Copy User Account/ Copy Groups
Hi I am looking for the ability to copy user accounts, in the similar manner which can be done in AD, but i could not find that option. Also the ability to copy groups and paste them. There are users who belong to many groups and its a TASK adding them individually. We are trialing this product and the mentioned features are very important for us Thanks
Problem URL monitor
Hi. We're receiving alarms indicating that the URL is down because the host is unreachable. the error i receive is: 404: The server has not found anything matching the Request-URI. : However, when entering the URL in a browser, i'm able to connect to the site and i can even click on the URL link in OpManager and open the site. What is the cause of this error? Any solution?
Off-boarding process?
Hi, I am trying to "script" the off boarding. We need to disable accounts, reset passwords, move the accounts to a specific OU then purge all group memberships. I have poked around but couldn't really figure out how to do that, any help? Thanks!
ADManager Plus rolls out Build 6220 !!!
Version 6.2 Build 6220 (11/June/ 2014) Please find below the fixes and enhancements included in this build, New Features: Copy User: This feature allows you to copy the attributes/settings of any user account in your Active Directory and use the copied values to create a new: User account User creation template The advantage of this feature is, instead of copying a user account entirely, this feature also allows you to pick and choose only specific attributes like User Account Control (UAC) attributes,
forced enrollment
Hi, We want to force the ADSelfService Plus enrollment using the script. Everything works fine but as users finish their registration, the end window can not be closed and stays on top of the desktop. Is there a way to solve this besides a keyboard combination?
Exchange Reporter Plus 4.7 Build 4730 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.7 Build 4730. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. Enhancements: Traffic reports performance enhanced Exchange 2013 SP1 support added for traffic reports Bug Fixes: Issue in scheduling data gathering task due to difference in time between server
Space in display name?
Anyone know how I add a space between attributes in namingAttributes. Tried just typing a space but it still put the name like fredbloggs and I want it to look like fred bloggs Thanks
ServiceDesk Plus Linux Consuming All Free Space
I encountered this last week in our installation of Service Desk Plus 9.0 (Build 9010) where when it was running as a service in Linux (via the provided init script) the application over a few days consumed all of the free space on the server and even after stopping the service it did not release it. I had to reboot the server in order to get the space released but when I monitored the space usage after rebooting it started climbing again (10GB of growth in ~10 minutes). When ServiceDesk Plus is
Connection loss causes device to be "unmanaged" status.
I have an issue where when a device loses connection, it goes into "unmanaged" state. But when connection is restored, I have to manually go to the devices's page and select "Manage" again. Well this is kind of a headache when monitoring devices spread out across the country over some very unreliable connections ranging from DSL to satellite. We expect these devices to have some connectivity downtime, so monitoring the amount of time is what is more critical. While the above problem is a pain, the
AS400
AppManager I've read can monitor AS400's. Is this monitoring via SNMP or some other method? Does anyone have an AS400 MIB they can share with me? I couldn't find one anywhere online and I dont have access to a AS400.
Attachments to request will not download/open proper filename
Your Product Version : 7.0.0 Build 7022 User sends in a request with an attachment. When a technician or user tries to open or download the attachment, the user/tech system downloads a HdFileDownloadServlet (filename) rather than the actual filename that was submitted. The file will still open if you specify the correct application, but did not do this initially. This is something that has changed recently, but can't pinpoint a specific date. Any suggestions?
Repeated Email
Hi, We are facing one major issue that our engine is sending emails on all previous cases that have been closed from Scratch. We restarted the engine, didn't work same thing. Its repeating the same thing, sending emails to all the contacts on previous closed cases.
Unable use servlet API
Hi! Sorry my English. I wan add request from servlet API. This my example of url request: http://helpdesk:8080/servlets/RequestServlet?operation='AddRequest'&username=administrator&password=administrator&logonDomainName=Local+Authentication&DOMAIN_NAME=Local+Authentication User "administrator" is local user. But I recieve answer: - <operation> <operationstatus>Failure</operationstatus> <message>No such user is available in specified DOMAIN</message> </operation> Help, please.
SCCM Integration with Desktop Central
Hello guys Is it possible to integrate SCCM 2007 with Desktop Central or ServiceDesk Plus Enterprise? Kind regards Luis Gonzalez
Requests seen by support groups
How do I make it so that if someone is not in a support group, they can't see the request tickets assigned to it? I was under the assumption that it would automatically be like that but I was advised today that help desk users could see the requests in another support group that they weren't members of.
could not see the image that insert on email body !
Hi SDP Support Team, the email that was sent from Service Desk Plus (press reply button on each ticket) got i problem about image inserted on body email. I could not see the image on both outlook 2013 and webmail . On the email body, a error appear on the place of image, the content is: "The linked image cannot is display. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location" Thanks & Best Regards, Huan Tran,
EVENTlog analyzer on Debian!
HI all recently I want to install eventlog analyzer on debian VM. I tried more times but couldn't successful. 1) I download .bin file from source file and run it in console mode : ./filename.bin -console. Then I run ./run.sh in my installation path and open interface on 8400. then confige my ubuntu rsyslog to send syslog to eventlog analyzer server in this format : *.* @IP and confige rsyslog debian server to x mode . but there isn't any recived packets on eventlog analyzer. But when I get tcpdump
Mail fetch error
Hi, Mail fetching seems to have stopped - I have tried stopping and starting the fetching within the admin tab. I've got these errors - Server started at : Fri May 02 09:44:47 BST 2014. Current time is : Fri May 02 10:38:00 BST 2014, which is less than 1 hour from server start time. Hence not checking mail checker for this time. Am I right in assuming this means it wont fetch mail for an hour after the server starts up? Is this normal behaviour? Thanks
Netfllow Integration with ACS
Hi, I have been using Netflow analyzer for more then 3 weeks and few things i want to know before we get this product: 1) Do u have any plans of showing packet rates i.e. packets /sec ? which is very important to trace any viruses or irregularies. 2) Is it possible to integrate Netflow analyzer with Cisco Secure ACS (version 3.3) ? Please let me know this urgently, will be waiting for your reply. Regards, Ali
opt/ME/AppManager11/bin/CheckServerConnection.sh should work ?
Hi, I see that the exists the file /opt/ME/AppManager11/bin/CheckServerConnection.sh and I tried to connect to a server, but doesn't work. It seems it is for the "CLI Home Directory" Should I run this script? the logs: ---------------------------------------------------------- appmanagerms2:/opt/ME/AppManager11/bin # ./CheckServerConnection.sh -mode SSH-Pass -h 130.10.92.75 -u root -p "mypassword" -port 22 -prompt "#" CLI Home Directory: . exception during logging parameters initialization java.io.FileNotFoundException:
Query to retrieve where a domain name is used
When I create a new account and link an domain name to it, I get the message that "Another account has the same domain name. Please provide different domain name". When is search for that particular domain name I get no results. Can anyone provide me with a query that shows the account name and the linked domains? Kind regards, Michel Leurs Infotheek Groep
Upgrading from 5105 to 0.6
Hi, I'm on the VM that we created for the self service at my organization and I don't see the service listed for stopping it. I have refreshed the list and don't want to proceed without some guidance. Thanks.
Importing Sites
Hi, How would I go about importing a large number of sites using a CSV file? I can do it with requesters, but not for sites. Thanks, Aaron
Pattern not recognised
I have dovecot imap server and want to monitor the imap(s) user logins. Here is a average line: May 29 14:38:45 mailstore dovecot: imap-login: Login: user=<user@domain.com>, method=PLAIN, rip=10.10.234.2, lip=10.10.234.7 But almost no useful information extracted from this line (I would need at least user and remote ip). I could add new fields but these new fields would not participate in any alert/correlation data. The solution would be either add/change the filter for this host or include the new
Report with Tasks and Requests
How would i run a report that is similar to the Requests by Technician, but including all tasks assigned to technicians as well? We're wanting to reflect all work done by these individuals, not just requests but tasks as well. --Ryan
Netflow Analyzer Service stops after few seconds
Hi, I'm new to this whole topic of Linux and Netflow, so I must apologize in advance for any stupid questions. My company has Netflow Analyzer running and I was given the task to implement Firewalls and Routers to be monitored correctly. When I touched it the first time, it was already installed and running, but with some issues (only 1 FW monitored, different SNMP settings etc. needed to be set,...). I came to the problem, that our vpn-context wasn't monitored properly and somewhere I found the
Synching Time?
Hi, On manager server, one of managed servers synchronizing takes too long time, more than five minutes, in both less monitor added this managed server only 40 monitors. other two managed servers have more monitors and synchronizing in few seconds, managed servers Load factor is 0.0, managed servers on same network, SQL DBs on same server, managed servers cpu&memory usage levels normal, thanks..
System Log Report
Our internal Audit department has requested an export of the system log. Is it possible to create a report to export the entire System log? v8.2_8216 using MSSQL. Thanks.
Reopen the closed request by the requester
Hello, We are using servicedesk plus 8.2. If i enable the option in the self service portal(reopen.jpg),requester can reopen their own request of any older date. As the technician , i just need the requester to reopen their requests closed two days before alone. I see the days selection option (reopen1.jpg) but this is working only for requesters replies through email. So please check and let me know the possibility of the day setting by the technician in the self service portal to the requesters
ServiceDesk OnDemand Request API only accepts up to 75 characters in description
I am calling the ADD_REQUEST api endpoint with INPUT_DATA as follows, replacing subject and description with actual data: {operation:{Details:{REQUESTER:Technical, SUBJECT: subject, PRIORITY:Medium, DESCRIPTION: description }}} If I send this with subject and description being 75 characters or less the request saves. If I send this with a subject or description being more than 75 characters I get "Bad Request(400)" as the response. I have checked this with strings that are just a series of the letter
Default priority request by email
Hi, I want to change the default value of priority for the request open by email. It is set to Medium and I want to change by default in Low- can you help me? thanks
Block/Disable USB Devices in the Network
where is this option to control and give access for particular usb's ? kindly please reply. im using Desktop central for first time.
Remote control on Windows 8.1
We have Installed SD+ 8.2 Remote control on Windows 7 machines works well Remote control on Windows 8.1 machines do nothing. Remote machine does not show any pop-ups What can be wrong?
Having to reinstall agent to allow connection to client PC
Hi, I would like to ask if anybody has had issues connecting to machines that the agent has been installed however maybe the IP address has changed and then when you go to connect it says agent unavailable? The only way I can resolve this is to remove the agent and install again through SOM. Once it has been installed I can then connect to the client PC. However I have noticed in the settings that the box is checked to update IP changes so I don't understand why this needs to be done, is there
Agent installation is not working in 9010
Gents, have you checked your InstallAgent.vbs script in the latest version ? Windows 8.0 As I can see, that doesn't work at all in InstallAgent.vbs: if(Cdbl(currVer)>Cdbl(latVer) or (Cdbl(currVer)=Cdbl(latVer) and Cdbl(currSP)>=Cdbl(latSP) )) then 'Wscript.Echo "already in latest version, so no need to download the agent again." Wscript.quit(0) end if MSI will be never installed for any params. It should be something else: if(not isNull(latestAgentVersion) and latestAgentVersion <> "")then
Can the Color or Theme be changed in ServiceDesk On-Demand?
Can the Color or Theme be changed in ServiceDesk On-Demand? Also can the login page be branded?
Clear Old Records on DB?
Hi, when I add a new monitor, if the IP or hostname was recorded before but not in use, appmanaged is confused, in host name section old monitor name seems, is there easy way to clear all old monitor records in database, or delete old monitor records in tables manually, (dbo.AM_ManagedObject, dbo.IpAddress, .dbo.ManagedObject)
Leaver Requests to show assigned assets
Hi, I wonder if it is possible that when HR submit a leaver request they can select the leaver for a drop down and when the ticket comes to IT we can simply ticket the leaver and view all the hardware assigned to them. this would make the process so much easier. thanks Russ
Purchase Module Po Filter
I would like to see a "Pending POs" filter option in the purchase order module that displays all POs that are not closed yet.
API - Time Entry Type
Hi, I have a strange issue regarding the Time Entry Type using the getFielList function http://www.manageengine.com/products/support-center/help/adminguide/index.html I assume that when adding, updating Time entry rateType = Time Entry Type If that is correct I am calling http://somedomain.com/api/xml/getFieldList with parameters apikey=XXXXXXX&businessUnit=General&fieldName=rateType this give me the result <?xml version="1.0" encoding="UTF-8" standalone="no"?> <response uri="/api/xml/getFieldList">
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