Bug in build 80358 - Database Error When Trying To View Task Name
I have created configuration from template to schedule defrag and disk cleanup for my local office. The program stores the configuration inside Tools > System Tools. When I click on a task name, I get the following error message. [ServletException in:/jsp/tools/taskStatusDetails.jsp] org.postgresql.util.PSQLException: ERROR: invalid reference to FROM-clause entry for table "managedcomputer" Hint: Perhaps you meant to reference the table alias "mcr". Position: 2534' Same error message for any single
Manage lost assets with replacement
We have provide one laptop to Mr. Ruhul one year before. Three days before he lost the laptop. Today we have provide the another laptop to continue his work. My concern is, How to manage the lost asset with replacement.
How to install Security certificate on DC
How do I install my wildcard certificate on DC, I have no issues with SDP?
Custom Groups - Dynamic Groups
Hello, I would like to setup a dynamic group in Desktop Central that automatically adds computers to the group based on the first 2 characters of the computer name. We have various departments and name the computers as such, for example: IT dept - IT04xxxx Hospital Services - HS06xxxx Client Services - CS06xxxx Can I make a dynamic group that will automatically add any computer name starting with "HS"? Is this possible?
Report needed: Top Talkers/Conversations - exactly time
Hello, we're currently testing the Firewall Analayzer if it fits to our needs (Build Version: 7.6). I'm searching for a report that contains the username, the URL an the duration - which exactly accords to the report "Top Talkers -> Top Conversations". But I need one more layer: the exactly time period, in which this URL was browsed. exg (Top Conversations-Report): Username Host Destination Duration Total Bytes User1 PC1 manageengine.com 1 Hrs 26 Mins 56.47 User1
Alert Message for event LOG
Alert is showing message like this ID=5145 Source=Microsoft-Windows- Security-Auditing Type=4 Message=A network share object was checked to see whether client can be granted desired access.Subject: Security ID: S-1-5-21-2425007541-2752481645-3698813382-2 Account Name: owais.ahmad Account Domain: CDOCS Logon ID: 0x98488006Network Information: Object Type: File Source Address: 10.10.10.205 Source Port: 53106Share Information: Share Name: \*C$ Share Path:
Add new fields
Dears, I need your help ASAP to know how to add new field for the monitor for all the workstations, for example I need to add Tag Number, Monitor Model ,etc.. , Please let me know the steps to be able to add these fields, Best Regards.
Can Not Delete Workstations
Hello, Every time I try to delete workstations from service desk it freezes up my environment. I noticed lots of users having this issue on the forums but I only see a resolution of asking for a log file. After that the forum responder does not update the ticket with the resolution. Please help. I need to delete workstations that are no longer on the network and servicedesk to not show them anymore. Thanks,
Cannot delete old Unaudited workstations
Trying to delete these old enteries and there seems to be no way to delete. Thanks John
Number of Assetts.
Has this always been limited to 250. Or is that new wiht 7.6 If this is the case, we most likely will not renew our subscription.
Problems with auto scanning devices
Hi support Team, I need to ask you an information about my customer configuration. The auto-scan does not seem to work correctly, for example: same devices are counting more than once and a 48-port switch with 60 interfaces ... How can I solve this issue? Thanks and Regards, Ryo
Additional Custom View Filters/Columns
Under "Add Custom Views", it would be nice to be able to filter by Template Name so we can see all of a particular type of service in one window. The "Add Custom Views" section also contains a filter called "Time Elapsed". We would like to be able to use this field as a column in the requests lists. Thanks, Evan
Can't delete a few software licenses and the purchases orders for them.
I am unable to delete some software licenses which are connected to two closed purchase orders. I would also like to delete both purchase orders. No matter what I try, they simply will not delete. They are not allocated to anything. The two purchase order numbers are 2104 and 3001. I would like to just delete the purchase orders and have both of the software licenses delete right along with them. Is there any way to do that? Thanks, Tony
Problem with restoring backup
Dear, We just upgraded our SD plus from version 8.2 to version 9.0 build 9007. We also changed to an other server. But now I can't import the backup, it gives a 'strange' error. Extracting backup file.... Please wait extracting backup file java.lang.NullPointerException at com.adventnet.servicedesk.tools.RestoreSDBackup.extractBackupFile(Res toreSDBackup.java:1090) at com.adventnet.servicedesk.tools.RestoreSDBackup.deCompressData(Restor eSDBackup.java:1074) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
the conversation tab
hi ... i have 2911 router interface GigabitEthernet0/0 ip address ******************************* ip nbar protocol-discovery ip flow ingress ip flow egress ip nat outside ip virtual-reassembly in load-interval 30 duplex auto speed auto crypto map s2s ! interface GigabitEthernet0/1 ip address ****************************** secondary ip address ****************************** ip nbar protocol-discovery ip flow ingress ip flow egress ip nat inside ip virtual-reassembly in duplex
Configuring the Pass Through Authentication in ServiceDesk plus v.9
Hello Support Team, I enabled Pass Through Authentication on Service Desk plus v.9 I didnt' create a new computer account with the script but I used the account already created during the join on the domain of the server. I set the password of computer account with the script "Setcomputerpass.vbs" and now I have this scenario: --> Signle Sign-On function with the active directory user login --> When I try to access on the server where Service Desk is installed, I get the following error: "The trust
Can a new ticket be created from an OpManager alarm on demand rather than automatically?
Hi, my client wants to be able to select an alarm and then choose to log a ticket in ServiceDesk. Whilst I know I can integrate Opmanager and Servicedesk and provide a notification profile tolog tickets automatically is there a way to just log a ticket on demand from OpManager? Thanks
scanned software and asset will not delete
I'm trying to remove our inventory of scanned software to "start again". I can delete all software except for this last one... When I try to delet it I get the following error: FAILURE :Database exception while deleting software. Please report the problem to the system administrator, with the Error Code - 1,229,470,206,459 I get the same type of error when I try to delete the last asset as well. FAILURE :Problem while deleting workstations. Please report the problem to the system administrator, with
Asset Management - Delete a workstation
Greetings. We want to know if SDP Enterprise has a function for delete automaticaly a workstation in the Asset Management, for example, if the machine doesn't report any activity or sync through the SDP via the agent or agentless for 30 days. Regards.
Infinite Ticket Loop from Email
Here's our situation. We've had an email address called "helpdesk@domain.com" that users can send e-mail to and open tickets. This works fine. This morning we had a user send a ticket to helpdesk@domain.com and that opened a ticket with our Helpdesk. However this ticket should have gone to our Unix team. What we did was changed the Group to Unix (unix@domain.com) and our technician worked the ticket. The problem happened when he hit "Reply" button and it populated the TO: field with the Requester
WAN Links by Utilization Report Without Weekends and Only 8am-5pm
I love the WAN Links by Utilization report! However I would like to have the time window be 8am - 5pm and have the ability to exclude the weekend so that the calculations only consider data captured 8am - 5pm Monday through Friday. This way if I choose "Last 30 days" the average bandwidth utilization would only include the average of all data points over the last 30 days that are collected during our normal operation. Can anyone tell me if this is possible somehow?
Best way to get value of performance monitor via REST api?
In OpManager 11 what is the best way to get the last polled value of a single performance monitor? I'm looking at using getAssociatedMonitors call and parsing out what I need, i.e. the time and value. Is there a better way to do this? I did look at getGraphData but it wasn't clear to me what the x values represented. They look to be timestamps, but I'm not sure what offset they are using (it doesn't appear to be the epoch).
AD Roles
We have SelfServicePlus installed on a server which is going to be shutdown because of a new Server Provider, on the new server provider we cannot assign Domain Admin rights. What rights/roles should the service account for SelfServicePlus at least have ? I guess something with password reset, account unlock, what else ? Thanks in advance.
New incident drop down
Hi, SDP Standard v9007 Is there a way to sort New Incident drop down's items in the usual alphabetic order ? jfr
Unable to assotiate group to template
Good day! When i try to associate group written in russian to any template (incident or service) i get message "Template saved successfully" but after page refreshing i dont see any associated group. When group is written in english - all is ok. SD v.9004
ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Dear everyone, There is an error when we upgrade SDP 8217 version to 9.0 version. We have a disturbance about rollback update process. Anyone have an idea? What is reason of this problem? Thanks & regards, Hien
Change Report with Associated Requests
I am trying to generate a report on Changes to capture the total amount of work done including work done on associated Requests as well. Testing out to see what work could be shown it does not appear that the report is pulling data from the work logs of associated Requests. Is there anyway to capture this? Build: 9007
How could I generate closure report based on resolved time rather than completed time?
Currently I'm taking the a custom closure report based on the completed time of tickets. I would like to take the same report based on the time when the status of the request changed to resolved from open. That is the resolved time. Any help would be greatly appreciated. Regards, Riyas
Licensing - Adobe Creative Cloud
What’s the best way of inputting Adobe Creative Cloud subscriptions into SDP? Each subscription allows a variety of Adobe products to be installed during the subscription period. Is it best to create ‘Adobe Creative Cloud’ as a software suite and then identify and add the Cloud-specific (CC) products to the suite? Also what ‘Licence Type’ and ‘Licence Option’ would apply in these circumstances, as there is no option for a subscription?
New Search results in SDP 9003+
Hi All, I noticed that we also experience the same behaviour with the Search feature in Service Desk Plus as mentioned here: https://forums.manageengine.com/topic/search-result-inaccurate What we see though, is the oldest 500 results. So if I was to search for say, 'backup', the most recent result I'd get is from a few months ago, and I would not see something that was logged say last week. I have yet to apply the 'update lucenesettings set value=1000 where category='Resultrowsize'; ' fix, but I
Excluding days from availability report
Hi, We are looking to have an availability report but with custom time per day ( i did this) and custom days per week "excluded weekends days" (i am not able to do it). Is there a way to do that in opmanager? We need to generate an availability report in monthly bases excluding the weekends, also a yearly report, and we might also exclude public holidays. we are running build 9410. Thanks
Resolved Time in request report
Hi, May I know how can I get the resolved time in the request report. I'm using new custom report and select resolved time and complete time but resolved time always blank. Is this the correct logic?
Unable to configure PMP High Availability
When running the ConfigureReplication.bat file I receive this error after entering all of the relevant details and clicking Test. Are there any prerequisites on the SQL server which I might be missing? To date I've generated a self-signed SSL certificate on the slave SQL server which has been imported into PMP using importcert.bat Primary PMP Server - Windows Server 2012 w/ PMP 7000 Secondary PMP Server - Windows Server 2012 R2 (PMP yet to be installed) Primary SQL Server - Windows Server 2012 w/
generate report with latest worklog
Hi supporter, I want to generate report from Servicedesk including worklogs, however with request have more than 1 worklog inputted I have duplicate request in the report, so I need to generate report with only latest worklog so that I can avoid duplicate of request in the report. thank you ! Tai
Signle Sign On
Hi there First at all: Single Sign On for AD Domain is working fine. Currently we have a second Domain (no forest and no trust) where users should be able to connect to ServiceDesk. We know that this is not able without trust or forest .... We were able to Import the users so they can type in their Details manually. Is there a way to SKIP the NTML-Request to avoid AD PW Window ? THX Stefan
Created an extra technician record, can I delete it?
We are starting to get our ServiceDesk going, and I think I made a mistake. We have it tied into AD and importing user records as Requesters, which all works fine. As a noob admin, I didn't see the proper way to create a new Technician record, which I now think is to take a Requester record and do "Change as Technician." Instead, I went straight to the Technicians list and "Created A New Technician." I gave him the same login name as the user I wanted to promote to Technician (let's say ASmith).
Create 3D Rack
Hi, How I can create a 3D rack to add a widget? Can not find function Add Widget Regards Rubén
Closing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
We have some InfoPath forms in our SharePoint site which, when submitted, are sent to SDP. SDP recognizes these forms as originating from sharepoint@domain.com. This email address doesn't exist (a default in our SharePoint set up I believe) and therefore I'm unable to close these requests. We have the 'notify requester when ticket is closed' option enabled as default and want this to remain so. Also, we do not want to create the 'sharepoint' email address. Therefore is it possible to turn
Enhancements 8207
Is it possible to disable the Request status scheduler option? MSPSDP-6812: Option to schedule a status change from on-hold to in-progress through on-hold schedule Thankyou
OpManager on Ipad and Iphone
Hi, I dowload the application on your web-site for Iphone and Ipad. I did all the information which is below on the web-site But I have that kind of warn for Ipad "Login Failed Internal Server Error while processing this request" For the Iphone “This operation is blocked in Central Center Server” I tried to loging in with worng user name or password and I saw warning about it. And I can use Password Manager on Iphone there is no problem for the server sertting, I guess. What I miss? Thank you
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