Customization of Dashboard
Customization of Dashboard (with pre-configured or configurable reports) would be a very useful tool. Thx
Arabic language
When send announcement to user withe Arabic language like " صباح الخير" the user see the announcement like this " ØµØ¨Ø§Ø Ø§Ù Ø®Ù Ø± "
PO NOT PRINTING AS SHOWN ON SCREEN?
Hey Guys, Running version 7005. I was never able to get around this little problem, but it annoys me now. When we print a PO, it doesnt print as shown on the screen. I tried playing around with printer settings and stuff, but no luck. We're printing on A4. The print out of the PO does not show some of the borders. Thanks
Issues with SSDP - Standard version
Hi, I am using the french version (9.0 built 9011) and I have a problem with the Support group and Technicians not showing in the list under Users in the Admin tab. The technicians will show in the dropdox list under Requests but it won't show anywhere else so I can't modify any of them. Please let me know if there is any fix for this issue.
Cannot change ipaddress of a discovered system. IP not correct
Hello Forum, I am writing this because of an issue I'm having where a discovered system has an improper IPA. I've tried to edit it and change the ip, but it will not let me and always reverts back to the incorrect ip. Anyone familiar with this condition? Mark
Ticket Trending
Hi there, I've searched the forums, but can't seem to find what I'm looking for. I'm trying to figure out a way to create a line chart that will show tickets opened versus tickets closed in order to show senior management the trending work loads. Has anyone created this report, or does it exist as a canned report? Any help would be greatly appreciated. Thanks, rsf
Service Desk Plus Training
HI, We are in the verge of implementing this in our organization. I will be the one training the technicians in our organization and will like to ask if some one can provide me of paperwork or any guide to base my training on. Any help will be appreciated. Regards,
Search not working
I cant search using the web interface. I clic the "go" button but no action takes place
Email Alert Customization
Is there a way to customize the email alerts for EventLog Analyzer? For example, I set up an alert to send us an email any time someone logs into our domain controller, either remotely or locally. The alerts generate and send out fine, but there is entirely too much info in them to prune through. My boss would like the alert to be much more simplified, for example to show the username that logged in, and the IP or hostname they logged in from. This information is all available in the logs already,
Cherry MySQL ODBC 3.51 Driver
I have installed the Eventlog Analyzer 9 64bit on a Windows 2012 Server. When trying to run the application it gives an error as below Error: Invalid root in registry key "HKML\Software\Wow6432Node\ODBC\ODBCINST.INI\Cherry MYSQL ODBC 3.51 Driver\ Code: 80070005 Please help on urgent basis my log server is down.
MySQL will not start
When trying to start Firewall Analyzer we are getting a MySQL "Got signal 11 aborting" error message. We see the following in the <server>.err log. InnoDB: Starting rollback of uncommitted transactions InnoDB: Rolling back trx with id 0 44473250, 20 rows to undoInnoDB: Error: trying to access page number 2208874368 in space 0, InnoDB: space name .\ibdata1, InnoDB: which is outside the tablespace bounds. InnoDB: Byte offset 0, len 16384, i/o type 10 140530 14:19:38InnoDB: Assertion failure in thread
Upgrading free version of EventLog Analyzer
Hi, My customer are using the free version of LogAnalyzer and it works great since its only about 5 hosts that beeing monitored. They are using version 7 and it´s using mysql on Windows 2003. I´m about to move the LogAnalyzer to a Windows 2008R2 and installed version 9 of the software. But I get no question about database, it just installed a Postgres database. We do need to transfer all old logs and such.. Any idea how to get this system to latest and also the history ? /Claes
Expired EventLog Analyzer ssl certificate
Today my browser has warned me, that EventLog Analyzer web server's certificate has expired. Wonder what should i do with this?
Problem to authenticate
Hello! Yesterday, in my enterprise core, we suffered a power outage. Unfortunately, our OpManager can't permit to logon anymore. Moreover, the option to use the authentation in Active Directory is no longer available. I think that the database is corrupted. How we can solve this problem? Are there any file .bak or a command to resolve this case? Best regards, Willian Machado
Downtime Schedule Alerts
We've setup monitor groups for some of our critical apps and have setup downtime schedules for them. A couple of questions regarding the monitoring and alerts when a monitor is scheduled for maintenance. 1. Is it possible to generate e-mail alerts when a downtime schedule is in place? An alert confirming that the maintenance window has started and another alert after the maintenance window is over to confirm the services are back online. This will be great for reporting purposes. 2. With regards
Scan does not complete
I downloaded the free trial from the site and installed the agent in a few computers (WinXP, Win Server 2003 and Win 7). The server detected a few agents, but is not detecting all of them. Also, for Win 7X64 bit, the scanning does not get completed. If I try to install the patches through it, the patches are never deployed and there is always an error shown.
Error when assigning technician
We just upgrade from v. 8.2.0 build 8217 to version 9.0. build 9011 When assigning an incident to a technician we get this error: FAILURE :Exception occurred while performing the operation
ServiceDesk Plus Price
I've some quest. Your price on website base on one time purchase or per month/year. Thanks.
automated technician time tracking
Does anyone have any clever solutions for more automated technician time tracking in SDP? If not, is there any easy way to edit time elapsed in the event that a tech forgets to adjust the status accordingly to stop the timer?
Modify template is changing the username
We host several hundred companies, but one of the companies usernames have no standardization. They have a HelpDesk Technician account in ADM+ that is set to only see their OU container. I created a custom template to modify users however, when they go to Modify something like the phone number on a user account, it is changing their usernames to the one on the Template. I don't want the template to change it, I need it to leave the username the same obviously. I tried making it silent and even tried
EventID Reports
We have purchased version 8.6 build 8065 of Eventlog Analyzer and need reports to be generated based on specific Windows EventID errors. 2 Specific eventID's that we are trying to filter on, 101, 322 (Windows server 2008 R2), do not provide any information in the report. 101 and 322 errors have occurred within the last 7 days which is the time frame that I ran the report on. Please help. Tom
Can ELA and AD Audit+ co-exist on the same server?
Have both products running on the same server but one product will stop collecting logs.
new alert time restrictions
I need to generate an alert with the following conditions Failure Information: Failure Reason: Account logon time restriction Violation. Status: 0xc000006e Sub Status: 0xc000006f As I can do? Thanks
Logs stop displaying
I am trialling EventLog Analyser I have tried version 8 and 9 on both win 8 64 bit and windows server 2012. I am running these as virtual servers with 6GB of mem on virtual box. In every case after just working fine and collecting logs for a minutes its stops displaying logs. I have a source that is constantly sending a few alerts every minute. These are fresh VMs with no other programs running on them other than what comes with the OS. Restarting the collector doesn't fix this Any idea why this
Can we turn off register functionality on Support Portal
If not, when we turn off the support portal, customer gets an error message when they log off, rather than re-directing them to the main page.
HOW TO for a worklog report
Hello All, I need a report that will give me the a breakdown of how much worklog was entered for each module and also give a total from those values. (request,problems,changes, etc). The report needs to be broken down by technician. Time needs to be reported by day, week, month, year. Example, changes request problem Total Jane 1 hour 2 hour 3 hours 6 hours Thanks
Errors backuping Netflow & NCM Plugins
Hello I have OpManager Essential build 11300 Netflow Plugin build 9870 NCM Plugin build 5970 Database: MS SQL Server 2008 The Backup utility from OpManager can not backup the databases of Netflow and deviceexpert. The backup log shows ... [05-28-2014]|[08:43:28:714]|[INFO] : Please wait ! Backup DB started ..... [05-28-2014]|[08:43:41:098]|[INFO] : Please wait ! Netflow plug-in DB backup in progress ....... [05-28-2014]|[08:43:41:105]|[FINE] : Netflow backup execution command output : {output='Mysql_Mssql_BackUpConfig.bat'
Enrollment Notification - Only Mail Selected OUs?
If I want to send an enrollment notification email, will it only send to the selected OUs I choose even though the TO: box has my domain entered into it? I am trying to send a notification to a selected group not the entire domain so want to check before I do anything. Thanks
Change Management - Add CAB via Search
Please add the ability to search for people when adding them to the CAB. We have over 1500 employees in our company and scrolling through each page is time consuming.
What if users have 2 monitors?
Hi! I have many users who have dual monitors. It would be great if there is an automated way to retrieve not just 1 monitor, but both monitors within the Asset section of SD+. We are running version 8.2.0 and Asset Explorer agent 1.0.12. Thanks! Janet
Quickly import emails
We would like to move all the email from an email box that we have been using into servicedesk plus for consolidation and archival purposes as we transition into using the product in place of a shared mailbox. The problem i am running into is that the mailbox has 40,000+ items in the inbox to import and it will only pull in 20 items at a time and check only once a minute.. So at this rate it will take almost 34 hours to import the mailbox. Is there any way to more quickly import these messages or
advise on how to track billable and non-billable time per tech on a project
Anyone tracking total hours spent on a project broken down by technician and also by billable vs non billable hours? Looking for the best way to accomplish this and then to be able to grab reports monthly.
NTFS Report
When i click on a server and choose a shared folder, i want to select a subfolder. But i get an empty window saying that tere are no subfolders. Any ideas?
CSV Files for Service Desk Plus MSP
Hi Apologies if this is a stupid question - but I want to import Accounts into Service Desk MSP - but I can't find a sample CSV file to do this with? Is there somewhere they can be downloaded? Thanks Paul
Deleting relationships
I have a technician that has created a relationship between an IT Service and another CI. This has been added this incorrectly. is it possible to do the following without having full admin access. a. change the relationship type without deleting the relationship b. delete the relationship. I really dont want to give all technicians full admin access to the Service Desk thanks Marcia
Support group owners
Support groups have a filed to identify the owner. It would be useful if this field was a CI attribute that could be used when creating relationships. IOn our hierarchy, we have managers who have several groups that report to them. It would be useful to be able to select a manager and then from the relationships diagram see the support groups and team members managed by that managwer
Creating form for new user requests and terminations
we would like to be able to setup a form with the application to allow requests for new user adds and terminations.
The pop-up calendar for Date/Time fields - improvement request
(Post relevant to ServiceDesk Plus build 9003) (Unable to locate a similar post to weigh in on. Apologies if this is a duplication.) Request 1: Change the check for an impossible date to be initiated only when the day of the month is chosen The calendar pop-up window (to set the value in a Date Time field) behaviour is a constant source of complaints in our IT Department as the checks for an impossible date occur every time the hour or minute values are selected and not just when the final specification
SLA notification for after hours/weekends
I'm looking to create an SLA that would only be active for after business hours and weekend/holidays. In our environment, we have a contract that states a 30 minutes response/2 hour resolution for after hours and on weekends. I would like to create something that would notify our IT Manager if the response time elapses. During regular business hours, our IT Manager does not wish to be notified if the 30 minute response elapses. Any ideas?
$CreatedDate reports the orignal email date of a conversation
We use the $CreatedDate in the email templates for "Replying to a Request" and "Forwarding a Request". The $CreatedDate is usually updated with the date of delivery of the request replied or forwarded. In case the request replied or forwarded is the reply of a support rep, the $CreatedDate is updated with the date of the first email in the conversation. e.g. · Customer email to SCP on Sept 27th · Noted added on Sept 27th · Customer emailed again on Oct 15th · Support
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