Unknown Error Code -939523085
Hello, when I try to deploy patches I get this error code. I'd like to know what it is and how to fix it, thank you!
Change email address from enrolled user
Hey Folks, I accidentally mistyped the email-address of the user "detlef.bischoff" and don't know how to correct this. (I forgot the last "f" in the family name) Can anyone help me?
Creating User Accounts that expire
Is it possible to create user accounts in PMP that expire after a set time or range? Or to have existing accounts expire certain password access so it those passwords are no longer available after a certain duration?
Some users not able to see passwords
I have a problem that I tried to get fixed by contacting ManageEngine Support (ticket 1381924) but am not getting any replies apart from the inital request to submit screenshot and logs, which I've done. Maybe someone here can help instead? I have a couple of users who cannot see any passwords although the passwords are shared to them. They can search for them and find them, but nothing is listed in the tree in the left hand pane. The strange thing is that it works for them from other random computers.
Automatic changing of Passwords and scheduled tasks
Hi All, I am struggling with the PMP features to: Discover Scheduled tasks on server running as a user account Globally change a password from PMP in which updates AD, All Services used and All scheduled tasks used. I have followed the Manage engine documentation to set this up and also followed advise from Manage engine. This is a critical functionally of the software for us and I am getting pressure for this to work. I will try to explain what I have setup and the results (but have changed the
Apply Ticket View As Standard
Hi I am looking to apply the same view for all Requestors when a Requestor clicks on the My Open Tickets menu. I want to have this set as default for all requestors, is this possible? for example ID_Subject_Priority_Status_Assigned To_DueBy_Resolved Date Can you help
Can't move Administrators to Authorized Administrators
Hi ! We've just installed PMP Premium and imported users from our LDAP and configured the LDAP-Auth. We would like to use the Access Control Workflow to regulate the access to our Emergency-Passwords. We've created a new ressource for the Emergency Password and tried to configure the Access Workflow for it. When we now click on "Configure Access Control" the new windows appears but we can't Move Administrators from the left table to the "Authorized Administrators" in the right table.But it is possible
AD360 build 4010 released!
Hello Everybody! We are glad to announce the release of 64-bit version of AD360. The latest build – 4010 – will bring in better stability and memory management to cope in large deployment scenarios. Feature: AD360 debuts its 64-bit version for better stability and memory management. Enhancement: License module has been enhanced to successfully apply the license even if certain components are down. Note: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0
unaccounted data on Netflow Pluggin
Hi, I used Opmanager Netflow Plug in build number 9861. When I need to see detail data application in last 15, or 30 minutes and 1 hours, there's no data (unaccounted data). but in last 6 hours its show detail data. Is there any configuration to set if I want to see detail data in last 15, 30 minutes and 1 hours ?? thanks,
Assets management SDP
Hi We have helpdesk Team which manage Desktop user Assets. I would like to know how i can delegate them the Rights. Currently i assign them a SITE ADMIN rights through which they can scan all desktop to update Assets but they are unable to Add new assets or devices in the list. For that i have to give them SD ADMIN rights which i dont want to give them.. Plz share any solution if have. Secondly I have created custom fields for Requester in HDMS to maintain user information regarding email access,
Can We Craete Our Own "My Reports"?
Hello, I would like to create a report that retrieves those requests created by the logged in user, meaning a single report definition gives different result sets depending on the user runnining the report. Is this possible with the ServiceDesk Plus reports?
List of support groups do not open!
My organization is testing the SDP few days ago, everything was working normally until Thursday lost the ability we select the group in the Incidents module, at creation time of the creation of the incident list with the support groups do not open. We also verified (via F12) that SDP has a script error. Does anyone know what could it be? Notes: The list of groups not open even after requesting to be chosen; We are not using the customization option per site, all sites are to "Refer Default Settings"
Requestor view of all Current and Closed Requests
Hi My users don't appear to be able to see Closed Requests older than 4 months. I haven't archived since August 2013, and they don't appear to be able to see the archived items either. In previous versions they were able to see all Closed Requests dating right back. Did this get changed in an update? My users are asking for this functionality back as they often refer to Closed Requests if they experience similar issues. Thanks Gill
Assets related alerts
Hi Does SD+ can send alert if the free hard disk space is lower than X%? Thanks, Amichy E.
Reporting on Technicians Assigned & Completed Requests
Hello, My apologies if this has been asked before, I have used the search function but was unable to find a topic that matching what I'm after. I'm not asking that this be done for me, only if it could be confirmed that what I want to do is possible, and if so maybe point me in the right direction. Essentially, I am wondering if it's possible to create a report that can show a comparison of the number of requests a technician has been assigned, and the number they have closed over a set period of
Variables used in alert profiles
Where can I find a list of variables (like %CALLER_USER_NAME% listed in an example) for Alerts? I checked under Help but I don't see them listed.
ADManager Plus Fixes and Enhancements for Version 6.1 build 6100 to 6181
Version 6.1 Build 6181 (18/March/2014) Issue fixes: Issue in Deny Bulk Modification for unlock users is resolved. Problem while creating mailbox enabled users in exchange server 2003 environment has been addressed. Issue with select Template in user creation request page has been resolved. Long delay while creating users with mailbox and OCS configurations in bulk is reduced. Issue when adding technician who is having space in his name has been resolved. Issue while deleting certain department
ADManager Plus rolls out Build 6210 !!!
ADManager Plus rolls out Build 6210 Version 6.2 Build 6210 (19/May/ 2014) Please find below the fixes and enhancements included in this build, Enhancements: Option to customize columns at the time of report scheduling and sort the reports using specific columns included Support added for using Microsoft SQL server as a back end database server for ADManager Plus NTFS report enhanced to handle large volume of data at the time of exporting Fixes: Issue in deleting memberOf attribute from Group Modification
AVC monitoring - Available in NetFlow Analyzer(GA)
We are extremely glad to announce that the Cisco AVC reporting feature, which was available in the beta version earlier, is now available generally in version 9.9 of NetFlow Analyzer(build 9900) With this report, you can monitor ASR 1k and ISR G2 routers(that support AVC monitoring) and get valuable insight into the application traffic in your network. The different reports that are available in this module are: NBAR2 application monitoring http host monitoring(URL hit count) QoS class
Monitor HPUX
I have looked at http://forums.manageengine.com/topic/monitor-cpu-and-memory-and-disk-for-hp-ux I swinstalled ixNet-SNMP A.19.00-5.6.1.1.001 Simple Network Monitoring protocol and am trying to configure and install it. using export CC="gcc -static-libgcc" export PATH=/usr/local/bin:$PATH export CFLAGS="-fPIC" export LDFLAGS="-Wl,+nodefaultrpath" ./configure --prefix=/opt/iexpress/net-snmp \ --disable-debugging \ --with-defaults \ --disable-embedded-perl \ --with-openssl=/opt/openssl
Tasks tab not working correctly
Currently on 9010 but problem started on 9008. The Tasks tab doesn't update the number of tasks that remain when any task is complete ("0/5" will show when all 5 tasks are completed) and changing status doesn't change percent to 100 and changing percent completion to 100% doesn't change the status. Also, the amount of the Open Tasks (on Requests tab) has increased (counting Resolved tasks instead of the remaining Open tasks). It appears that the number includes previously Resolved tasks with completion
Attachments in Service Desk Plus for iPad
Is there a plan to add attachments to Service Desk Plus on the iPad or Android? We use email to deliver voice messages left by our customers as attachments to Service Desk Plus, and not having them in the mobile version of the app is making it really difficult to use the mobile application. Michael
OpManager not starting
Hi My OpManager server went down over the weekend and now OpManager will not restart. I have checked that JAVA is installed correctly and that the SQL connection is also correct but still no joy. I have tried to attach the wrapper logs but the Desktop link doesn't appear to work?. Thanks Richard
Disable "New Incident" button from SD MSP Multilanguage 8.1 build 8100
Hi, We need to disable this button in order to force the end user to open tickets through the Service Catalog. We have many tech groups and we need to route the cases using the SC to auto-assign the cases to the appropiate resource. Please, let me know how can I disable this button. This is something critical for our operation. Thanks in advance, Juan
Notification Rules: What Actions (or lack thereof) Meet the Response Due By and Due Date Triggers?
I see that there are 2 fields : $DueResponseTime and $DueByDate. Please confirm my understanding the $DueByDate is the date established by the priority level and associated SLA that we expect resolution or service to be complete and the ticket closed However, what is the DueResponseTime? What constitues a response so that this notification rule is not triggered? Finally - the "Request Unpicked By A Group" - pleaese confirm this means when ticket assignment to a technician in that group is not
Issue with filtering inventory reports after V9 Upgrade
Greetings, After upgrading to Version 9 (build 90001), we are having a problem with filtering inventory reports. We are using the standard "Computers with/without a specific Software" report. Once selecting the software (specifically, all machines without Java 7 update 55) We generate the report and then try and filter the results by computer name. In reports, this does not work (after hitting enter or pressing the go button, nothing happens). When doing basically the same thing under Scope
GPO
I want to know how we can enforce enrolment VIA group policy your documents in the help section only covers logon script or forced by the AD-Management.
Mac - Adobe Air 13.0 update fails and mac office patch 14.4.1
hi desktop central 80362 detects that our mac computers have an update for Adobe Air (v4 to v13 update) and it downloads the patch but during the update it returns the status failed i have manually installed the adobe air update on one of my macs and it works fine what could be the cause of this failed message, anyone else seeing this Also when will the latest mac office patch be supported, it has been out for nearly 1 month now, the last supported update was 14.3.9 many thanks
Issue tracking with Manage Engine
Hi Everyone I'm wondering if someone is currently using any products or add-ons of Manage Engine for issue tracking? I see that there are "Incident Management" and "Problem Management" components to the Enterprise version of ServiceDesk, but I'm not sure if this will be usable as an "Issue Tracking" system? If someone is currently using the Incident Management and/or Problem Management components, what are you feedback with regards to this? Thank you! (What I mean with "issue tracking" is reporting
Import Assets
Currently we own both Manage Engine Service Plus and Dell Kace 1000. I would like to connect thm together to share asset information. If I cannot connect them, I can pull the asset files CSV and import them into Service Desk. How do I do this or where can I find the information. Appreciated anybody's help
Servlet API Update Asset Assignment
I need a little help understanding the usage of the servlet API and making changes just to an assets state and assigned owner. As I understand it you just do a simple POST to https://mydomain.com/servlets/AssetServlet with just the variables you wish to change. For example a simple html form would be: <form action="/servlets/AssetServlet"> <input type="text" id="assetName" name="assetName"/> <input type="text" id="assetState" name="assetState"/> <input type="text" id="associateToUser" name="associateToUser"/>
reminders not working
Hi Our reminders do not seem to be sending emails - we set a reminder for example today at 1:30pm. We then set the email me before to 15mins excpecting an email to be sent to the technician who set it at 1:15pm but nothing? Any ideas why this could be. all other notification rules work fine.
Sender´s Display Name
We have configured, that all Requesters get a message when a Request is opened from Sender "IT Support". But now, when we reply to a request , the sender´s Display Name is now not "IT Support" it is "Your HelpDesk System". I am really unable to find this Setting! Please help. Thanks, Oliver
E-mail Manager Account Information on Account Creation
Our company is looking for a way for ADManager to e-mail the credentials for a new employee to the manager of that employee. Is this possible?
Home Directory user permission issue
When I create a new user from a template. I set the Home directory and add the user permission, so the new user can have Full Control to the folder that was just created. after the template runs. However, the user permission does not get added to the home directory, but the the group I specified in the permission options does. Anyone else have this issue?
Migrate Database from SQL 2008 R2 Express to Full SQL 2008 R2
I am trying to migrate the database from SQL Express 2008 to SQL 2008 full on a different server. I followed instructions for a MySQL to MSSQL transfer as those were the only instructions I could find. When I launched OpManager after I specified the new server it shuts down. I checked the logs in the new SQL server and OpManager was looking for a database that was not there. According to the instructions OpManager should just build a new blank Database that I can restore a backup copy to. I would
Auto-Discovery does not work correctly
Hello. I installed Opmanager11_x64 on a physical server. I tried to discover all switches (50) in one subnet, but OpManager does not identify all interfaces. I don't want to manually rediscover all interfaces on every switch.I raised maxmemory option in opmanager/conf/wrapper.conf to 4096. It doesn't help. What should I do?
Create new Attribute in AppManager?
Hi, I need to create new attribute in windows monitors for creating alarms by pers disks. For example a server has multiple disks, "total disk utilization" attribute not shows reel disk utilization levels.just in reports and dashboards, I can use "Disk Utilization" option it shows by disk. thanks...
Re-set Change ID number
Hi, Is it possible to re-set the Change ID number? For example I want the next change number to start at 300 Thanks.
internal server error 500 after upgrade from 9001 to 9010
Hi all, just thought I would let everyone know. since upgrading to 9010 I was unable to assign or pickup tickets. kept getting the interal 500 error. I was advised to: stop SDP service rename the extracted folder under \ManageEngine\ServiceDesk\applications restart SDP service this resolved my problem. thanks Russ
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