Issue with Deleted Technician
We removed a technician from SDP doesnt show up under technicians but the technician still receives tickets and is listed in drop down boxes. I already received an initial email from Ben after waiting 2 days for the initial response, now waiting again after running Query in SDP on the user. Anyone have suggestions, as support from ME is severely lacking
SubAccounts editor enhancement
I would like to propose 2 enhancements that would allow to edit/modify SubAccounts information easier, specially when you have tens or sometimes hundreds or SubAccount related to a specific Account and you want to modify some common fields: 1) Possibility to customize the SubAccount List View (option already available for Accounts) 2) Possibility to Select/Edit more SubAccounts at the same time (option already available for Accounts) Let me know what do you think, thanks a lot Andrew
Is Build 90001 the same as Desktop Central 9?
I just upgraded build version 90001. Is that the same thing as Desktop Central 9? The software still says Desktop Central 8. If it is not the same thing, then having a version number 90001 at the same time as version 9 is very confusing. If 90001 is version 9, the graphic in the left hand corner should change to say Desktop Central 9. The login screen says 9. The main question is will Java updates now work?
Monitor CPU and Memory
Hi Is there any template ready, or know where to find the MIB for monitor CPU and Memory 3Com Switch 4800G 48-Port. Regards,
Slow Technical Support Responses
Why do i always have to wait 1+days to receive a response for any support ticket i send to ManageEngine to SDP. I am a paying customer. When you finally reply, i reply back and wait another 1+days to again receive a response.What is the deal?????
Home Page in SDP - remove/customize the Quick Create box
I would like to either remove the Quick Create box on the Home tab or customize it according to our needs. In the admin module, where can I do that?
Unable to clear very old alarms
Hi, We have a probe talking to a central server in our OpManager setup. On the central server we have 3 alarms that were generated one year ago, on the central server we can only acknowledge the alarm and not clear or delete (as expected), on the probe server the alarms are not listed at all in any of the views (e.g. Show All Alarms). Is there any way to delete these alarms from the Central server? Thanks
EventLog does not collect log from network devices
Hi all I just started to work with EvenLog Analyzer and everything work fine,but I can't log anything from my Juniper switch.I configure my switch to send its logs to my server and the switch has been added to my server and with the syslog viewer I can get syslog messages from the switch but EventLog does not collect any log. I had same problem with my CentOS machine and after a while EventLog starts to collect logs so I wait about half a day and still nothing from my switch. how can I fix my problem?
Multi-Select Incident Field
Is there a way to create an Incident field that allows users to Multi-Select? We need to create a field that allows them to select multiple options. Any way to do that or is that feature request?
report to help add rules
Hi Currently one of our internal firewalls is open in regard to its rules, however I am trying to find a report within firewall analyzer that would help me determine inbound traffic that I could then use to assist me in setting up appropriate rules. I cant seem to find a report that shows me this though, is there one?
Alarm Removal from Central
Boss has asked me a question that quite frankly I never thought about - In opmanager Central - we have alarms going back to when the system was installed. He would like to get rid of the old alarms. I am thinking this is a repository to show history and the intent is that the old alarms are not meant to be cleared or else there would be a delete or clear button to do so. We have no problems clearing alarms on the probes but that doesn't fold up into central. Is this behavior what we should expect
Changed IP Address on Central Server and.....
After I changed the address on the central server the probes went RED yet I could still jump to them but even after rebooting the central and probe servers the probes still showed as red in the central server. In my example below the words CSO_Probe and Guest_probe turned red and main stayed normal because that probe is physically on the central server. What do I need to do to fix the probes after I change the address of the central server. Thanks in advance.
What Features you would like to see in ServiceDesk Plus in 2013 ?
First of all New Year Wishes to all of you. I was wondering what feature you would like to see us implement in ServiceDesk Plus in 2013? Would love to hear your thoughts on it ?
Email issue OPutils
Hi Support, I have installed OPutils as a trial version.As can be seen in attached, I have configured email alert. I have tested to see if the email triggered when the problem take place. It shows that the email has been sent but nothing come to my mail inbox.Can you please advise me as Email service is critical for us. Many thanks,
I'm having problems "receiving items" within Purchase Orders
For certain purchase orders, when I try to receive the item, it says "Receiving, please wait..." with the spinning circle. But it never completes the action. I could leave that going for up to 15 minutes and nothing will change. Oddly enough, certain purchase orders allowed me to receive the item with no problem. Here's the image of an item I'm trying to receive but can't. Jeff
Drafts regularly lost - limited to 3500 characters?
Our team keep losing drafts, and hence a lot of work. The UI says "draft saved", but the logs show otherwise - there has been an exception when trying to save the drafts, due to their length. It appears that anything longer than ~3500 characters doesn't get saved. The description column in drafts is nvarchar(3500), which fits in with this. This is on MS SQL server. This really does need fixing. It's causing a lot of frustration and lost work. A stack trace is below. Thanks, Chris. [11:24:30:750]|[05-15-2014]|[com.adventnet.persistence.DataAccess]|[WARNING]|[121]|:
Change Custom Report Description Character Limit
I understand from this topic (https://forums.manageengine.com/topic/report-character-limit) that custom reports by default have a character limit set. I need to change this a it is imperative for my reports to display the full description of a ticket. Is there a query report I can run that will allow me to do this, or perhaps a file that can be modified to allow full descriptions in custom reports? Slowing down the application is not an issue for me, also the resolutions are essentially
Change Request Template By Email
I am wondering if I can change the default template using parsing via email? Depending on where the request is coming from we want to set the request template that has unique fields in it. I know you can do this in ServiceDesk Plus but can you do it in SupportCenter. If you can what is the unique name that we need to use?
Can AD AUdit+ and ELA co-exist on the same server?
Have both products running on the same server but one product will stop collecting logs.
Upgrade from 8212 to 9010 CMDB/Assets not showing Relationships
I did a stepped migration from 8212 to 8217 then 8217 to 9000 and then 9000 to 9010 yesterday. Since then we are unable to add or view relationships for Asset or CMDB objects. The message "No CIs found in this view." shows up in place of the actual related object. Screenshot is below.
Patch Tuesday Heads-up for May-2014
Team, Just a quick update on 3rd party update released yesterday. All Third Party updates released yesterday were support now. Adobe Flash Player for IE 13.0.0.214 (APSB14-14) Adobe Flash Player 13.0.0.214 (APSB14-14) Adobe Acrobat 10.1.10 Pro and Standard update - All languages (APSB14-15) Adobe Acrobat 11.0.07 Pro and Standard update - All languages (APSB14-15) Adobe Reader 11.0.07 update - All languages (APSB14-15) Adobe Reader 11.0.07 update - Multilingual (MUI) installer Adobe Reader 10.1.10
Domain authentication
How can I configure that, when requester receive email from system and clicking the link, it open the current page, not the page of login. How is it possible?
business rule for not filling additional field
Hi, I created one additional field in the incident template and admin should fill this field when assigning the ticket to a technician. Is there any way to send an automatic notification if the admin forget to fill this field while assigning the ticket ?
Migrate data from opmanager from windows to linux postgresql
We have windows 2008 64 bit server & we install Red Hat 6.5 What is best way to Migrate Data Base from windows to Linux & what step should be taken to restore. Data Base is PostSQL
numbers searching in 9.004 is not working.
In our incidents and service requests templates, we have added fields corresponding to numbers like customer indentification or our customer card number or keys. Lucene engine indexing all text fields excepting number fielsd. Searching for eg. "45432345" number in request history we get null response. Before upgrading we had performance problems during searching, but there were no problems with finding numbers in requests history. Now searching is quicker but has not complete functionallity. Maybe
Delete Script For Database?
We're configuring ManageEngine and somehow our AD import for requesters brought in other extraneous information that we don't need - server names, conference rooms, etc that are part of AD. Because reimporting only what we need doesn't delete the AD items that we don't want, we'd like our DBA to run a database delete script so we can reload the relevant AD entries only. Is there a Database Delete Script that someone has that will remove the relevant pieces so we can reimport? We currently have
NTLM Failed Redirecting To Login Page
I have read the three posting about this and there were no solutions, the tech just keep asking for the log files and then never posted a solution. This issue started happening to me today (02/24/2014) and nothing on the server has changed. I tried clearing my cache and updated Mozilla Firefox and I am still seeing the issues. I am running Version 8.1.0 Build 8114.
How to add/modify Change Template in "Create New Request/Incident"
It seems I can not add/remove a new template in this area? Is it true?
Problem wtih Alarms
Hi, When i try to erase or delete any alerts, OP Manager do not let me delete any alert. Where is the problem?? I have the version 11100 Last updated.
Upgrading to 7.9.0 7931, we got in trouble.
How do you do sir? 1. Can't show Korean well where composing Request > Support REP's name, and editing Request > Assign, it shows as like '???'. But It shows well in list view of Requeats. We was translate Rep's name to english and it shows well, but please check this please. 2. When Reporting requests, there are garbage data on resolution field as like below. It is too long and too big, So, can't export to Excel and CSV. Please check this one, also. <resolution field example; can't
Notification Enhancements
We have two enhancements we would like to see on a group based level, that I believe would be an enhancement for "Send notification to group technician(s) when a request in this group is updated." We would like this option to also send a notification to the Group when a technician adds a note to the ticket. Currently it does not appear that technicians Group has anyway to be notified when the ticket is updated with a note. --- Our second enhancement for notifications we would like, it would be ideal
Custom email request templates based on associated e-mail
We would like to be able to use specific incident or service request templates when opening a ticket through e-mail. Currently, say you have two support groups. SG1 and SG2. Within SDP you can associate an e-mail address (SG1@domain.com and SG2@domain.com, for our example) with both those groups to open a ticket with the group. So if we send an e-mail to SG1@domain.com, it will open a ticket and assign the group to SG1. The same goes for the second group, if we send an e-mail to SG2@domain.com it
Calendar
I am new. Is there a calendar with technicians occupancy like Outlook calendar? Different colours for different technicians. Would be nice for jobs scheduled few days or weeks ahead - like new installations, upgrades etc.
Wrong traffic speed reported on Netflows from Nexus 7010
Tried NetFlow v5 and v9 and in both cases when I show the vlan interface stat on the switch, it would tell me say: "input rate 87.95 Mbps, 7.96 Kpps; output rate 3.32 Mbps, 4.22 Kpps" for 5 min, but the Analyzer say "In Avg 312.4 Kbps, Out Avg 8.22Kbps" for the same 5 min. No sampling configured on the Nexus. Any ideas? Thanks!
Database exception while discovering workstation. : Duplicate entry for key
Hello! I had problems with scanning workstations. When scanning workstation via its IP address error Database exception while discovering workstation. : Duplicate entry for key. Earlier this workstation was on the list of scanned workstations, now I can not find it anywhere to remove and scan it again. Earlier on this workstation was installed agents, after a scan workstation disappeared. Tell me what to do! Thanks
Exchange Reporter Plus 4.7 Build 4720 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.7 Build 4720. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. New Features: New set of reports to help you gain insight into department based mail traffic. The reports are: Number of messages sent from department Size of messages sent from department Number
Forum bug when inserting images with IE11
I can't insert an image with IE11. The insert image dialog comes up and I can select the image and it generates a preview. But when I hit "submit".. the code does nothing. I waited for 5 mins.. nothing. Can't use compatibility settings as "nothing" shows up at all; no forum area displayed. Please fix.
https - certificate
Hello I am trying to setup the https connection to ADselfservice plus Can I use a selfsigned certificate ? how to proceed ? Regards
Unable to delete "Change manager" field from change template
Hi! When i try to remove "Change Manager" field from change template after pressing "save" button I get an error: "Already change template in the same name is present. Please provide a different name" But we have no other templates in the same name. Can it be fixed?
Assets that Haven't Been Sucessfully Scanned in Over a Year
I am trying to identify assets in Service Desk that haven't been successfully scanned in the last year. I am trying to find old devices that I would like to remove from the system so that I am not attempting to scan those machines and they won't consume licensing. Is there a way to do this? I can see workstations that haven't been successfully scanned in the last 30 days but I can't change that value. Any help would be appreciated.
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