Email Notification When Support Rep goes Online/Offline
Would it be possible to add an email alert from the application when a support representative changes their status to Online, and then again when they change their status to Offline? This would help greatly in notifying the support rep team of who is online and who is not, since the only place in the application where this can be seen is the home tab.
Can't start SDP 8.2
Help me plz. I did Install SDP 8.2 with not MSSQL.When i run ManageEngine ServiceDesk nothing happens. run CMD as Administrator: C:\ManageEngine\ServiceDesk\bin>run Could not locate C:\ManageEngine\ServiceDesk\bin\\run.jar. Please check that you are in the bin directory when running this script. Press any key to continue . . . C:\ManageEngine\ServiceDesk\bin> help plz.
business rule on subject doesnt work
hi have created a business rule 'subject' begins with 'text' if match it should move the ticket to group XYZ but doesn't work is there a problem with the 'begins with' parameter ? Other rules do seem to work
@@REQUESTE-MAIL=xxx@xxx.com@@ is not working
Hi, @@REQUESTE-MAIL=xxx@xxx.com@@ is not working. The ticket is always created with the e-mail address from which the mail is sent. Any solution? Best Regards, Gerardo Cortés
Problem in Integrating OpManager with DeviceExpert
Hi I have a problem in OpManager and DeviceExpert : Cannot Integrate OpManager with DeviceExpert and in gives me this error : Unable to fetch values from DeviceExpert, The server might not be running or the network traffic may be too high. The server is run and it seems everything works fine, I even set this configuration too : Open a command prompt and change directory to /opmanager/bin Execute the script ssl_deviceexpert.bat with the absolute path of OpManager installation folder. For instance,
Cisco 3850 does not discover, backups fail
I'm trying to add a Cisco 3850, running IOS XE. Even with SNMP enabled, DeviceExpert doesn't discover it, so I added the device and selected "Cisco IOS Switch". I am able to connect to it via SSH in DeviceExpert, but when running a backup, it fails with the message "Device response not available."
Specifying MSMQ Thresholds Unable to test
I'm trying to monitor a MSMQ on a windows 2003 server. I add the monitor without any problem through the device templates and am able to test the monitor successfully. As soon as I add thresholds to the monitor and then try and test the monitor again I get "The Monitor did not respond to the test request " Any help would be appreciated.
business rule on subject is not executed.
Have made a business rules 'subject' - 'begins with' - 'some text' is criteria is met , it should put the ticket in a specific queue. However doesn't work
Business rule criteria not being saved when it contains more than 1 email address
Hi support, We have a major issue when saving a business rule which has more than 1 email address in the criteria. Example: TO contains recipient1@company.com => the business rule is saved correctly. TO contains recipient1@company.com,recipient2@company.com => these criteria disappear after saving the business rule! Is this a known issue? It occurs in SDP 8.2 build 8213 using any type of browser for any account having the SDAdmin role, both in test and in production. See request ID 6981992
Traffic Analysis of Ethernet Interface Interval
Hi, We are using op manager version 7 running on Windows XP and we use the Traffic Analysis of Ethernet Interface graph to see how much bandwidth each port is using. We have some switches that work fine and we get monitoring intervals of around 1-2 seconds but some switches are completely random, an example of the monitoring intervals are below. I cant see any issues and they are both setup the same. Can anyone help? Here is the link for the graph we are able to see: http://OpmanagerIP:8060/devices/InterfaceGraphZoom.do?InterfaceName=SWITCHIPADDRESS_Port36&hcTraffic=false&timePeriod=Today&graphName=Traffic&keepDivOpen=true
Adding groups security to Change Control
SDP Team, We have other departments outside of our IT department that use SDP for managing request. To make sure these other departments only have access to their request I have created a technician group and role for each one. In the role settings I have selected the option for them to only be able to see items in there group or assigned to them. This has been great but now we have a second department that wants to use the change control module. Using the same method I notice that they are
If I use an SNMP Trap to trigger a workflow, can I access the trap details in the workflow objects?
If I use an incoming SNMP Trap to trigger a workflow, can I access the trap details in the workflow objects? Using Build 11100 KR Tim
Graphics in realtime
I wonder how the realtime capture the information, and how it captures when the device goes down.
Auto Assignment of Requests by logged in Technician
I am looking for an option to assign requests in SD Plus based on the status of the technicians. I do not see an option in the criteria that can be selected in settings for auto assignment and neither I can see an option in business rules. Please advise how to achieve this at the earliest. Thanks Kaladhar
Very very very weird Email fetching failed problem
We have issue with the Mail Fetching, after we will in the Outgoing and Incoming details, it prompted "Settings saved successfully. But an error occurred while trying to check connection with mail server - Authentication Failed using the given username and password." The last attempt to fetch mail is on last Friday 27.12.2013. 1. We had verified that the username and password being used is correct. By creating an account in Microsoft Outlook and even thru webmail. 2. AFTER this issue happened, we
Picture in email template
Hi, How can I put picture in notification email body?
Unable to send due to java.net.SocketTimeoutException
Hi.. Getting the following error when trying to test email config: Unable to send due to java.net.SocketTimeoutException Have tried a number of POP3 and SMTP options/accounts. Any ideas? Clive
How to set up two email accounts in ServiceDesk Plus?
We are planning to expand usage of ServiceDesk Plus to different internal groups but they have different email addresses. Please advise how to set them up. In other words, can we have different email addresses set up per site?
Bind ServiceDesk to IP?
Hi. I've found the option and ability to bind the ServiceDesk website to a specific TCP port but not to a single IP. The server we're running on has IIS running on port 80 bound to a different IP but it looks like when I configure ServiceDesk to use port 80, Apache tries to take port 80 on all listening interfaces. Is there a way to bind it only to a single IP? Thanks!
Adding the Manager Field as an Additional Field
I have created an Additional Requestor field called Supervisor and want to link it to the Active Directory field "Manager". From what I've read, the attribute should be "manager". But when I select it and reimport, none of my requestors are updating with their Managers.
Transferring Ownership
I need to transfer ownership of a large amount of different PW resources to another user before I can delete the former employee account. Is there a way to help simplify this process by searching for all resources owned by a particular user and then tranfer all of them to another user? It will take a huge amount of time to go through each resource one by one.
Error while migrating PMP from MySQL to PgSQL
Hello, I'm trying to migrate our MySQL database for PMP to PgSQL and have followed the instructions stated here: http://www.manageengine.com/products/passwordmanagerpro/help/installation.html#migrate After running the MigrateMySQLToPgSQL.bat, I get this: C:\Program Files\PMP\bin>MigrateMySQLToPgSQL.bat 1 file(s) copied. Creating PgSQL configuration files.................[Completed] Populating PgSQL database..........................[Completed] Going to migrate MySQL tables to PgSQL database:
keep password hidden
Is it possible to prevent users from viewing a password but still be able to use it in an auto-launcher?
HA stopped working after reboot
Hi, I had HA working with my PMP installation until I rebooted the Primary. Now it reports as 'Not Running" and the sqlreplication log shows: java.io.IOException: Server returned HTTP response code: 401 for URL: <secondary server> I tried rebooting both servers and still it is not working. Help, please.
time series report - closed/open at each month
Hi, I am trying to create a report that will graphically represent the number of open and closed tickets of each month for one whole year. For example January: open 30 closed 420 February: open 21 closed 320 Where my current report fails to show at the end of each month the number of active incidents. I have added a screenshot and the query SQL Query SELECT wo.WORKORDERID "Ticket ID",cd.CATEGORYNAME "Category" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT
Disabling the auto login feature
I would like to ask if the auto login feature can be disabled for security reasons. In my company's field, information security and password management is tightly controlled. Otherwise, I'm getting good feedback about using PMP from my team. Thanks, M
Can't create request for a exact user
When technician created an request for an exact user that have quotes in name ex: Albert "A" Sayapov the incident didn't created and error is shown: "You cannot create a request for this user. The user belongs to a site for which you do not have access" But when I rename this user from: Albert "A" Sayapov, to: Albert A Sayapov request is created successfully! This bug is still in 8214 build (I've found it in late 81xx) My version is 8215 When you'll fix it?
Service catalog and incident template
can any one explain to me please what is the difference between creating a new template in Incident Template or create it using the Service catalog? when I need to use any of them
Problem ID's and Change ID's not following in succession of ticket numbers.
Why doesn't problem and change ID's continue on with Requests and Incident numbers? Is this by design? If it is do you have a document that we can follow to reset the numbers to something we specify? We use SQL. Thank you in advance. Peter
How to change bind address - password manager pro
Is there any way to change default bind address for password manager pro service? I have installed both servicedesk(http port 80) and password manager(http port 7272) services at same server and I want to configure them to listen on different IP addresses but at same port, for example: 192.168.0.1:80 for servicedesk 192.168.0.2:80 for passwordpro To change default port I know I have to edit config file server.xml at <PMP_Installation_Folder>\conf directory but is it possible to change bind address?
IE 10 Bug
List boxes shown multiple values in series under IE10:
How do I get updates on new versions of Opmanager via Email
Can i subscribe to get email updates every time a new release of OpManager is released?
Can a request be added to current workflow?
If we have workflows set up for approvals for specific requests and a user logs a generic request instead of using the service catalog, is there a way to add that request to the workflow for approval without having to reenter the request using the service catalog?
Stop change requests been sheduled for certain dates
We have certain dates when we do not allow change requests to be scheduled such as over the Christmas period currently, these enforcements are manual it would be great if we could somehow add these dates to the service desk scheduler and not allow planned Change requests to be scheduled for these dates. We also have some other rules such as a change request cannot be performed the day before the technician goes on holiday, we already add technicians holidays to the scheduler. The final rule
Archiving and Closed Status
When an archive run is being perfomed, it appears to only be pulling tickets with the status "Closed". Is there a way to make it archive requests that are completed, including Closed - Duplicate, etc.
Please upgrade to the latest version htmlarea
Please upgrade to the latest version htmlarea v4 Sorely lacking full WYSIWYG editor for creating notifications that look nice (with tables, etc.).
repeated groups and departments when generating reports
i'm getting repeated groups and departments when generating reports
Technician showing twice
I have a technician that is showing up twice in the technician list when assigning tickets or projects. I looked at the technician list under the admin tab, and he is only in there once. Any ideas on how I can clear the duplicate? Thanks, Jason Levine
FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox.
Dear Support Department, I have installed AdventNet ManageEngine ServiceDesk Plus Version : 5.5.0 for test base but i am not able to configer gmail email id please provide me solution because i want buy ServiceDesk Plus latest version. FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. Server Name / IP Address * User Name * Password * Email Address Email Type POP IMAP * Port * Fetch mails every Minutes
Inactive requestors
Is there a way to hide inactive requestors or employee's no longer with the firm from the requestor list without deleting them?
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