Bussiness Hours in Reports?
Hi, I m trying to create scheduled reports, for example, I need a "At a Glance report" for a monitor group, it contents cpu or memory utilization and filtered by "bussines hour" criteria but not, there is no selection for bussines hour. this only possiable for comparing monitors and its unclear for multiple monitors. is it possiable to use in reports?
How to send syslog file to opmanager ?
Hi everyone ! I have a device is FotiGate 300A. At Fortigate 300A, I was enable syslog send to syslog server . So, I have question. How to opmanger can display syslog of device ? Thanks .
Source of Audit Data
Hi, Can you tell me where your audit data (password change activity) is stored? Is it stored in a file? If so, what is the path and file name? Is it stored in a database? If so, what type of database is it? Can we have the schema (list of tables/fields) for this database?
Does requesters require a Help Desk Technicians license?
When I try to create requesters under Workflow delegation I get this error: Error in Adding Technician, You have purchased 20 Help Desk Technicians. Please disable or delete the default helpdesk technicians(helpdesk and hrmanager) and add Technicians. Please contact sales@zohocorp.com for purchase of additional Help Desk Technicians. I have 14 Requesters including "ADManager Plus Admin" and 9 Technicians configured. I get the same error if I try to create a new Technician. Thanks.
Report Assistance Needed - Open Requests + Project Tasks per Tech
Is there a way to create a report that shows all of a techs Open Requests as well as all assigned Project Tasks assigned to that same tech? Thank you for any help you can provide.
Users add attachments
We have SDP build 8214 on both a production and also a test environment \where we test new services, patches etc before deployment. After deploying build 8214 about 6 weeks ago, both environments are identical. On the test environment, on a request page, the users can selecvt Actions/Add attachment. In the production environment, the Add attachment option is missing for users.
Connecting a service request to a project
I am building out our service catalog to address tickets that are not break/fix. I have a Professional Services category where we will direct end users to request projects, consults, reports development etc. In this categories I am working on a service template for a Project request. We have a form created in Word that I am trying to recreate in the template. Ideally once the service request for a project is submitted, and goes thru an approval process, we would want to associate it with the
Receive error when I try to upload a custom image for the Self-Service Portal Settings
Here is the error I get. description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
Modify report: avg. time spend to close ticket
I've got a report, avg. time spend to close a ticket by group SELECT MAX(qd.QUEUENAME) "Group", MAX(pd.PRIORITYNAME) "Priority", TO_CHAR(((AVG(wo.TIMESPENTONREQ))/1000 || ' second')::interval, 'HH24:MI:SS') "AVG Time Elapsed", TO_CHAR(((SUM(wo.TIMESPENTONREQ))/1000 || ' second')::interval, 'HH24:MI:SS') "Total Time Elapsed" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN WorkOrder_Queue woq
Why is no one contacting me for my support issues?
I have an issue with devices that keep getting re-added back into our asset database after I remove them. I DON'T want these devices in our database. I only want the computers that are in our active directory database (which I have set to re-scan daily), plus our ESX hosts (and VMs), routers, storage and network printers. Somehow I have two different support tickets for the same issue. I was told someone would be calling me back last week, and no one ever did. I have emailed several times, asking
Un-Archive Requests
We are using the Archive feature in SDPLUS 7.6 Bld. 7604 So its great! However we discovered a number of users have the wrong department. We have since fixed the department issue and no need to delete the old department entries. It seem though if the departments linked to a request it wont allow you to delete them. So we need to "Un-Archive " all the requests that are currently in the archive so we can edit them thus allowing us to delete the old department entries. Can support help?
Problem with requester name
I have two requester name duplicate, one user have tickets with 2 "requester name". I like delete one, but i need move all tickets from the users to delete to another user. I have ids these users .. if possible modify database with sql ???. Thanks
Software-Inventory shows WRONG installation date for Java installation
DC tells me that "Java 7 Update 55" has been installed on two computers in January 2014 which is impossible because this Java patch is available since Apr 16 2014. I get this wrong information in my custom report that shows me the Java installations of all computers together with their installation date. Obviously, I get the same wrong information, in Inventroy / Computers / choosing one of the two specific computers / Software tab / searching for "Java 7 Update 55" and looking at the "Installed
Possibility to delete Sub Keys in the Registry
Hello, is it possible, to delete Sub Keys in the Registry? I´ve only the choice between "Delete Value" and "Delete Key". My problem, i would like to delete only one Sub Key under the "Root Key". Explanation: - HKLM - Software - Microsoft - Windows - CurrentVersion - Authentication - Credential Provider Filters <-- "Root Key"
User report for locked out accounts
Looking to see if it is possible to create a report under user reports for accounts that are locked out, of course, I think this is one of your other products, but would like to see this here if possible :)
Patch Configurations
I hope someone can help me out. I am a little confused on patch configurations. When I manually deploy patches a configuration is always created. What can I do with these configurations? For example can a patch configuration be reused? Can it be scheduled? Or am I looking at patch configurations the wrong way. Any feedback would be greatly appreciated. Thank You
Remote uninstall of software not installed through Desktop Central
I just installed this software and am hoping to use it for a small business of 18 or so workstations and laptops. I had a few questions: 1) Is there a easy way to do a software deployment directly from the Inventory screen? For example, I pulled an inventory and I notice that there are 7 different variations of Firefox. Would I would like to do is select all of these computers from the inventory and them choose to deploy Firefox 29.0 for example. I didn't see an easy way to do this so I had
Verify MSSQL migration
I ran the Desktop Central DB migration to MSSQL and had no errors or problems. My question is, using version 9 of Desktop Central, how can I verify that I am using the MSSQL as the primary and only DB? Thanks
Need VBS script to rename PC via DC
Romanus in 2009, posted a how to on renaming a PC but I do not understand how to implement it. https://blogs.manageengine.com/product-blog/desktopcentral/2009/04/13/rename-remote-computer-using-desktop-central.html I do know how to implement a VBS script that has an argument to change the Workgroup. Romanus provided that to me last year. None of the PCs are AD joined. The PC workgroup name varies between PCs. Is it possible to get a VBS script that I can use to change the Computer name. Below
Remote Control
Since updating to Desktop Central 9 we haven't been able to remote control anyones PC. I did some troubleshooting and have narrowed the problem down to java. I can remote control people using IE and using the ActiveX remote control but cannot connect using the Java one. I have tried the Java one in both IE and Chrome.
IE Patch Release Inetcpl.cpl error
Good Morning, We released through Desktop Central the IE patch from blletin MS14-021 last night and about 5-10 machines so far this morning can't use IE. They are all getting the attached error regarding inetcpl.cpl and we are having to roll them back. Again, only 5-10 but more might pop up. Any ideas?? This was definitely the patch that caused this.
First Response Overdue Percent Report
We have been able to generate the data for the proper report, but we then have to import into Excel to create a pivot table with that information. We need a report that is grouped by Support Group and then list the technicians in that group. We would like to use the "First Response Overdue" to generate what the percent of First Response Overdue requests (both incident and service requests) we have had over a period of time. This is essentially a high-level summary report that shows each support group,
Raise Ticket in SDP based on Volumes With most Disk Usage
Hi, I'm using OpManager 11100. on the Home tab there is a widget "Volumes with most disk usage". I want to log a ticket with SDP when any server reaches a threshold set for that widget. How do I do this. Thanks, Tom
Delete Duplicate Fields in a Custom Change Template
How do you delete a duplicate field in a change template like "risk" for example?
Folder Monitor with exclusions
Hello, OpManager Essential (v 11100) running on W2K12 server. We're planning to use Folder Monitor however I can't seem to find a way to exclude particular directory. Here is our setup: C:\Users\UserA\Directory1\ C:\Users\UserA\Directory2\ C:\Users\UserB\Directory1\ C:\Users\UserB\Directory2\ C:\Users\UserC\Directory1\ C:\Users\UserC\Directory2\ We would like to monitor Directory2 _only_ for all three users. Is it feasible? Thank you.
The history of the text in the presentation for approval
Hi Is it possible to check the text message sent from: Action-Submit > of Approval? In the notification, click on the Action and choose Submit of Approval. In the description box, enter my text. Request for acceptance is sent but in the history does not have access to the text. I would like to know what was entered in the description field. If the Approval Type "OK" I have no information what exactly accept.
MySQL->PostgreSQL Restore Succeeded with Errors (wheres the logs??)
Hi everyone, I'm working on moving my ServiceDesk Plus installation and database to a new virtual server. The new server is running the same exact version of SD Plus as the old; however, the old was still running the builtin MySQL database and the new is on the PostgreSQL platform. I did a restore of the MySQL backup file from the old server to the new and everything seems to work; however, I noticed a bunch of errors and warnings flash accross the CMD window as it did the restore and I'm
HTTP Status 500 - error when saving settings
We are doing our first installation for ServiceDesk Plus. We are going through the wizard just fine, but when we try to save ANY changes in 'General\Self-Service Portal Settings', we see following error. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
How can I hide the request history
Hi Help me please i need to hide the request history for requesters. How can i do ti ? Thank you
Workflow Doesn't start
We have created a Workflow to restart a Service of an application running on Windows server. The service need to be restart if an specific event occurse in the Windows event viewer. We created an event log rule in Opmanager to indentify the error and to create an alarm. This is working fine, we get an alarm if the error occurs. If the alarm occurse it need to trigger the workflow, which is not working. If We execute the Workflow manually, the Workflow works just fine. In the image below is the configured
Print relationships
It is very useful having relationships set up. It would be even more useful if we could print out those relationships. For example, imagine we have a business service hosted on server A, supported by support group 1 with team members A, BC and D. It would be useful to select (say) that server and print the services it hosts, the support groups and support group members.
Delta values not being graphed
Hello. I am working with OpManager version 10. I created a script monitor which polls counter64 values contained in an SNMP table (I can't use SNMP monitor due to device SNMP agent restrictions). Values are being polled and stored into database. I changed the saveabsolutes value to true for the monitor entry in the database but I am still viewing in the graph the counter value and not the delta value. Is there any other thing I need to modify in order to make delta values to be displayed? Thanks
Customer conversations with TO / CC fields
Currently when a technician replies / forwards a conversation they have the To and CC fields to send notifications / alerts so people are aware that a new notification is added to the ticket, but when a customer adds a conversation they don't have these fields so they can't "alert" anyone that a new conversation is being added. Our client asked us about this feature since they need certain replies on tickets belonging to their development group to be notified to a certain group of people (or maybe
Hide default status - Is possible?
Hi, i have 8217 version of servicedesk plus and i need hide default status from users (I use Portguese language), is there a way to do this to not confuse users with English and Portuguese similar status? Regards HOliveira
Error saving Self-Service Portal Settings page
whenever I click save even without changing any settings I get...any help please
ServiceDesk Plus 9010 Released
Dear Users, SDP 9010 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9010 SD-56592 : Unable to save Admin > Self Service Portal Settings for users using Standard edition of ServiceDesk Plus. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar ServiceDesk Plus Team
LDAP import failure
Hi All I have tried to import the user from LDAP which had deleted before but it failed. It show LDAP import failure. Please help.
ServiceDesk 9009 x64 out of memory
after upgrading to servicedesk 9009 x64 version we are getting the below message and service desk in unoperational TxConnectionManager: throwable from unregister connectionjava.lang.OutOfMemoryError: GC overhead limit exceeded this our config # Initial Java Heap Size (in MB) wrapper.java.initmemory=128 # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=2512 machine is 8GB RAM 2008 R2
100's of logins per minute in event viewer from Application Manager
We are trying to troubleshoot an issue we are having with our Application Manager. On many of our servers we are seeing 100's of login/logoff events per minute in the Windows Event viewer. Our polling interval is set to anywhere from 2-5 minutes though. Any ideas why this might be or where we can look? It is almost as if for every metric we are asking for (CPU, memory, eventlog errors, application status, and service status) it is doing a completely separate login.
How to have cpu utilization snapshot every 1 hour instead of 4 hour in Application Manager?
Hi, In App manager, I need to change cpu utilization interval times in the server snapshot. now it takes the snapshot every 4 hour, but I need the history for every one hour. I appreciate if you would help me. Regards, Roya
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