unchecked the box to Enable SSL port and restarted
Technician Missing From the Technician List
Hi Guys, We're in the middle of changing over to the ServiceDesk plus v8.1 and I've come up with a bit of an issue where one of the technicians that was added has now gone missing. He can still log into the system and has full functionality of the support site. I have found and read the following thread: https://forums.manageengine.com/topic/name-of-one-technician-missing and ran the recommended command "select h.technicianid'Technicianid',a.first_name'Technician',sd.status'Status' from helpdeskcrew
Some Patches not shown in Applicable Patches
Dear Manage Engine, I've been notice this problem since version 7 and version 8, the Applicable Patches not shown all patches but only show the new patches or some old patches. For example i would like to deploy patches KB958644, KB958687 and KB2121440 for Windows XP, i've success download them and deploy to agent. But from 3 patches i've deploy i'm only seen KB958644 in the Applicable Patches. I've include the attachment Is there anyway that i could put all All Supported Patches into Applicable
Desktop Central Agent install using IP address and range
Hi Folks, Here is a quick command line tool to install the DC agent using IP address and range. Check the below URL for more details http://blogs.manageengine.com/desktopcentral/2011/01/24/desktop-central-agent-install-through-ip-address-and-range Please update your comments. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com
First response
Hi SDP Team, Good day! I would like to ask what is considered as first response for an issue raised from the application. So the SLA would not be violated? Thanks, Mark
Mail enabled group
Hi, Am I just missing out on something..? How do I (if I can) remove the Exchange attributes from a mail-enabled group - so that the group is no longer mail-enabled? Regards, Lars Hulbæk
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