It would be useful in the Business Rule section to be able to define a rule based upon a value changing when a call is saved.

 

For example, once the ability to automatically create an email is added to ServiceDesk Plus (I understand that this is a scheduled change), we would love to be able to automatically generate an email to a customer if, say, the priority of the call is changed.

Brett Bridger
Senior Systems Engineer
St Vincent de Paul Society
NSW, Australia