Notification when ticket is picked up
I've tried checking the forum for this, but is there any way to notify the OTHER techs when I pick up a ticket? Not just a notification to the tech when I assign them a ticket, but a notification for all the techs when a ticket has been picked up. We don't have a dispatch program/procedure so it's pretty much everyone just picks up a ticket when they are at the dashboard. It would be nice if they didn't have to go to the dashboard to know if a ticket had already been picked up. Thanks!