Smarter technician notifications
Currently we have business rules setup (examples) with:
Note: Technician 1 & 2 are both members of Group 1
If subcategory "is A, B, D or F" then:
"Add to group 1"
"Assign to Technician A"
If subcategory "is C, E, G or H" then:
"Add to group 1"
"Assign to Technician B"
Now the issue is that when these are run the technician that it gets assigned to gets the "added to group" & "assigned to you" emails.
It would be good feature if it the technician assigned did not receive the "added to group" notification if the call is assigned to them already, but a technician of the same group did receive the "added to group email".