Dear Support!
We have downloaded the ServiceDesk plus (8.2.0 Build 8207) and installed the OPmanager (10100). Both of them running well, I have integrated the servicedesk plus in opmanager. The integration succeeded, when I generate an alarm in opmanager, a ticket has been created in servicedesk. It is ok.
But, when I clear the alarm in opmanager, the ticket’s status in servicedesk does not modifiy, it is still open. So our aim is if there is an alarm and a ticket, when the problem has been fixed, the ticket should closed down automatically.

Thank you

Gabor Balazs