Personal Passwords missing after upgrade

Personal Passwords missing after upgrade

Hi there,

We have recently done an upgrade of PMP from 6503 to 6904, plus changed the database from MySQL to PostgreSQL.
Unfortunately, some of our users have reported that personal passwords have disappeared.

When the users visit the personal passwords tab, it prompts them to enter a new encryption key, and then none of their passwords are present.

Is this a known issue?
We do have a backup of PMP prior to the upgrades, but would prefer to resolve this issue.

Cheers,
Neil

                  New to ADSelfService Plus?