Survey results reversed after changing the answer order.
We changed the order of our survey question answers from (reading Left-->Right) "Very Dissatisfied-->Exceptionally Satisfied" to "Exceptionally Satisfied-->Very Dissatisfied" and now our percentages are also reversed. That is, a technician getting all Exceptionally Satisfied now gets a Satisfaction level Summary of 20.0/100 when it should be 100.0/100. Is this related to the RATING field in the SurveyAnswers table? Will simply reversing the order of RATING relative to ANSVALUES fix this? SURANSID
Email Commands are just ignored when updating a request?
Hi - really excited about the possibility of email commands, but struggling to find the right configuration for updating an existing request. I can create a new request and, say, set the priority, but I can't find an email config that would then change the priority on that call, or set a category? Here's my email config And here's a sample email to update an existing request: And here's the updated request conversation: I've highlighted the unchanged Priority and Category... I've used the Request
Modification to Change Control Module
Having seen the demonstration of the new Change Control module ti lacks some functionality with respect to CFR Part 11 and Electronic Signatures. To be compliant with these FDA guidelines users should be prompted for their password when approving changes for example rather than assuming the person currently logged in is the person that the action has been assigned to. Positive authentication is required at this stage.
Option to Close without notification
Feature is absent in ServiceDesk, exists in SupportCenter.
SDP 8214: postgre 2 MSSQL restore failed
Dear colleagues, Due to postgre's real misbehaving i'm trying to convert our working evaluation DB to MSSQL.... and i failed in strange way... Can anybody suggest something? I expect this is due to localized naming chars in the DB... still it's only a guess.. C:\ManageEngine\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard *********************************************************************************
Migrate to free version.
Hello, Our license SDP (8215, mysql) has expired, and we want to move the all issues and configuration to the free version SDP. Please help in procedure of migration. -- Tomo
purchase notification
hello i would like to notify automatically certain users when the PO gets approved in all stages
Sync Delta changes in AD for Requesters
currently it imports all the users every time, and there is some fields that should be manually changed for technicians. unfortunately these fields are overwritten when import process take place
Automatic response email
Hi everyone I wonder if it's possible responding automatically when a email request rise with unknown parameters. For example, if a request rise, and don't enable none business rules, the system must sending a email with a message like this. "Your request can not be processed, please check your message's parameters". Thanks for your help.
Problems with SMS via GSM modem
Hi, I have 30 days trial version of OpManager 10100 on Windows 2008 r2 (64 bit). And I'd like to send sms notification. So I connected gsm modem hsdpa and OpManager detected it as HSPAUSBModem, model 33. So now in SMS server settings I have Modem Manufacturer : HSPAUSBModem Modem Model : 33 Battery Status : 100% Signal Status : 52% Status : Connected When I added sms profile and tested it I got the message that sms was sent successfully but no sms was received. Even when I unpluged the modem and
Completion Date of Change
When does this default to December 1969
REST API - Can I add a worklog to a new request? Syntax?
Hello. I am using the REST API to send information from Salesforce to SDP and would like to send a single API callout to create a request, while also adding a worklog. I am using the ADD_REQUEST operation. Is this possible? If so, could someone be kind enough to help me with the syntax? I can successfully add the request, enter values for all my fields, add resolution, etc ... I just can't seem to add the worklog. Thank you.
Email Subject Changes Occasionally
We have a 100+ technician setup, and occasionally, when replying to a ticket via email, the email subject will change to a completely irrelevant ticket. ServiceDesk is still updated correctly, but the ticket ID changing is throwing users off. Any ideas how this is happening, or why this might be happening?
Preventive maintaince
I'd like to have an option in preventive maintaince, to chose due by date. By now, it's based on SLA, but I don't like to have a different SLA only for preventive maintaince, it'll be good to chose SLA medium, but accomplish that requests in 10 days Do you have my point?
Quick create - new incident to automatically assign to the logged in technician
The Quick create - new incident window in the left side of SDP makes it easy for the technician to quickly create a new incident. Only problem is that after you click on save,, you need to pick up the incident manually afterwards to assign it to yourself. It would be much better if there were an option so incidents based on The Quick create - new incident window were automatically assigned to the logged in technician. Today you can assign a specific technician in a template like Christian Jensen
LONGTODATE
I am running queries from MySQL Query Browser but it does not recognise the LONGTODATE function, where can I find this?
Assets Info not Updating
We have a daily scheduled scan to scan for changes to computers and servers but the scheduled scan doesn't appear to be changing anything. For example we have a bunch of servers that are reporting low space but when you go to the computer that has the low space warning the hard drive space is fine. And if I manually scan that server the drive space does get updated to the correct amount. Any idea why the automated scan isn't getting the correct info that a manual scan is getting? Thanks
Season's Greetings from ManageEngine Desktop Central
Folks, Desktop Central wishes everyone a merry Christmas, Happy New Year and Happy Holidays. Regards, ----- R. Romanus Prabhu Technical Account Manager Device and Desktop Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) How To | FAQ | KB | Videos Forum | Twitter | Blog | Road-map -- Try our ManageEngine Certification Program --
Projects - Problems modules integration
I would like to request these two modules be integrated or 'talk' more. Currently, we are trying to replace an app being used for tracking Issues/Problems associated to a specific project. Each problem is assigned to a specific technician. In the current version of SDP, I do not see the ability to create a project and then have a list of associated/relevant Problems. The projects are longer-term in nature and require tracking issues/problems as the project progresses. I would like to request
monitoring SAP with appmanager
Im trying to monitoring "sap server" by appmanager 11.5 X64. Im follow all the steeps for the connection http://www.manageengine.com/products/applications_manager/help/getting-started/prerequisites.html#sap But the appmanager can not collection data. This is the stdout.txt: [13 Dec 2013 14:17:44:015] ME-AM: Error message while retrieving monitor names Monitor name 'Background Processing' invalid (function 'BAPI_SYSTEM_MON_GET_TREE') [13 Dec 2013 14:17:44:015] ME-AM: SAP DataCollection : Error while
Notification
Hi supoort, I have been upgrade my SDP from 8214 to 8215, and I cannot find notification like this Please advice. Thank you. Ali
Importing Existing Flow-tools Data to Netflow analyzer
hi, I have got some history Netflow data from flow-tools as in figure below, Can I import these data to Netflow analyzer? Thanks.
Lync setup without Telephone Number
I have just upgraded to the latest release to more easily support enabling users for Lync when creating accounts. We had previously been using a custom script but when I saw that ADManager Plus could do it I upgraded. The problem I'm having is that we do not actually use Lync with our phone system and only do PC-to-PC calling. As such we have no telephone numbers associated with any of our user accounts. This causes an error when creating the account and fails to enable the user for Lync. When I
Free HyperV Performance Monitor Tool and Free Hyper V Configuration Tool crashes on Windows 8 when trying to connect
Hi, I have Hyper-v core installed on a server and I'm managing it remotely with Win8. I have installed Free HyperV Performance Monitor Tool and Free Hyper V Configuration Tool on the remote Win8 macine and I can run it the first time. But as soon as I fill in the values IP/Host username and password, it crashes when it starts to make the connection. I've tried both with hostname and ip-address. I always get a window with "... has stopped working." Extra info: The windows 8 machine is actually a vm
Applying Configurations for Secure USB....bizarre behavior
I am not sure if this is normal or not....but this is what we are seeing: We apply a computer based configuration which restricts USB and CD-ROM drives. Once applied, this works perfectly. Later, we decide that this PC should be allowed to have CD-ROM access, so I remove the PC from the configuration used to block access. Then I add the PC to another configuration which explicitely permits CDROM, but still blocks USB (because we do not want to allow USB). Upon machine reboot the machine still
How to add the "Remote Office, Computer Name, Domain name , Execution Time, Last Contact Time" information when using sendmail vbs script
Hi, I have a VBS script to deploy on more then 100 servers after a deployment. My problem is i would like to have in the email that i got from them the following information in the script: * Remote Office, Computer Name, Domain name , Execution Time, Last Contact Time Any help will be appreciated Thanks Const cdoSendUsingPickup = 1 'Send message using the local SMTP service pickup directory. Const cdoSendUsingPort = 2 'Send the message using the network (SMTP over the network). Const cdoAnonymous
purchase category
hello in the purchase reporting there's a field called "purchase category", where can i set it ?
Rolling Back to IE 10
We've run into an issue with IE 11 and need to roll back to IE 10. IE 11 was deployed via patch management in Desktop Central. What do I need to do in Desktop Central to get it to roll back to the previous version of Internet Explorer? (IE 10)
Permission Management Not working
Hi, I am trying to set permission on drives. It is working fine in all drives except where OS is installed. In configuration it is showing completed successfully, but if I go to the computer and check the security permission, it is not appearing there. I want set full permission on entire C drive for a particula user . Please help.. Regards Jobin
Host name not getting updated automatically
Hi, We have some systems installed with desktop central agent in the domain environment. After renaming the system, the computer name is not getting updated in desktopn central console. Please provide a solution for this. Regards
Secure USB and RoadWarriors
Hi all. I am testing DesktopCentral and i need some info about secure usb. Is there any way to enable USB Devices when a user is not at my company network? (users that have laptop for both personal/company use lets say) I tried with a script that checks if the domain controllers respond to ping, and if they don't, it stops the DesktopCentral service, but it didn't work probably because the agent makes registry changes. Deploying user configuration instead of computer configuration is not an option.
Opmanager 9410
Dears Team, Opmanager 9410 currently using since 15 days not getting alerts Disk free threshold alerts. Earlier it was getting properly alerts disk free threshold but now is not getting? What is the reason.. Regards, Hussian
Asset Explorer 1.0.15
It seems the latest version of Asset Explorer is changed Model number of the item. Before this field (Model) was filled from PO. After AE upgrade I see the following changes in the history: It's not good, you will lose very important details. As I can see, there is two similar fields: Model and Product Name. Would be nice doesn't change a Model (you can fill it from PO), but update Product Name.
opmanager admin password reset linux
I forgot my opmanager admin password. How can I resem my opmanager admin password on linux?
ServiceDesk Plus MSP and CSS style
In ServiceDesk Plus - MSP 8.2 has a few problems with the display of pages. Below is a small part of these pages. Fix it please.
Syslog rule
Hi, i would like to uses opmanager to receive syslog and generate alarm. But not success. I can view the syslog via opmanager's syslog viewer, and already set the rule. But still cannot generate the syslog alarm. I am using opmanager build 10000. syslog eg. %SYS-5-CONFIG_I: Configured from........... rule eg. rule name:CiscoConfig Facility Name:Any Severity:Notice, Information Match Text: SYS-5-CONFIG_I Alert Severity: Critical AlarmMessage: $Message
Custom Report with Tech Last Update Time
Hello, I was wondering if anyone could help me out on a report. What I am trying to do is write a report that is emailed daily that shows all tickets by tech that were not updated today. My trouble is on the Last_Tech_Update column is stored as a bigint and not as date/time and I can't figure out what the conversion from "today" to that format is. Example: 12/23/2013 comes out as 1387785600000, how do you get that? Thanks, -Rob
opmanager admin password reset
how can ı reset my opmanager admin password on linux.
opmanager admin password reset
How can I reset my opmanager admin password on linux.
Chakradhar
i was added 20 hp switches and 10 Cisco switches in Opmanager. but layer 2 topology not showing all the devices. it showing all Ciscodevices,HP Procurve 1810 and 1800 switches not showing
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