Change 'Notifications' section - Status Action notification listed as one notification per recipient (not one with a list of recipients)

(This post was created with respect to build 9003)

We have noticed in version 9.0 of ServiceDesk Plus (Enterprise) that Change Record 'Notifications' section appearance and behaviour has changed.

8.0 build behaviour:

Single notification displays with list of recipients that it was sent to

9003 build behaviour:

When a Status Action is chosen with a list of Change Role recipients for the associated automated notification, and the Change Role specified is populated with users in that Change Record, the notification is sent to the users.

The 'Notifications' section then displays an individual notification log for each user sent the notification (as if each were a unique message caused by a separate action) in the format:

<notification subject>

Sent by <"System" or user> On: <date and time>| To: <recipient>

Our users are already reporting that it is very overwhelming looking at the notification history when there are up to 50+ notification entries for only 4 Status Actions used (Status transitions) are listed. This may be fine for organizations who have only one or two users filling all the Change Roles, however, if you have a CAB of 15 people, notified twice during the workflow (i.e. when Approval stage is approved and when the Change Close comments are entered) then that is already 30 notifications.

Enhancement request:

When a Status Action or other notification is sent by the change record, the log for the notification in the 'Notifications' section may have a count by each recipient, but in order to be easier to read and search and make sense of, should not have a separate line per recipient. In other words, please format the 'Notifications' area log on the 'Submission' stage tab entries as: