Dear all,

I'll trying to add an API to our SDP which will quickly register new tickets that are somehow very normall or in a sence Quick to solve.

The idea is to save more time for registering such tickets.

I'm going to develope the idea in c# and we have our SQL server database as well.

Now the question is here, with Servlet API in SDP do I need to have XML files ,in background, as an input for the standard text box which

suppose to insert UserID or simply I can use Data Controls (from Visual studio's tool box) and connect it to the related table in SQL?

The other question is regarding to connect the API into SDP Environment as a type of new button that by pressing it the API form comes

up and the technician can use it as he/she wants.

Any suggestion or experience regarding these issues is appriciates in advanced!

Regards.