E-mail Notification assistance
We're currently in the testing phase of Service Desk and have a question regarding e-mail notification. We have our separate support groups (ie: Help Desk, Network, etc.).
When someone from the Help Desk assigns a ticket to the Network support group, we want the help desk person to get an e-mail when someone picks that ticket up telling them who took it. We would also like the help desk person to get an e-mail when that ticket gets resolved.
I went through the email notification settings and I didn't see anything for this. Is this possible to do? Thanks.
When someone from the Help Desk assigns a ticket to the Network support group, we want the help desk person to get an e-mail when someone picks that ticket up telling them who took it. We would also like the help desk person to get an e-mail when that ticket gets resolved.
I went through the email notification settings and I didn't see anything for this. Is this possible to do? Thanks.