Customer sites
Hello;
Some advice from users would be much appreciated.
We act as a support team for multiple small businesses (in the health sector). These sites have transient users. These users don't have an active directory listing with us.
We have fudged SDP to handle these generic users by (wrongly) using sites an important piece of information, and that the name of the requestor is just placed in the description of the request.
How can we be handling our 'sites' like this with SDP? The system seems to be setup for sites as small locations of the same business: the Sydney, Los Angeles etc 'site' of the same corp. This is patently not what we have, but surely other businesses that support customers have this same requirement?
Our work around has had serious implications to such things as support groups.
How do others handle this scenario?
Regards
Alistair
Some advice from users would be much appreciated.
We act as a support team for multiple small businesses (in the health sector). These sites have transient users. These users don't have an active directory listing with us.
We have fudged SDP to handle these generic users by (wrongly) using sites an important piece of information, and that the name of the requestor is just placed in the description of the request.
How can we be handling our 'sites' like this with SDP? The system seems to be setup for sites as small locations of the same business: the Sydney, Los Angeles etc 'site' of the same corp. This is patently not what we have, but surely other businesses that support customers have this same requirement?
Our work around has had serious implications to such things as support groups.
How do others handle this scenario?
Regards
Alistair
