parameters as output file
Hi, In Applications Manager , How can I get all parameters(like CPU Utilization, Memory, response time....etc) as output file which will be readable to another program for each poll interval
Installing Service Desk Plus
This is the first time we downloaded Manage Engine but it won't push through. After downloading we received this error message: And after clicking OK it will stuck in here and nothing happens: and when I try to uninstall it won't allow me Do we missed something?? Thanks.
delete group
every time i try to delete a group or site. it said it is used by other modules. the site is grayed out. I need to know which module are using this item so i can delete it.
Monitor a port of device when it was disconnect internet .
Hi everyone ! I have devices with ports connect internet. I was monitor performence and traffic ports of device. However, i wasn't monitor connect internet and alert when they were disconnect . So, i have question. How do i can monitor connect internet of ports and alert when they were disconnect internet ? Thanks .
Destination - Issue
I am trying to display all destination for a particular device and have been able to do this until today. Today, when I display all destinations for a particular device, the last line shows as unaccounted (only one page is displayed). Prior to today, I was able to select the next page (multiple pages). My - Count of Top Records to Store is set to 100. Any thoughts here?
Hide Incident or Service Request Template from Technician
We have the ability to show a template to a requester or not by checking the "Show to Requester" check box from the form designer. We would like to expand on this ability. We would like to be able to hide a template from a technician on the Service Catalog. Our reason for this is, for example, we set up a "Preventive Maintenance" incident template that contains a few extra fields that we are only using for our preventive maintenance tasks. This template is now listed in the Service Catalog for
Passwords Expired after High Availability Test
Hello, Yesterday we changed all our passwords from our resources. No password was expired and all were policy compliant. Also yesterday, we did a test to our high availability server. We basically disconnected the main server, log on to the backup server and checked that the audit log was updated, after that we activated the main server. Today I noticed that PMP is telling me that 60% of my passwords are expired since months ago, but the audit log still mark the password changes that we did. Also
Update for RemoteApp and Desktop Connection for Windows
Please make the following patches available as regular updates for Desktop Central. KB2830477 KB2857650
Another Contact with the same Email ID exist
Hello .. I have seen this in the forums several times.. in the end it gets to a direct communication and fix from within the data base I have user id I can't find.. but when i try to create them i get a warning that "another contact with the same email id exist". I followed the steps in the other posts .. and indeed i get a reply when i look for this email address in 2ndary email entries that this user (Ben Wilcox) does exist. but of course, I can't see him in any screen for maintaining
SSL setup godaddy
Hi there, Since a while we are trying to implement SSL to Service Desk plus. I followed this guide : http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html#step3, but when we attempt to start service desk via command line it reports server started, but when we try to open the portal it does not load up, seems like the web service is not started. Anyone gone across something similar? The cert is from Godaddy, the zip did contain 3 files (two looks like their
Custom Reports for ServiceDesk Plus - Assigned Verses Closing Technicians
Thought this custom report might be useful for a few people. I'm currently working with a Service Manager for an existing ManageEngine ServiceDesk Plus installation. The product has been in place for some time but, unfortunately, the desk has become saturated with open requests. As such the new Service Manager is on a mission to close aged requests, where appropriate. Obviously, there are a few occasions where the local teams need some of the tickets re-opened that the Service Manager has force
LDAP per user traffic statistics
Hi all I wanted to know if I can integrate Netflow Analyzer with our AD to view per user data. I want to be able to graph what websites/traffic a user is viewing by AD Username, not only IP address. Is this possible with ManageEngine? Regards
Log off Windows user when logged in for too long
Greetings, Our IT department proposed the question whether it's possible to log off a user on a Windows XP workstation when it's been logged in for too long (over 10 hours). Is this possible with OpManager? Thanks in advance, Niko
After upgrade to 9, No info is showed in Inventory / Computers
helo, After updating the desktop Central 8 too built No 90001. We don't get information showed in the TAB Inventory / Computers? The listing of computers managed is blank. How can we fix this problem? Regards, Eric.
Search requests
Hi! After update SD first to version 9.0 Build 9004, and after to 9006, we cannot use Search button. Every search that we did, returns "No request found in this view." I already executed every solutions reported on this forum about this problem, but anyone works. What I need to do to resolve this issue? Thanks. Miguel
What a crappy new website
I just spent 15 minutes trying to figure out where I can find and download updates for Application Manager on manageengine.com's new website. So far no luck. Anyone got a link? /Rasmus
how to monitor FTPS ?
how can i monitor ftps ( ftp over ssl not sftp) whit AppManager ?
Nesting Groups in AppManager
Hello, Does anyone know if there is a way to nest existing monitor groups into newly created groups? Thanks!
Hi I am trying to create a report to show a weekly time report by technician
Hi I am trying to create a report to show a weekly time summary report by technician and need it to include all time logged not just requests. How can I get this? I need time logged to tasks in a project, time worklogs for changes requests, and worklogs for requests.
New ServiceDesk Plus install - Default login accounts do not work
Hi It could be me being stupid, but having installed ServiceDeskPlus according to the installation guide, I get the login screen however the default login details do not work. It just says Username or Password is incorrect. Any ideas? Regards Liam
Problem with Device Groups
Hello, im having problems with the device groups, i cant have more than 109 devices in each device group i created, when i try to include one more device it doesnt let me, i need help!!! Thanks!
Email settings
want to set up the incoming and outgoing mail setting but need to know what ip addresses the requests would be coming from so i can open the firewall.
Folder Monitor - file count condition question
I want to use the folder monitor/file count monitor to watch a folder on several remote servers. The folders should be empty if everything is okay, and if there is a problem on the server some files will be generated and the folder will no longer be empty. I've added a folder monitor with the folder path I want to keep an eye on, and the rule tests okay. I set the file count threshold to >=1 and rearm value to <=0. When the monitor checks the status it generates an alarm because it says "...does
category
hi, collegues 1. Please tell me, in incident teamplate i choose the category field and put a checkmark on "creator of the request can view" but requester dont view category... 2. Can i configure "close the application rules" for individual incident? Help me please. Thanks!!!
Primary key constraint violation trying to archive requests
While trying to archive requests, the operation fails. The logs show a primary key constraint violation in dbo.ARc_Conversation e.g [10:06:02:245]|[04-11-2014]|[SYSOUT]|[INFO]|[208]|: java.sql.SQLException: Violation of PRIMARY KEY constraint 'Arc_Conversation_PK'. Cannot insert duplicate key in object 'dbo.Arc_Conversation'. The duplicate key value is (17504).| [10:06:02:245]|[04-11-2014]|[SYSOUT]|[INFO]|[208]|: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365)| [10:06:02:245]|[04-11-2014]|[SYSOUT]|[INFO]|[208]|:
Book an asset
Hello, In our company we have many users who like to book laptops/tablets to take with them when on business trips. Is there a way to use ServiceDesk Plus to automatically book out a specific asset? As well as notify other users that the particular asset is booked if they try to book the same one during the time period? Thank you! -Mark
Interface traffic monitor last month
we need to have traffic report on some interface monthly , so when i go to interface and click on the graph the graph traffic shown without any problem and when i select ( report option ) to select the date and time and select last week there is no problem too but then when i select last month or any custom date bigger than 7 days it shown fake graph or gust last 7 days graph !!! please help regards
PROBLEM!! Monitoring DELL Sonicwall 3300
Good morning. We want to monitoring an appliance DELL 3300, but when we add a new device in the admin console. OpManager doesn´t monotiring anything. We have already checked that the SNMP service in the appliance is running. We`ve though that probably the problem stay in the credentials, we don´t know if it`s necessary add anyone. Best regards.
Updated to Desktop Central 900001 ISSUES WITH LOGIN NOW...
Yesterday , I installed via the service pack install to 90001 version .....Big Mistake I created a back up of the server, ran the update. It apparently updated all the DC Clients overnight but I cannot gain access to it via http://<servername>:8020/configurations.do it will not allow me to login, admin/admin are the default login but the web browser blinks, and briefly reloads, then no response. it will not go past the login screen. Anyone else get this? Any Help would be appreciated jim fisher jfisher@ssamembers.com
Install MS Office 2013 Service Pack 1
Hi, We have about 10 desktops with MS Office 2013. These desktops are not directly connected to the Internet hence they rely on desktop central to push through the patches. I have not come across MS Office 2013 Service Pack 1 patch, Which once approved will be automatically pushed through the desktops. Kind Regards Utkarsh Doshi
Asset Scan not working
Hi Support, Our Asset scanning seem not to be working after a while - SDP ver 9.0 When performing scanning, the Update Scan Data window will runs without any response. Please help to resolve this problem.
custom icon in service catalog
1. How to add icons to a new service catalog category on servicedesk plus Profesional edition, is there a way to do this ? 2. How the servicedesk plus software choose the icon that appear when you create a new service category on the self-service portal ??? because I change the name of the default services categories and the icon changed to generic image ???
95th Graphics
Hi. What does 95th that appears in the graphics? Regards,
Install 3-Party SLL cert on ServiceDesk Plus ver 9.0
Hi Support, I need help to install 3-Party SSL cert on my SDP 9.0. Kindly assist.
Role to View the Scheduler
Hi Support Team What must be the ROLE for a CAB Member/Change Manager to view the Technician Availability Chart or Scheduler ? Thanks Gopi ME Tech
Single Sign On
Hi there. Using the Single Sign on. First of all: It is working within the AD-DS. Challenge: Users of a second Domain should be able to log on to the Service Portal. Domain is not in the same forest and no trust ..... We were able to Import users from second Domain successfully. Would be ok for us, that those users Need to type in credentials manually. Is it possible to Redirect them to the Login-Form without NTLM-Request Popup from AD-DS ? THX Best regards Stefan
Create an asset state with no licence count
it is possible to create an asset state for stolen assets that does not count as asset license ??
Device Expert Install on CentOS
I am trying to install Device Expert (latest version) on CentOS 6.5. After downloading the file and modifying permissions (all as root) and launching the binary, it stops after "Preparing Java". Any ideas?
Report Help - Technician KPI
Hi All, I have the below query for showing the technician KPI for each month ( from this month to this month) SELECT au.FIRST_NAME 'Technician', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID LEFT JOIN WorkOrderStates wos4 ON wos4.WORKORDERID=wo4.WORKORDERID WHERE (wot4.THD_WOID=wot4.WORKORDERID) AND wo4.CREATEDTIME >= <from_thismonth> AND wo4.CREATEDTIME <= <to_thismonth> AND wos4.OWNERID=(wos0.OWNERID)) 'Total Number of
Event log analyzer and hosts with changing IP's
I've run into this issue multiple times and I'm starting to get fed up with it. If I add a host and the IP of the host is 192.168.1.2, but that IP changes over time to something like 192.168.1.5 there will still be a static reference back to the object at the old IP, but it will pull the right information from the host at the new IP. The problem I'm running into is if I add a new host, and that host has an IP of 192.168.1.2, I will get an error message saying the object already exists. This is quite
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