Chakradhar
i was added 20 hp switches and 10 Cisco switches in Opmanager. but layer 2 topology not showing all the devices. it showing all Ciscodevices,HP Procurve 1810 and 1800 switches not showing
Issue with resolving calls
Have just upgraded ServiceDesk Plus to 8.2.0 build 8215 and have noticed a bug. If you resolve a call (instead of close) and the resolution field is blank, instead of giving you an error to say that the resolution is missing, you simply get an error "FAILURE :Exception occurred while performing the operation.". It works as expected if your close the call. Brett Bridger Senior Systems Engineer St Vincent de Paul Society NSW, Australia
brodcade Huawei and NFA
Hi I want to ask you if i can monitor the Switch Brodcade Huawei by NFA and the same thing concerning Enterasys N7 if yes can you send me a steps to configuration Regards Ahmed
REST API filtering question
Hi, We are currently evaluation SDP and would like to use the API to integrate with our systems. One of the features we need is the ability to filter requests, rather than getting "all" requests we just want to get specific criteria, e.g. get_requests where status=open. Is this possible with v8.2 or will it be possible in v9.0?
"Job Title" and "Department" in "New Incident" with non-English characters
Hi, In ServiceDesk Plus MSP not appear correctly field "Job Title" and "Department" when creating a "New Incident" if they contain non-English characters. Fix it please.
notification: overdue request
When request is overdue need to notify requester and technician. May be with some email template..
Customisable help page for templates
I don't know if I missed this somewhere but it would be very useful if there was a help button to link to a context sensitive help page for each of the service requests. It just needs to be a simple html page with a popup window or an expanding/collapsing div. Editing I would presume would be an additional tab attached to the requester view. This would enable us to add additional information to explain certain fields and the type of information we want from the requester.
Priority descriptions need to be displayed for users
It would be nice for users to view the descriptions along with the priority and other fields that we enter on the admin side.
Enabiling real time change detection
I enabled this functionality in my HUAWEI switch succesfully but when i change the configuration y not receive any mail on my account. All syslogs messages are arriving succesfully to my server. Need i do any thing else?
Does HP Gbe2c switches support real time change detection functionality ??
I enable the real time change detection but the next message is displayed: Device(s) not supporting Configuration Detection through Syslog Then i use wireshark to capture incoming traffic and i can see the syslog messages arriving from my switch. What can i do?? thanks...........
AppManager: Failed to access after recover from backup
Hi AppManager support, My current site is running AppManager9, there are incident deleted some folders of AppManager, so I tried to recovered from backup and able to startup, however when accessing to the it shown error as below... ---------- URL: https://dione:8443 Error 404 - Not Found. No context on this server matched or handled this request. Contexts known to this server are: HttpContext[/,/] The links above may not work if a virtual host is configured ---------- Found there is another url
Monitor traffic in Stonesoft Firewall
Hi Can I monitor the trafic VPN in Stonsoft Firewall by Netflow Analyzer ? Regards Ahmed
Script Monitor
Hello Manage-Engine team, We have VB Script to monitor Load balancer(IBM Radware) connection with help of Snmp table Utility. It shows me Farm name, Server name, & number of connection on each server. We have following product. Product Applications Manager 11 Build Number 11040 Databases Microsoft SQL Server Product Applications Manager 11 Build Number 11040 Databases Microsoft SQL Server Application Manager is installed on Windows 2008 Server(Enterprise Edition). Now from last two day's
Partition Details of the Device (%) WMI monitor produces incorrect percentage
We have the above WMI monitor on a 15 minute interval and as you will see from the example data below we are getting impossibly high percentages. Our critical alert threshold is set to 95% therefore an alert is being falsely generated and cleared at each interval: Date and Time C: Percentage 23 Dec 2013 03:41:54 PM GMT 22772.0 23 Dec 2013 03:41:54 PM GMT 71.0 23 Dec 2013 03:26:52 PM GMT 71.0 23 Dec 2013 03:26:52 PM GMT 22774.0 23 Dec 2013 03:11:53 PM GMT 22774.0 23 Dec 2013 03:11:52
OpManager Defaulting to http://localhost:8060 When Viewed Remotely
OpManager is working fine when viewed on the server it is on. However, when I try to access it from any other box the url defaults to http://localhost:8060 even when I put in http://10.31.147.71:8060 This prevents the pages from loading. Is there a setting somewhere that I can make the url default to http://10.31.147.71 instead of http://localhost?
Increasing user session timeouts ?
Since we've upgraded it seems we now get logged out every couple of minutes .. Where do I extend the user session timeouts?
OS Deployer 4 to deploy Master Image in VM
Hai Team, I have installed all the components of Manageengine OS deployer 4 trial version in a windows 7 (Virtual machine in vmware workstation) machine including the manage engine os deployer 4 os deployer server.I am trying to deploy Master Image captured of the same Windows 7 machine using deployment task. I have added the pxe server in the deployment task. I hope i have done all the steps as provided in the help but still the deployment doesnt work. I want to know whether the architecture i am
When will Changelog be updated?
Under the Download section for ADaudit plus there is a link for "What's new in ADaudit Plus?" which takes you to the Changelog. However, this hasn't been updated since build 4620. You're now up to 4623. What has changed in 4621, 4622 and 4623?
Page Cannot Be Displayed - Distributed Edition
Hello: I've installed Netflow Analyzer as a collector on Server 2012 using MS-SQL Server. Everything appears to be running properly, but when I go to http://localhost:8080 I get page cannot be displayed. I did a netstat -na and do not see anything listening on port 8080. Any ideas on what I did wrong?
Protocol Usage
I want to be able to: Display the usage of Spotify on a daily and weekly graph / report. So I have the information port 4070: 78.31.8.0/21, 193.182.8.0/21, but cant see anywhere to either modify port 4070 or create a custom port. Simple chart showing bandwidth usage over a period of time, or anything would be good.. I would have thought this simple to do but it seems not. running version 7.6 (upgraded to ver 8) using Cisco ASA
Requester department and allocation unassigns
Hi, We experience an issue on our instance of service desk plus where the requester department and site allocation unassigns from requesters. sometimes it does this for just one or 2 requesters at a time, other times it unassigns a larger a number of people from a specific site or department. How can we stop this from happening? thank you
Administrator Account is corrupt
In SDP+ the built-in Administrator Account has become corrupt. We had an Administrator named account in our Active Directory that overwrote the account and added domain authentication. We made sure the Administrator account in AD is no longer synchronizing, so how do we reset the admin account to the default local admin account?
Office365 - Sending notification failed
Hi, We migrated our e-mail server to Office365. We also use ManageEngine Service Desk Plus in our environment. We have multiple accounts configured in our SDP, each having different support e-mail address. So, when we reply to any request from the tool, it will go as the support e-mail address mentioned for each Account. Also, we have the users sending e-mails to the support e-mail address. The e-mails addressed to the support e-mail address is forwarded to our primary e-mail account, which is
ntegration SDP with ERP.
I wonder if there how to perform the integration between the hours of workorder appointment of the SDP for our ERP.
Agent not contacted - Report
Hi, Is there any email sending option in Desktop central to get a list of clients which has not contacted server for a particular time period?. Eg: Clients not contacted server for more than 7 days. Regards Jobin
widget 'real time graphs for CPU' stops drawing somewhy
Hi guys, in my opinion OPManager is a great product, congratulations! I installed OPManager10 to monitor several Windows 2008R2 servers with SQL Servers, registered windows servers in OPManager, defined performance counters to monitor with WMI, created several dashboards and CCTV view. It worked fine for a while, but in time widget 'real time graphs for CPU' began to stop refreshing for 3 servers only somewhy, I mean after OPManager service is restarted 'real time graphs for CPU' draws CPU Usage
Monitoring ServiceDesk ticket volumes in OpManager
Hi, Is there anyway of monitoring ServiceDesk ticket volumes with a custom dashboard in OpManager? I have looked through Google without finding any answers, so thought I would throw it out to see if anyone on the forums knows a way of doing this? Any help would be greatly appreciated!
Staging Computer Account
When Help Desk Technicians "stage" a computer account, Create the account via ADManager Plus before joining the computer to the domain, they are receiving an Access is Denied error on the PC even though they are setting the "Manage By:" field for the account to their own account. I at first that it might be a replication issue, but even after 1 hour they are still getting access denied. Can someone give any insight as to why this might be ocurring?
Backup e Restore data from apmanager plugin
hi, I have installed opmanager with its plugin apmanager. what is the correct procedure to backup and restore the settings and monitors configured ON THE APMANAGER plugin? I tried with opmanager backup but does not save the data to the application. I tried it with the backup apmanager but it does not work and writes a file to 0 Kb There is a guide to follow?
Understanding User Survey
Hi, I would like to understand the User Survey Option "Requests are closed". As I understand it, lets say we have keyed in 10 as the value for "Requests are closed", what will happen and who all will get the survey mails? I also noticed that there is No option to manually Trigger user surveys. The help-card underneath the User Survey option lists Manually: Trigger surveys manually when required from the 'Actions' menu in the request detailed view page in Schedule Survey section. ... Regards Prashant
Painting Group field to Incident Template - will not stay in left column
First off their are two columns available in our default template named 'Group', which is odd. When I try to paint them I seem to have painted them and the system says incident template updated successfully, but then a second later the page refreshes and group is gone. Once I finally got one of them to stay there, it would only paint to the right column and would complain it was being removed when I tried saving after moving it to the left column, then refresh with it back in the right column.
AppManager APMinsight with JBoss 7.1
We're still evaluate app manager. Recently we upgrade our web app server into Jboss-as-7.1.1 Final Now we have problem for monitoring with apm insight and jboss. We're already did this ; 1. For apm insight - edit <Jboss Home>\bin\domain.conf with this line add set JAVA_OPTS=%JAVA_OPTS% -javaagent:"C:\jboss-as-7.1.1. Final\apminsight-javaagent.jar" - copy apminsight.conf from previous working jboss version - Test the connection to app-manager is OK - Restart Jboss,. But there are still no see apminsight
What versions of MySQL does ServiceDesk Plus 8.2+ support?
We have a production MySQL 5.5 Enterprise server and are in the process of moving all of our individual MySQL servers to it. What versions of MySQL does SDP 8.2+ support?
Outlook Add-in and API
Hi, We have been developing an add-in that uses the API to bridge the gap between a technicians email and Service Desk. Many companies have been trying out the add-in and have been very happy with the results. One thing could be better and that is if a user could be authenticated with a user name and password, the user object would then be returned from the API along with the API key and from that point we could store the key and use for other functions. The Support Center Plus API has this included
Can the "Welcome" pop-up be customized?
Is it possible to change the wording on the pop-up shown below? Thanks Richard Lueders
E-Mailing outside users
How does ADSelf-Service e-mail users who are setup for automatic notification of password expiration? Our organization has many contractors who do not receive e-mail address from our internal system, and I want to know if there is a way to send these people e-mails using a field on the user in Active Directory (hopefully the e-mail field that I can have them populate in ADSSP). Thanks, Daniel L.
Computer Creation Audit
The Help Desk Audit Report should include Computer Object Creations.
Top Allowed Categories "No Data Available" Fortigate
Hello, I'm pretty new using this product, we put a Fortigate 100D on version 5 patch 5 to log in on Firewall Analyzer. We are having problems when user those reports: Top Allowed Categories Top Denied Categories Top Denied URLs All shows "No Data Available" And: Top External Sites Shows the IP and not the real Website. I know that if I user ResolveDNS, it will do the dns reverse to the ip shows on the report, but it is not the real website.
SCP API - Adding Request
I am an experienced SDP user who is configuring a support center plus enterprise edition install for another business unit. In SDP I was able to add requests using a URL such as this: https://my.server.com/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=00000000-0000-0000-0000-000000000000&INPUT_DATA=<Operation><Details><requester>Bob Barker</requester><subject>The Price is Right</subject><description>blah</description><category>category</category><subcategory>subcategory</subcategory><item>item</item><priority>P3</priority><site>Site</site><group>TestTeam</group><department>IT</department><SLA>SLA</SLA></Details></Operation>
@@REQUESTTEMPLATE is not working
Gents, @@REQUESTTEMPLATE=xxx@@ is not working in email. The ticket is always created with Default template. Any another command (AddRequest, REQUESTER, TECHNICIAN, etc) is ok. Could you please check, do you have the same issue ? SDP8212.
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