NoSuchUserAccountException after install
I've just installed ServiceDesk Plus, and when I try to login initially, using administrator/administrator, like the "Admin Guide" says, it keeps saying "Username or Password is incorrect". In the serverout log file, I get:
[18:12:53:859]|[06-05-2006]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[15]|: authenticating user : administrator|
[18:12:54:379]|[06-05-2006]|[com.adventnet.authentication.PAM]|[WARNING]|[15]|: NoSuchUserAccountException occured with message : Exception while retrieving user account|
It mentions PAM, but I don't remember ever enabling PAM authentication... It never asked one way or the other. But just to see if it was in fact using PAM, I tried logging in using an existing user account, and it still failed with the same error message.
This is kind of disheartening if it doesn't even work straight out of the box after a brand new install... :(
[18:12:53:859]|[06-05-2006]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[15]|: authenticating user : administrator|
[18:12:54:379]|[06-05-2006]|[com.adventnet.authentication.PAM]|[WARNING]|[15]|: NoSuchUserAccountException occured with message : Exception while retrieving user account|
It mentions PAM, but I don't remember ever enabling PAM authentication... It never asked one way or the other. But just to see if it was in fact using PAM, I tried logging in using an existing user account, and it still failed with the same error message.
This is kind of disheartening if it doesn't even work straight out of the box after a brand new install... :(
