"Member Of" no popup window
I'd like to request that the "Member Of" field in templates not open a popup window. Instead have it display what is in the popup window as the field itself. Seems unecessary to have it pop open a window with extra fields. Less clicking and it's small enough to fit in a group on the template.
Problem running powershell commands in script monitor in OM 11200
I would like to schedule a Test-MAPIConnectivity script on one of our Exchange servers but am having problems setting it up as a script monitoring template. I have found the script body that I think will work but when testing it I get the following: "The term 'Test-MapiConnectivity' is not recognized as the name of a cmdlet, fun ction, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again." Is there a way of installing
Trade rules
I'm creating business rules from the tenth to bad they no longer appear. If taking creates them again I get an error message, version: 9.0 Build 9000
Netflow Analyzer 9100 not upgrade to 9500
Hi, I have netflow analyzer 9.1 build 9100 64 Bit and i am trying to upgrade to build 9500 but unable to update on build 9500 as upgrade window is continue to running and not going to complete. Below is the picture link. http://www.4shared.com/photo/iNHcyXZnce/Netflow_build_9100_Not_upgrade.html? Kindly guide. BR
Generic text fields in templates
It would be very handy to have a text field within templates. That way we can either explain what the following field does, or offer suggestions on what to enter for a field. I know there is a little help note, but that requires the user to hover their mouse over said field. Also, having a "space" or horizontal line option to add would be helpful.
How response time is calculted
Hi, i wanted to ask how the response time is calculated for the monitors. i read that the Oracle response time is calculated by the time a JDBC connection is established. is this correct? also we have a couple of WebLogic monitors. how is the WebLogic response time is calculated? thanks!
Importing Requests from XLS file - accentuation issue
Hi, I was trying to import several cases with the provided form. Unfortunately accentuation seems to be a problem here. French accents are replaced by squares when I try to match the columns... Hence I can't import the data as they don't match with our informations. Looking forward to hear from you. Best regards, Cédric
Distributed setup giving errors since update to 116100
Hello, Since upgrading our monitoring env to build 116100 our admin server is reporting that it can no longer contact the Managed servers. But nothing has changed to the network, these servers are running fine and we can connect to them directly. Also, the polling of data is working according to the status. However we get these errors in the EESyncErr.txt logfile: SYNCERR: Unknown column 'ALERT.SOURCE' in 'where clause' java.sql.SQLException: Unknown column 'ALERT.SOURCE' in 'where clause'
Monitoring additional SQL instances
I have an issue when I create a new SQL instance, on a server that already has one (or more) installed. We have a rule which associates MSSQL monitors when it finds sqlservr.exe running. This works, and we get the MSSQL Dashboard View and MSSQL monitors. The problem comes when we install another instance later - no matter how many times we re-run the rule, it will not associate the new instance with the monitors. However if we delete the monitoring for all existing SQL instances, then run the rule,
connected clients in pico station M2
Hi every body i cant see connected clients to my pico station m2, I have installed opmanager recently and I have no idea what should I do, can some one guide me?
Changing the Trial to Standard
We've been evaluating ServiceDesk Plus MSP for about a week and would like to switch it over to the free Standard Edition without waiting until the 30 day trial is over. How do we do that? We installed the Standard Edition of the Trial. Thanks
Report for requests logged during peak hours
Hi. I want to run a report that can show me a variable date view on how many calls have been logged during certain hours of the day. Example. All calls requested between 8:00am and 18:00pm between 1st May and 30th May. I would like to see this by day. Does anyone have any ideas?
Reopening ticket
Hello, I have a question. Our system have the config that allow the user to reopen an incident replying the answer email. But the question is, when the user reopen the incident, the SLA have to reset too, right? Or not, the time stay as the initial time? Thanks for the info and continue doing this great job. Mário Sérgio
ServiceDesk Plus 9012 Released
Dear Users, SDP 9012 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9012 SD-56926 : After upgrading to 9011, Some of the Dashboard charts under Helpdesk tab shows Plugin is missing / Install Missing plugin. This issue is fixed. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar ServiceDesk
Cannot login first run Opmanager 11.3
Downloaded OpManager 11.3 free edition and installed it fresh under Windows Server 2012R2 using PGSQL. Installation gone well but I cannot login through a web browser ( IE or Chrome). The browser is stuck at the License Activation Details page in a waiting loading loop. Is anyone else experiencing this issue? Any help would be appreciated. Thanks,
New Naming Format
Hi, after searching through the forum posts I am unable to find the naming format I need for my corporate enterprise. If I have a user called "John Smith", then the username I will give him is "SmithJ". if "SmithJ" is not available then the next username I will give him is "SmithJo". If "SmithJo" is not available then ""SmithJoh" etc. I'm able to select the "Prevent Duplication" at domain level when editing the "Logon Name" field and can select a different naming format. But can only do this
Does AddMonitor RESF API work at all?
I am using REST API to create a Tomcat server monitor and try to add it to a group. The monitor was created but no addition to the group. I use this call: http://<MyAppManager>/AppManager/json/AddMonitor?apikey=10a2d152e5af93f80ce74c1cbe41fe6d&type=tomcat server&displayname=labserver-jw&host=<myHost>&port=13000&username=tomcat&password=tomcat&version=7&addToGroup=True&groupID=70533002 The reply looks good: <?xml version="1.0" encoding="UTF-8" ?> <AppManager-response uri="/AppManager/json/AddMonitor">
End of Support for NetFlow Analyzer versions 6.x to 8.x
Dear Users, We are announcing End of Support for NetFlow Analyzer versions 6.x to 8.x on August 31st, 2014. We request our customers in these versions to upgrade to the latest supported versions as soon as possible. Details of the announcement can be seen here. http://www.manageengine.com/products/netflow/eos.html Thanks Gowrisankar.
How to encrypt password ?
Hi, I am trying to make a login panel that use same username/password as service desk (help desk) uses. I want to know how to encrypt the password to match what on aaapassword table ? given that the algorithm is MD5 with salt. Thanks.
Change Roles - Bravo! Feedback and Enhancement Requests
(Written with respect to experiences in ServiceDesk Plus build 9003 Enterprise - upgrading to 9010 shortly) First, I would like to applaud the use of Change Roles. Combined with Change Workflows and permissions afforded to Roles, this allows automated notification to be sent to whichever ServiceDesk Plus user fills the Change Role for a particular Change. Bravo! Please forgive me if someone has proposed them already, but I would like to suggest enhancements to the Change Roles feature. Request
Printers - Servicedesk Plus and Desktop Central
Hi I have both SDP and Desktop Central running (both latest versions) however I am a little unsure of how to import the network printers into SDP, not the process but which system to use. The method I used previously was to do a network scan on each IP range using SDP however I am a bit concerned that Desktop Central will also import printers into the system and in some way duplicate the devices. Does anyone have some advice on this please. Gary
ADSelfService Plus 5.1 Build 5105
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5105. In this build we have introduced Google Authenticator as one of the multi-factor authentication option along with other enhancements and bug fixes. Enhancements: Google Authenticator is now supported as part of our multi-factor authentication set up to further secure reset password/unlock account process. Facility to make any or all of the multi-factor authenticator techniques mandatory. Option that allows
BIG java/dump files?
Hi, One of my managed servers, there are lots of files (avarage 250 MB each file) use to much disk space, files on these paths ; C:\Program Files (x86)\ManageEngine\AppManager10\working\java_pidxxx.hprof C:\Program Files (x86)\ManageEngine\AppManager10\working\heapdump\heapdump_"date_time".bin thanks..
auto apply notification profiles
Hi, just wondering if there is a way to auto apply notification profiles to newly discovered devices? thanks Russ
Problem while importing the assets : This remote server data is not supported to import in the current central server.
We are using Manage Engine Service Desk Plus MSP 8207 and Asset Explorer 6.1 as Remote AE Server on Site. After we scan on our site and try to "export and push data to central Server" We have an error notification like this Problem in exporting and pushing data to central server. Authentication failed while trying to login in to central server with the credentials provided. Then we try to export data to get a zip file. When we try to import the zip file at our Service Desk Plus it says this error
Report on count of emails wihtin ticket
I need to have a report about the number of Emails within the individual tickets. Is this possible?
Problem when removing a technician
If I add an AD user directly as a technician (let's say admin role), and I then later remove that user and add either an OU or a security group WITH that user within it, I can't log on with this user. The system says it doesn't exist. The only way to be able to log in again with that user, is to re-create the user. At least, this happens in our system.
Custom views buttons on main bar (next to Pending requests list button).
Could it be possible to pull up custom views on additional buttons (on tools bar)? I have to list to often custom views or switch between my own requests and all requests. This list view behaves badly and sometimes need to open it few times to switch view. It would be better to have some more view buttons customizable on main requests view.
Reset password option for customers in administrator panel
Hi, When we send credentials for new users , we have to assign it manually and provide something temporal created by ourselves, writing the mail everytime, etc. Would be good have an option with just 1 click that reset a requester password to any ramdom string and send it automatically to the requester by mail (using the associated requester mail) to save time and get more security. Regards.
problem during upgrade to 4.6 from 4.5
Hello, i have a problem during upgrade to version 4.6 from 4.5. When I try to update there was a generic error and then if I running the program i have this error: TRYING TO START POSTGRESSQL SERVER FAILED. The service on Windows "ManageEngine ADAudit Plus" is started but when lanch the program I don't see nothing on IE. Thanks, best Regards Simone
Able to also search for samaccoutname when specifying user in reports
When searching up an user in i.e. "User Object History" (and all other similar reports where you specify an user), I see that the search input only searches in the "display name". I would like it possible to also search in the SamAccountName-field. We have an Active Directory where the admin users have different "display name" than the "SamAccountName" and because of this, I have to know the "display name" of the user instead of the actual username.
Use a Boolean expression in Quick Search
It should be possible to specify a NOT function in the "Quick Search" feature. For instance using an "!" in front of what you DON'T want to be searched for.
Upgrade from 8000 to 8110
Dear Customer, We are happy to announce the availability of build 8110. What's new with 8110: http://www.manageengine.com/products/firewall/release-notes.html You can raise a new request from this link, to upgrade from build 8000 to build 8110. Once you receive the "ppm" file, please follow the steps given below to upgrade from build 8000 to the latest build 8110. Step 1: Login to your Firewall Analyzer web-client Click the 'About' link from the top right corner under 'Help' link Note down the Build
Exclude computer accounts
Like the "Exclude user accounts"-feature, it should be possible to exclude "caller user names" which in fact are computers. We have a lot of entries coming from the Exchange servers and the "caller user name" from AD is "<servername>$".
OpManager widget stops working
When I add the realtime bandwidth utilization widget to the home screen of OpManager, it works fine, but stops working after a few minutes. I've tried deleting it and re-adding but this doesn't help, it continues to stop after a few minutes of getting it added.
Quantity limit business rule
There is a quantity limit of trade rules that I create?
Mandatory comments every stage approval
I am just in the process of updating our Servedesk plus to build 9000, one thing thta I notice is in the stages for change we must add comments everytime we approve. This is goign to drive a lot of people crazy. Can we just approvae and have comments as optional?
Add Note (note to file) to all Changes - ServiceDesk Plus 9010
We have upgraded to ServiceDesk Plus 9.0 (Enterprise) and are pleased to find that much of the functionality we had been obtaining through custom field configuration is now default functionality available through built-in fields (e.g. Change Roles, Change Closure Codes, Status Comments). As a result, we no longer need to assign six of the 'Change - Additional Fields' for these purposes and would like to remove them from the Change templates. In order to do this, however, we need to ensure the integrity
Do you know where can I download Servicedesk v 8.1.0 Build 8121?
Do you know where can I download Servicedesk v 8.1.0 Build 8121?
FAILURE : some problem occured while registering. Please Contact Administrator For Login Details
Anyone know what this is and how to fix it? I get this when I try to register a customer name in the portal.
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