SLA settings
Hello everyone so I have for some weeks ago installed ME SD+ and I find it pleasing. But now after some test runs I need to start to set up SLA's. And the support organization that I work for have a lot of needs to send a reply to requesters every 4 hour. So I have set up 4 levels, Low, Medium, Hight and Outside-SLA. So what I want to do with my High SLA is to set that requester get a update every 4 hour from the system just replying some standard template thing, but this function seems to be missing?
Appmanager 11610 - no event log alarms?
..or to be clear, the alarms are working fine - but I can't seem to find when to set them anymore... It could be me, but when I click "configure alarms" on a Windows monitor, in the list of "Configure Alarms for Attributes", I can't see any event logs anymore. Can anyone help or point out what I'm doing wrong? Many thanks, Daniel.
Smarter technician notifications
Currently we have business rules setup (examples) with: Note: Technician 1 & 2 are both members of Group 1 If subcategory "is A, B, D or F" then: "Add to group 1" "Assign to Technician A" If subcategory "is C, E, G or H" then: "Add to group 1" "Assign to Technician B" Now the issue is that when these are run the technician that it gets assigned to gets the "added to group" & "assigned to you" emails. It would be good feature if it the technician assigned did not receive the "added to group" notification
Decline IE 11 in Patch Management...
All, I see many patches to Internet Explorer 11 that can be declined, but I don't see the Internet Explorer 11 installation update to be declined. Anyone know which specific KB installs IE11 so the I can decline it, but still include all updates of previous versions of IE up to 11? Thanks in advance for your help...
Clearing Free Disk Space is Critically Low message?
Good morning, even though a large amount of disk space has been freed on the server, I am still seeing the "Free Disk Space is Critically Low" message when logging into Desktop Central. How can I clear this message so it displays only when the disk space is actually low? Thank you. Ellen Jones
Folder and File Monitoring
Hi, I have a sensitive folder of files that we are wanting to monitor. Currently I have setup a file monitor and it tells me if someone does something in the folder, but it doesn't tell me which user has done this. Why would that be? Also is it possible on monitored folders / files to be if somebody actually attaches a file to an email be in outlook or gmail or even copies in to storage such as dropbox? Any help greatly appreciated on all matters. Thanks Paul
Attachment was broken in License Agreements
Hello, we have a lot of license agreement with attached files. After installing 9000 update or, perhaps, 9004, attachments stopped to open. They still exists in filesystem, but when trying to open file in SD, receive: "The File was not found." It looks very bad, please help! Thank you. upd: looks like SD trying to open file using path \fileAttachment\Apr2014\....., but files are located in Feb2014,Mar2014 and so on. Attachments for license agreements, created in Apr2014 - opens, but all others,
How to go about software deployment once you have installed agents?
Hi, I have installed DC on a server that I remotely access through my PC. I have the DC Agent installed on my PC and another PC. I would like to push down a software from the 'Templates' tab to both these PCs. After creating the package from the templates, it is saved in the software repository's designated folder in the server where I installed DC. How do I go about pushing down the software that is saved in the server, to both these PCs? Please help! Thank you!
Problem Deploying Adobe Shockwave Player
I have setup and deployed Adobe Shockwave Player v12.1.2.152 from the template in Desktop Central. So far no matter how I deploy the software all I am seeing is retry in progress. I have tried running the software from startup option and at the refresh interval. I have also tried deploying the software with the system user and with my domain administrator account. Any help on this problem will be greatly appreciated.
Cannot perform first login OpManager 11.2
Hi: I just downloaded OpManager 11.2 and installed it under Ubuntu 14.04 Desktop. I didn't install any other components. The ping requirement were met and it appears as though XFree86 is installed. The installation seems to have gone well but I cannot login through a web browser. It is stuck at the License Activation Details page. The browser is stuck in a waiting, loading from... loop. If I view the page source there is this snippet: Your current license allows only <B> 1 </B> users but you
Integration with Quickbooks / Exchange
We've been registered users for almost a year now, renewal is coming up, and honestly, we're looking to see if SDP-MSP is a long term product for us. The price point is definitely attractive for what you get, however, our little IT company has more than doubled in the last 12 months, and (2 to 5 employees) and the extra business on the horizon is making dupicated processes even more burdensome. We'd really like to have one solution that will cover all our needs. This leads me to 2 questions
Static sender in SMS
Hello, Is it possible to have a static sender for the verification codes to reset password/unlock account ? Sender now is +44 7624 803xxx but we want to have that changed in our company name. Thanks
ADSelfService Plus Android App
How are your apps tested for security? Also I installed ADSelfService Plus App for Android and unable to set up server settings on Samsung Galaxy S4, version 4.4.2. Message is “unable to process the request please try again sometime’. The settings do work on the iOS app.
Change username to displayname
I like to know of a way to change the username at the top to the accounts displayName from ldap. In many places we were able to the persons full name by using %displayName% Thanks,
Can`t delete "Titles" and "Departments"
I can not delete the created value "Titles" and "Departments". Error - Removing Unsuccessfull. The values are currently in use! But the value is not used anywhere, I created it a few seconds ago. "Offices" and "Companies" - also can not remove the existing and new values. Super administrator rights, database MSSQL.
automated techician time tracking in SDP
Does anyone have any solutions for automated technician time tracking in SDP?
Avalible technician do not show in support group.
Hello: From my Technician (with filter by the site), I was able to see the technician list. But I can't see the technician name listed in the column "available Technician" during creating the support group. any ideas? thanks.
the change request modules is not exists.
HI All: I install the serviceDesk plus MSP evaluation license. But the "Change" modules is not exists. any ideas or any configuration need to need to be set? Thank you. ChuSoon
Change Roles - Allow SDChangeManager users to edit the ChangeManager field at any time
(This requested with respect to build 9003) Scenario: Only one ChangeManager is allowed to be assigned to a Change Record. The Change record was on the ''Release' Stage and ChangeManager activities were required, however the assigned ChangeManager was unexpectedly unavailable to login for days. Only the (unavailable) 'ChangeManager' assignee can edit the 'ChangeManager' field. There is no other User or Change Role that we can assign a Technician that allows the 'ChangeManager' field to be edited
How do I disable the 'Close Request' "yes" answer?
Hello; I want my users' confirmation for the ticket resolved. ...but when the technician select "YES" to the popup question, the user can not confirm How can I replace "YES/NO" question with default "NO" answer? How can I request endusers' confirmation out of technicians' initiative? Regards Tirelibirefe
request assigning issue
Hello; I have 5 Sites and 5 Support Teams. Each site is assigned to a team like that. Site A >>> Team1 Site B>>> Team2 Site C >>> Team3 Site D >>> Team4 Site E >>> Team5 Each team member (technician) can see tickets created in the only his/her own site. When a team member attempts to assign a ticket to a technician in another Team, other technician names are not listed in the drop-down menu; only other technicians in the same Team are listed in the menu. So the ticket can not be assigned to someone
Redirecting emails to specific techs via support groups
Hello all, I have been tasked with setting up our SD+ implementation to allow for groups to be used to direct tickets to the proper techs. Here is what we have envisioned for this. All users submit tickets to support@company.com via the self-serve portal. They will be forced to provide some piece of information that will dictate what group it will go to via the Category field. Once the ticket has been successfully submitted, it will go into a queue for the group that was specified in the Category
Connections Port
Hi Is there any way to monitor the total number of connections on a port? Regards,
Issue after upgrade OPManager build 11300
Hello, I upgraded my OPManager server with the latest build then I got the following issue: All WMI performance monitors stopped to work. I checked domain account and password, ok I switched to SNMP performance monitors, it is working. I removed WMI monitors and readded them with no good results, not working. I reapplied via templates but no way, it doesn't work. Can you help me to resolve this issue? Many thanks Philippe
Why can't users with SDAdmin roles edit change requests?
We're using SDP 9006. I'm in an SDAdmin role and need to make a change to a change request. Unless I've been added to one of the Change Roles in the actual request, as an outsider (but a SDP admin), I'm not able to make changes to a request. Is this by design or do we have something configured incorrectly? Thanks!
OpUtils Addin for OpManager Does Not Use Proper Community Name When Scanning
I have OpUtils addin as part of my OpManager. I'm at v11300 for OpManager, and IPAM andSPM Plugin v6. I have OpManger monitoring switches with no problem. OpUtils displays switch information and appears to operate. However, If I scan the switch, it fails and I receive "Switch is down - No response to SNMP queries". I can ping the switch. When I attempt a SNMP Ping, it fails. However, if I re-enter the community name to on the SNMP Ping screen, it successfully pings. It appears that OpUtils is not
Dynamic Custom group under All Systems View
In Patch Management and All Systems view, the filter does not show Dynamic Custom Groups. It does show static groups. I am looking to see what patches are missing only in my dynamic group of servers.
move DB from SQL2008 to new server with SQL2012.
HI, I want to move DesktopCentral database from current server SQL2005 to new server with SQL2012. I tried with backupdb.bat than changedbserver and restoredb but nothing happen. When I start again DC database is still on old server. Any idea?
What browsers work with Desktop Central 90023?
What browsers do you support for using with Desktop Central 90023? Exact version please. Having issues with the following browsers. IE 11 Chrome 35 Firefox 26
Job title field in Requester Details
Hi, Is there a possibility to view Job Title field in area Requester Details at created request (without clicking on requester's name)? How can I use job title information to set priority automatically (for example in business rules)?
Two new false positive detections in Patch Mgmt
Desktop Central 9 (build 90032) Just updated vulnerability DB overnight, and now our 148 Win 7 x64 workstations with MS Office 2010 (most x86 but some x64) are showing two false positive patch detections: 15272 MS14-017 Security Update for Microsoft Office 2010 (KB2863919) 32-Bit April 8, 2014 15274 MS14-017 Security Update for Microsoft Office 2010 (KB2863919) 64-Bit April 8, 2014 I've downloaded the patches through Desktop Central and attempted to install them to one of our workstations, but
Opmanager app manager plugin not working
I have Opmanager version 11.3 installed. I downloaded and followed the instructions for the app manager plug-in. Once I start Opmanager after the install. In the Opmanager web interface under applications it is blank for all tabs.I have current licensing for both products. I keep getting also the quote or purchase at the top of the page even after using the current license file in the install process. If I try to log into the application manager web client none of the user ID's work I have tried
Issue with ActiveX Viewer
Hello, We have a new person starting with us, and they are having problems using the ActiveX Viewer on their computer. They can still use the Java Viewer, but the ActiveX Viewer doesn't work for anyone who logs into this computer including domain administrators. Here are some things that I've already checked: * ActiveX security settings are applied by group policy, gpresult shows that the correct group policies are applying to this computer. * The security settings listed here are set to 'enable'
Shockwave update 12.1.2.152 fails
Hi all Did anyone manage to install the latest Shockwave patch? I have tested this on several PCs but I am getting a "fatal error" on all of them. The Windows event log revealed the following: Product: Adobe Shockwave Player 12.1 -- Error 1316.A network error occurred while attempting to read from the file C:Program FilesDesktopCentral_Agentpatches300885-sw_lic_full_installer.msi Thanks Stefan
Groups not to be allowed to assign to Technician
You do have an option in the Roles feature to not allow any tech to "assign a technician". By unchecking this option, what it really takes away is the ability for a technician to assign a ticket to both "a group" and "another technician within that group". By the title of that option I would have thought this would still allow the tech to assign a ticket to a group but just not a technician within that group. So you have an update coming or request yet on being able to offer either or of these options
windows 7 task bar shortcuts
Hi, We have set up a config to change Desktop Shorcuts & Start Menu Shortcuts but we also need to be able to change Task Bar Shortcuts. We have found that the shortcut resides in "C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar" but as far as I can tell there is no way to edit this in DesktopCentral. How should we go about this?
Stop backups from creating sub directories
Hi Guys, I noticed since we recently upgraded to 9012, our backups are now creating subdirectories for each backup file. This is completely unnecessary. Is there any way to stop this from happening?
Barcodes or QR codes..
Hi We currently use DesktopCentral for patching and misc support tasks, but I would really like to start using it for inventory management. Unfortunately this is really difficult without some easy way of being able to pull up a devices information. Could you tell me if DesktopCentral has any support for Barcodes or QR codes? One idea I was going to try as simple using a QR code that opened up the DesktopCentral search URL with the devices name, unfortunately though, this won't work because the
Users
Hi How can I verify the changes made by users in opmanager? Regards,
how to write a custom windows script for OpManager
Where can I find examples of how to write custom Windows scripts and use them inside OPManager ? OPManager version = 11 Thanks,
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