Sites and Technician in Business Rules

Hi,

For operational reasons i need that the techicians and site will be available in business rules I.E.

For sites:

We have integrated opmanager with SDP, and when autotickets are raised the site is not filled so we he to do it manually, so i searched in the Business Rules and tryied to configure it like this:

If subject contains "Trouble-Chicago" set site as "Chicago HeadQuarters" but i couldn´t.

For Technicians:

When an email is fetched by default, some fields are filled, some of them is the "Group" so i go again to Business Rules options, and tried the following:

If Technician is "Kevin Rogers" set group as "Networking" and Level as "Tier 2", but i couldnt.

Is there anyway i can set this parameters en SDP?

Thanks a Lot!!!