Printers - Servicedesk Plus and Desktop Central
Hi I have both SDP and Desktop Central running (both latest versions) however I am a little unsure of how to import the network printers into SDP, not the process but which system to use. The method I used previously was to do a network scan on each IP range using SDP however I am a bit concerned that Desktop Central will also import printers into the system and in some way duplicate the devices. Does anyone have some advice on this please. Gary
Desktop Central email notification
Hello, i would like to know if there is a possibility to send an email notification to my users with Soon-to-Expire User Passwords in my reports and of caurse send me a copy
Mac clients showing the wrong Computer Name
The Mac OSX agent reports the incorrect computer Name. It should use the LocalComputer Name(localizedName) from the Sharing System Preference but instead it appears to use the record returned from DNS as shown below. For Debug ::: LocalComputer Name(localizedName) : David’s MacBook Pro 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails() [Line 412] Local computer Name: 10107-nludlow 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails()
Configurations fully deploy but status is incorrect
I have been deploying configurations to multiple computers and single computers. Sometimes the Status will show "Executed", sometimes it shows "In Progress", and sometimes it will show "Ready to Execute", and sometimes it won't deploy at all to some computers even though the agent is live and healthy. Working with DC version 90023 as well as Agent 9.0.23W. I thought I read somewhere that the upgrade to this version was supposed to resolve this issue, but I am still experiencing it.
import solutions from xls, csv, or sql update
I note that this was originally requested more than 8 years ago but would it be possible to provide an import option for solutions please. Failing that, would it be possible to provide the schema information required in order to write an update script for a manual import.
ADSelfService Plus 5.1 Build 5106
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5106. With some enhancements and a bunch of bug fixes, this build aims to improve the overall experience of using ADSelfService Plus. Enhancements Default admins can now view report schedulers and all its information created by users associated with the ‘Technician’ role. OUs selected during report generation will now be preserved and re-used while generating reports in the future. Fixed Issue with force enrollment.
Netflow analyzer not showing conversation history
Hi Everyone, Yesterday opmanager server disk space become zero bytes. initially we have moved some files to other location but it has not created much space. later we have increased disk space from 100GB to 150GB in Hyper-v. after this we have copied all the file which was relocated. Now it is working fine but conversion is not coming for any device --> ip group
Asset scanning improvement
Would it ever be likely you would change the way the asset scan works from being agent based to being service based for windows machines? We find the deployment of the agent is not always great via GPO, likewise the scan at boot up does not always report back to the helpdesk in a timely manner. We have created a logon script than forces the manual scan and then copies the xml file back to the helpdesk. We then have to import these xml files manually. Tis is the only way we can guarantee that we have
Getting 500 error on on website port 8080.
I spoke to someone yesterday and they helped me get my old trial installation working, but today I'm getting a 500 error on the web interface. When I use teh desktop icon to start it, I can't login. It tells me the user name or password is wrong but I have not changed it from the default yet.
Assign Incident to User Group
Is there a way to assign Incidents to Users Group that has been created? If not what is the best way to assign a single incident to multiple people to measure the impact without opening several incidents? Does a problem need to be created?
How can I update Service Desk Plus-MSP from version 7.6 to the newer version?
Hello, I am currently running Service Desk Plus - MSP version 7.6 build 7606 and I am also using MySQL. When trying to update Service Desk Plus - MSP to version 8 the update failed. I tried to get the version 8 and install it fresh, but when I did there was no option to use MySQL. Is there any way I can update to the newer versions without losing the ability to use MySQL? Thanks for the help.
SDP agent vs DesktopCentral Agent?
Hi there, I have both ServiceDesk Plus and DesktopCentral deployed on my network. ServiceDesk Plus has a 750 node capacity, with 420 in use, where-as Desktop Central has 500 capacity, with 320 in use. What's the difference between the two agents supplied with SDP and DesktopCentral? At some point in the near future, I will have more active nodes within SDP. Can the two agents be installed onto the same machine, but only have the SDP reporting in?
No Targets Available
I just setup my Desktop Central and have it working fine. I'm in the process of using the patch manager and for some reason on 1 Windows 7 machine, when I deploy patches, I get a "No targets available" message on the config screen. Anyone have any ideas? Same setup as all my other machines and same make/model laptop as several others that are working fine.
Unable to Create Package from Template
Hi, I want to create a package for Adobe Flash Player ActiveX, but after clicking on 'Create Package', it seems to be 'In Progress' for a long period of time. Does it usually take very long to create a package?
Announcement Text does not display
Desktop Central Build No. 90023 The announcement pushed to remote and local locations displayed the Annoucement Title correctly but with a blank message. There is no formatting in the text of the message. Upon <clicking & dragging> within the textbox, The text appeared in inverse and displayed correctly after 'un'-highlighting the text. Also, upon a remote login, as the screen refreshed itself, the text displayed. This occurred for both Windows 7 and Windows XP machines. All have java 7 update 55.
Import Contracts from Excel
This has been asked before but there have been no answers. In CONTRACTS there appears to be a way to import Contracts from Excel because there is a button ("Import from XLS") and a start of the "wizard" but no where is there a template of what the headers should look like. Please provide a template that we can use. -Les
Default domain at login DC9
Version 90023 I have AD integrated my staff/users, now how do I set the authentication to defaul to my domain name at the login screen to my domain? I've seen references that if I only have users from my domain (as in, all users in Admin - Users are "Authentication type" set to my domain) then the default will be that domain, but that means I would need to remove the admin user - is this safe to do and/or will that work? Thanks! This is a minor nuisance at best! Jesse A. Adams
Custom "completed" status is treated as closed status
Hi, We are using SDP 9012, We have implemented some custom "resolved" status types. Problem is that the system treats them like a "closed" status instead of the resolved. Which means the requester never get an email saying the call has been resolved (instead they get "your call has been closed"), Calls arn't automatically converting to closed status after 3 days (mainly because they are seen as already closed). How can we change custom "Completed" status types so that they don't default as closed?
unknown user
Hello; I've imported users from Active Directory. Most users can submit requests. Although some userscan logon to SDP successfully, they cannot add requests to the system. ServiceDesk Plus display "unknown user". I queried the DB, yes the user is listed there. The user is listed also under Requesters field. I deleted the user and re-imported from Active Directory, nothing changed. The user(s) can logon to the system but the system doesn't let these users' add request and display "unknown user" error.
Agent Installation Failed
Hi, I downloaded an DC Agent for my PC, but it is not being reflected in the Admin>Customers>Remote Offices tab. Are there any further steps I should take to finish the Agent installation? As of now, I have downloaded the Agent by pressing the green arrow, and run the file inside it.
Double User Problem!
Hello; Nowadays we are trying to implement SDP. Our SDP imports users (thousands) from AD regularly. All users are imported to SDP as requesters. Let's suppose that user's name is "John Brown". The user logon to SDP by using his AD credentials like that john.brown and opening a ticket. When the user opens a ticket, SDP creates a new user which is named as john.brown. The ticked created is shown like new user created it. This is completely wrong and a big problem. Because we have existing rules, definitions,
Support Team Email Notifications
Hello; I've a problem with email notifications. We have several support teams and each team has several team members. Depending on the users' site information, we collects requests in different pools which are dedicated to support groups. For Example Site A >>> Team1 Site B>>> Team2 Site C >>> Team3 When a user from Site A submit a request, a notification mail must be sent to Team1 members (not to all technicians). How can I accomplish that? Regards Tirelibirefe
How to monitor Active Connection Count of device run Linux server.
Hi everyone ! I used opManager was monitor devices in company .I has device run Linux server with service nginx. I want to monitor Active Connection Count of device run Linux server this . So, Can you help me . Thanks :)
Is there a way to export category/subcategory/item list
I see that we can import a csv file but is there a way to export the category-subcategory-item list so we have this documented outside of SDP? Running SDP 8007
Email Commands parsing
Hi all, I've been playing about with the email commands parsing and the stuff that it does and I have a query. I have the ability to forward a mail to an account that retrieves the email and will parse the subject and pop it on as a request. Which is great. It looks at the subject and removes the tag I pop in and removes the tags needed in the email subject so it obviously has the ability to identify this and remove them. I then enter information into the email for the group and other information
VMWare Server Stats not showing after roll back to 10.2
We recently rolled back to 10.2 after an issue upgrading to 11.2 . The last outstanding issue I am unable to resolve is our VMWare servers are no longer statistical data for anything. It does show availability and does show all Inventory details. Also when trying to rediscover the device it display "Error!" Is there a fix for this? Please let me know what additional information you need. VMWare versions 5.1.0 and 5.5
Send mail with site mail-address plz!
Hello everyone, I am running a service desk with multiply email addresses one for every site, I notice that ME SD+ didn't support having multiply email fetching addresses so I made all the other email addresses forward the mail to the one I use for ME. Now I notice a problem that is that ME SD+ only seems to answer with the mail-address defined in the fetchmail settings and this have become a big issues for us due to our customers may only allow some addresses to pass throw there firewalls. So I
"Hardware health" monitoring is unreliable
I have a Cisco 2821 router, which is reporting a fan failure on Fan #1. OpManager is showing all fans as healthy. The router is reporting this: 149397: Jun 6 09:38:01.041 EDT: %ENVMON-3-FAN_FAILED: Fan 1 not rotating Obviously I can't trust OpManager to report hardware health and I'm going to need to manually check all my equipment now. This is the page for that router:
ManageEngine Desktop Central : June 2014 - Patch Tuesday support - status update
Hi Folks, New Security Bulletins : MS14-030 - Vulnerability in Remote Desktop Could Allow Tampering (2969259) - Supported. MS14-031 - Vulnerability in TCP Protocol Could Allow Denial of Service (2962478) - Supported. MS14-032 - Vulnerability in Microsoft Lync Server Could Allow Information Disclosure (2969258) - Supported. MS14-033 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2966061) - Supported. MS14-034 - Vulnerability in Microsoft Word Could Allow Remote
Installing on Linux via Command Line problem
I am trying to install ServiceDesk Plus via the command line and it seems to crash with no error message. This is what happens: Does anyone have an idea what I'm doing wrong?
Add OWNER column to all grid views
I work with many telecommuters whose machines often do not reside on the network. Therefore, 'Logged in User' is often blank, and doesn't show me who owns that Laptop. To give me better access to that info, I populate the owner information for each managed PC. However, the Owner column is not availible in all areas of DesktopCentral. For instance, Owner is not a available column under Inventory and Configurations.
Change incident status automatically
Hello to all, we would like to know if it's possible to change incident status automatically after receiving a response from requester. Thanks in advance SDP 9 Build 9010
Device not monitored
Hi all, I have just recently installed OpManager 11 (previosuly I had a working OpManager v9, but I did a complete new install without migration). I want to monitor a remote AIX computer over which I have little control. I can use SSH to connect the that server, so I configured OpManager to use CLI monitoring. As soon as I start OpManager, it seems to correctly fetch the values for disk utilization, memory utilization and cpu utilization, but shortly after I get a red warning in the summary page
Schedule unavailability by time
Is there a way to schedule a Technician as unavailable based on the time of day? We have a contract with a client that requires a technician on site daily from 8AM until noon. I'd like to reflect in the schedule that the technician assigned for that day is at the clients during that time. The only option I find for scheduling requires a full day. This is only for 4 hours a day. We also schedule technicians to go to clients days ahead of time for an hour or two and I'd like this to be able to be reflected
Mail on certain actions
Hello how do I user "Alert the following technician(s) by e-mail when a new request is created" but I want it to be Support group / Site based so when a email arrive to site Y technicians to site Y is alerted etc.
SQL to show requestor + Technician conversation in reports
hello any idea how I can see the conversations between a requestor and a technician in a case as a report? Do we have a sql for this?
Feature Request - Copy Users
Feature Request The ability to create a new user based on an existing one. 90%+ of the users we create are copies of existing users. Being able to copy a profile and change the name/email address/etc would be largely beneficial. Michael L
copy user
Hello, i know about the template ... but often we use the 'copy' command in AD to create a user based on another .. is it possible in ADManager ? thank you Olivier
Copy an existing user
When staff leave and move, often in AD we just copy the person who has left. Can you do that in AdManage or can you only create from templates?
new user copy
Copy user Baronne Mouton
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