Add CC list to Notes Notification
We have moved from a trouble ticket tool to Manage Engine and a major complaint from our users is that they are used to being able to have a notification list where people get email whenever a new Note is added to the request. The Emails to Notify under Requesters only is for notifications of new requests, Resolved and Closed Requests. Adding a notification for updates would do it. Or another way would be to allow the Notes pop up box to allow the user to select a list of people/groups to send email to, not just the Technician.
Topic Participants
lk463x
service_desk_msp
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