Notification Error

Notification Error

Hi,

Here is the Issue :

I have disabled notification to be sent to all when a ticket is created & assigned to a Group, under the Notification Rules.

Now i have gone into the Technician Groups and selected a specific group (Eg. DB group). 

I have enabled notification option there and selected the members for that group.

This morning we see that along with their tickets they also got other tickets notification also, but it came with the subject and content of the same DB group. When you open the ticket it is not a DB ticket at all. How can we solve this issue

Regards,
Anoj Joseph

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